Ntelos Wireless FRAWG Wireless NTELOS FALSELY ADVERTISES EXCEPTIONAL CUSTOMER CARE WHEN THEY PROVIDE NO SUCH THING I HAVE RECORDED CONVERSATIONS WITH EMPLOYEES ALONG WITH DATE AND TIME STAMPS FOR ANYONES REVIEW WAYNESBORO, Virginia

I sincerely apologize that you were not able to reach me by phone. I will be in the office today until 5:00 p.m., Sunday from 8:00 a.m.-6:00 p.m., and Monday-Thursday next week from 8:00 a.m.-5:00 p.m. If you cannot reach me during those hours, you may also email me at customerfirst@ntelos.com.

I did return the call as requested by the Ntelos rep, using the extension provided, and after numerous attempts have been unable to reach anyone, continuing this run around phase. There isn't a voice mail attached to the extension given by the rep, making it difficult to leave a message it just takes me to a customer service survey.

I left a message for a Corporate Executive that has helped me in the past, however I had to leave it with a CSR, vs. a voice mail, I am still having the same issues with the device, I am still unable to speak with someone who values paying customers.

Again I plead if there is anyone that has any support to offer please do, I pay my bill on despite the many increases and outages, the most recent being yesterday evening, in which customers are not compensated, however reprimanded for being even one minute late with a payment. This is unfair that a company can treat customers this way and stay in business, I guess thats why the name changes so frequent, I started with Primeco then went to Ntelos and now it's the Frawg, not to mention the insurance providers change at least two times a year. You would think to say the least they could provide decent customer care with all the changes we go through as customers, and with every change there is a rate increase. My supposed $50.00 Frawg plan is actually $78.00 a month, due to a faulty phone given to me as a replacement, that I was charged an extra $20 to activate an existing plan that was never terminated, talk about highway robbery.

nTelos apologizes for your experience and would appreciate the opportunity to investigate this and resolve the situation for you. Please contact nTelos corporate office by dialing 877.468.3567, extension 2056 at your earliest convenience.