Nuance Dragonspeak Premiumversion 13 Deceptive infomercial and complete misrepresentation of the product's abilities by all who sell it Nationwide

I recently purchased a copy of Nuance's Dragon Naturally Speaking Premium (version 13).

The product is advertised as so "user-friendly" that one does not even need a keyboard. This is nonsense.

The truth is, it works with certain applications are registered with nuance it only works with four email providers, so if you have your email through your Internet provider you are out of luck as it will not work.

It works with certain websites that are again registered with nuance, but if it is not a website that they have interfaced with, i.e. job boards such as indeed.com, career builder.com or many other common websites, the application simply will not work. You must manually type everything.

I spent 90 minutes on the phone with Nuance customer support only for them to give me a work around which is so onerous it is faster to just type in the necessary fields.

This product is absolutely useless in anything other than Microsoft Word.

Ironically, I purchased this product because I had the previous version (version 12) which while full of hicups, worked with any website I went to. When I heard that the new version was completely web friendly, I purchased it at a cost of $113.

Prior to loading the new version I had to delete the previous version which I purchased over three years ago. When I attempted to have customer service reinstate my previous version, they said unless I have a receipt they could not help me. I'm sure some people keep receipts forever, but I personally don't keep receipts for over three years for a product that was working fine up until recently. He continually put me on hold and claimed he was searching their records my original product registration and found nothing. I don't even know how that's possible, since I continually received updates from nuance about the product via email.

I further inquired as to how I return version 13 and get my money back, and they simply would not provide me with any recourse. I was instructed to write and "letter of intent" but he refused to tell me where to send it to.

Naturally, the customer service department is located in India. While I understand that's common practice it would at least be helpful if those who answered the customer service line had at least a decent command of the English language which this gentleman did not.

When I pressed him for this information, simply hung up. 90 minutes on the phone, and he just hung up. I am livid.

I strongly, STRONGLY suggest THAT NO ONE PURCHASED THIS PRODUCT.

You will be very unhappy with the product and the company could not care less.