Report: #8973

Complaint Review: Nu Clear Wireless

  • Submitted: Mon, December 10, 2001
  • Updated: Mon, June 23, 2008
  • Reported By:
  • Nu Clear Wireless
    3141 Yorba Linda Blvd.
    Fullerton, California

Stay WAY CLEAR of Nu Clear Wireless, Yorba Linda Blvd., Fullerton, CA!

*UPDATE EX-employee responds: The real name of the Nu Clear Wireless owner

*Consumer Comment: Best steps to take

Show customers why they should trust your business over your competitors...


Nu Clear Wireless
3141 Yorba Linda Blvd.
Fullerton, CA 92831
(714) 985-1400
Sunny Chon, Owner

Last May my wife purchased her pager from Nu Clear Wireless. She prepaid for a full year service contract.

In mid-October we were notified by one of our staff members (we own a nursing home) that when she tried to page us she received an "out of service" message.

We contacted Nu Clear and were told that a virus had wiped out the hard drive on the computer that was hosting our service... but not to worry, our service would be up and running the next day. The next day we paged ourself and got the "out of service" message. We let several more days go by, trying to give the owner a little more time to re-activate our service. We called the owner, and he said it would be back in service by the end of the week. Five days went by, still no service. We called the owner again and he asked us to bring our pager in so he could re-activate it. He said it would only take a few days. After another week had passed (still no service) my wife and I purchased another pager and another one year pager contract from another company ($70).

Another month went by... still no service. I called the owner and he said the pager was ready. A few days later I stopped in the store to pick it up and he said it was not ready. I told him I was getting really upset at his total lack of service, and... get this... he stood up, SLAMMED his fist down on the table right in front of where I was standing and said that he was getting sick and tired of customers coming into his store complaining to him. I lost my cool and yelled back at him.

He then went on to say the following:

1. He had recently bought the company.

2. Previous owner stole his customer database

3. He wasn't responsible for my contract since it was with the previous owner.

I told him that if he bought the business, it had to include all of the existing contracts and customers... or what else was he buying?

He told me that he would have the pager back to me very soon... that he had sent it out to another company to "decode" the pager. The way he was talking about the decoding process, you would have thought it was an extremely difficult process... however, when I spoke with an owner of another pager/wireless store... he said it was easy... taking no more than five minutes MAX... anyone could do it with the proper equipment... and everyone in this business has the proper equipment.

My wife called a week later and they told her the pager was ready. Several days later my wife went into the store get it, and the owner told her that the pager was not there... that it was still at the other store in Cerritos. My wife told him that was ridiculous, and the owner said he couldn't get it because he would have to close his store to do it. (Question... hasn't this guy ever heard of U.S. Mail? It would cost about $1.00 to have had the pager mailed from Cerritos to Fullerton). Anyway, the owner sent one of his employees to Cerritos to pick the pager up.

Today, December 10th, I called the store to let them know that I was coming in to pick up the pager. I said I just want the pager... I don't want to get into a fist fight with the owner. This employee told me that they always act professionally (yeah, right). I came into the store and the owner said that if I could just give him a few more days... they had almost "cracked the decoding numbers" on the pager. I said, "no thanks" and left with the pager.

I am considering filing small claims court proceedings, whereupon I will sue for the following:

1. Half year pager service ($35).
2. Cost of new pager and service ($70)
3. Lost time at $200 per day ($400)
4. Filing and court fees ($100)

For a grand total of $605.

Oh yeah, I forgot to mention that when my wife went into the store, she was nine months pregnant... the store owner started yelling at her. She said, "now you're going to yell at a pregnant lady?"

All in all, WAY beyond just poor customer service. These guys had no intention of fixing the problem.

The worst business experience I've ever had.
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Updates & Rebuttals


#1 UPDATE EX-employee responds

The real name of the Nu Clear Wireless owner

AUTHOR: Friend01 - (U.S.A.)

First of all, I would like to clarify the owner's name of NuClear Wireless. His name is Tommy Han. I am an ex-employee of his and I can say that almost all of his ex-employees had some type of issues with him, so I can empathize with your complaints. I'm not sure if the owner gave you the wrong name on purpose, but if you really wanted to take further action, you would need the correct name. If you are skeptical, you can probably find the business information records in Fullerton city hall. He might have had co-signers for the business, but it will be under the last name Han.
Good luck.
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#2 Consumer Comment

Best steps to take

AUTHOR: Karen - (U.S.A.)

After seeing your complaint, I can say it was terrible business. The fact a new owner didn't even know what type of business he bought is bad, but he didn't even try to be better then the first owner. You have broke down all the out cost, and it would be best to take it to small claims and sue the new owner, for he took over the business and contract, there for, took on the problem willing as he was so willing to take on the business in hopes it would make money. As long as the out cost remain under 5,000.00 you can take it to small claims. If you still don't get any money, you can make sure you slap a lien angaist his business, and if he sells it, you get paid off the top before he gets his money. You might have to wait, but hey, it might come at the right time in your life, if you take the time to set things up now. Good luck

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