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Report: #1177640

Complaint Review: NTB Tire and Service Centers - Deptford New Jersey

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  • Reported By: Lynn — Carneys Point New Jersey
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  • NTB Tire and Service Centers 1490 Almonesson Road Deptford, New Jersey USA

NTB Tire and Service Centers Never Get Sold on Services NOT Needed by NTB Deptford New Jersey

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On a recent trip to NTB in Deptford last Saturday, I took my car in to have an oil change and the rotors turned with new pads.  For a 2010 vehicle, the rotors were NEVER turned before and looked very meaty and in good shape.  My only complaint was that they just started hopping.  Of course, when the mechanic finished looking at my car, he gave the service tech his recommendation of ALL new rotors and pads coming out to the price of almost $600.  I then went out with the mechanic to look and, being a woman, they assumed I didn't know about cars and repairs, and followed by three other mechanics from the store with the service advisor, I asked what the micrometer reading was.  They DO NOT use a micrometer and told me by a "feel test" that the back of the rotor felt rough...due to dirt and road dust.  I pointed out that there was a lot of "beef" on the rotors NO pitting.

  I also pointed out that the pads had a lot of "beef" left as well.  I wanted the pads replaced and the rotors turned so that they would have a fresh start on a smooth surface.  I then expressed that I was FURIOUS that they were trying to take advantage of me, and all I wanted was for them to turn the rotors and replace the pads.  One of the mechanics said they did not blame me for being upset, the service advisor told me they do NOT use brake rotor cutting machine, that they just recommend that you get new rotors.  She even explained that the cutting machine was broken.  I asked for the general manager's number and the number I called was clearly NOT his number but some answering serivice for towing.  The moral of the story is, if you are NOT familiar with car repairs, take someone who is knowlegable so that you won't be sold on products you DO NOT need...especially at NTB in Deptford!

This report was posted on Ripoff Report on 09/18/2014 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ntb-tire-and-service-centers/deptford-new-jersey-08096/ntb-tire-and-service-centers-never-get-sold-on-services-not-needed-by-ntb-deptford-new-je-1177640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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