• Report: #956194
Complaint Review:


  • Submitted: Wed, October 17, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: Survey — Dallas Texas United States of America
P.O. Box 660244 Internet, Texas United States of America

NTTA North Texas Tollway Authority Unfair Billing Practices Internet, Texas

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I received a bill for $7.00 in July 2012 and had questions about it since there were charges from a year prior so I wanted to make sure I wasn't overpaying. It was explained to me and I paid it. That check was later returned saying that I had overpaid, so I thought that was what happened and I let it go.

3 months later I get a "SECOND NOTICE OF NONPAYMENT" (I never received a FIRST) with a $33.00 fee added for a new total of $40!! I called to ask what the problem was and they tell me that because I have 2 cars that payment was applied to the wrong car and so the check was returned and that what I should have done was realized that something was wrong in their system, which I know nothing about and which evidently does not go by the customer and the customer's name, but by BY CAR.

I told them I would happily pay the original $7.00 but would like the $33 waived since there was a misunderstanding by me and I mis-application of payment by them - they refused. It's like robbery b/c now if I don't pay the $40 it grows and grows and then goes to collections. This is about the 3rd or 4th issue I've had with them and I refuse to use the tollway from here on out.

This report was posted on Ripoff Report on 10/17/2012 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ntta/internet-texas-75266/ntta-north-texas-tollway-authority-unfair-billing-practices-internet-texas-956194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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