Report: #458906

Complaint Review: Number One Snyder

  • Submitted: Fri, June 05, 2009
  • Updated: Sun, March 13, 2011
  • Reported By: Bloomingdale Ohio
  • Number One Snyder
    401 Cadiz Road
    Wintersville, Ohio

Show customers why they should trust your business over your competitors...

I called Number One Snyder to get 4 new tires for my car. They explained that the cost would be about $350.00 and "included everything" (according to the manager I spoke to). I went to their location and they changed my tires. I left and was driving home when I noticed my car pulling to the left, was very touchy steering, and was very hard to control. (The car is new and has less than 50,000 miles and was not running that way before I went to Snyder).

After getting home, I called and spoke to the same manager and he said that alignment was not included with the cost, he could make an appointment and it would be an additional $70.00 to complete the alignment. I explained that when you get new tires, you HAVE to get them aligned or it can mess up the car. He said that was not the case and kept repeating the cost of the alignement. I understand that alignement can be extra, but it is ALWAYS included with new tires. I simply want to warn anybody looking to get work done at Number Ond Synder to verify every thing you want them to do to your car, and verify the service order before you leave your car with them. Thank you for your time.

Bloomingdale, Ohio
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This report was posted on Ripoff Report on 06/05/2009 11:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

In 49 years of buying tires alignment is never included

AUTHOR: mac22 - ()

I am not connected with this company in any way.  I came to this site to read reviews on this company as I recently moved here and am in the market for snow tires but when I read your review I had to comment. 

I've been driving for 49 years and bought a lot of tires and have yet to find anyone who includes alignment in the price.  Alignment is a completely separate issue and not always needed, the same as if you had a bad tie rod end or ball joint that needed replacement, which would also have an effect on the way your tires wear.  Neither would be included in the price of the tires.  When you ask for the total price of the tires that would normally include the tires, mounting, valve stems, balancing, disposal fees, and possibly taxes.

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#2 Consumer Comment

Constructive comment

AUTHOR: Alby G - ()

   I've bought tires from this establishment and had a positive experience. On one occasion, Doug didn't have a second lawn tractor tire. I had called before going to get these tires and on the phone he confirmed he had them. They looked and looked for the second tire with no success. He then said he will get the tire to me one way or another at no additional cost. He did just that. Three days later, UPS delivered the tire to my door step.

  Speaking from experience, I've been a successful auto mechanic over 55 years. Customer care is priority one. Clear communications is essential, assumption is what it is. When the sales pitch says "everything included" you should ask what "everything" is. A customer caring sales person should have defined "everything included". Some patrons may think that means a car wash or new lug bolts. Some mechanics'/sales persons often fail to recognize that most people are not mechanically inclined and have no idea what they are talking about.

   An experienced mechanic or tire man can make an educated observation of your worn old tires to determine if there might be a mechanical malfunction. This includes tire wear due to low/high tire pressure, misalignment due to possibly bent or worn parts, worn out shocks and a number of other things. These observation should be conveyed to the customer immediately. Not all vehicles need an alignment with new tires, but keep in mind, 1 out of 4 vehicles under 20,000 miles are out of alignment. The percentage of vehicles being out of alignment increases with higher mileage, road conditions and driving habits. Also keep in mind, new tires will magnify any problems in your steering system, new tires didn't cause any misalignment, it's telling you have one, because your old tires compensated for minor misalignments by wearing what ever portion of the tire it needed to.

   Yes, there are tire shops that do alignment checks when they install their tires at no additional cost and notify the customer if a problem is found. Naturally, the alignment, if needed, is done at an additional cost. Most generally, these are shops that care about their products and customer satisfaction.

  My advice, get informed about alignments and benefits. Google it:  Wheel Alignment: Costs, Benefits and Information

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#3 General Comment

not so fast, vanessa

AUTHOR: amused - (United States of America)

nowhere...i mean nowhere does an alignment "come with" new tires unless the tire shop is offerin a special.  and there is nothing at all that mandates that you have to get an alignment with new tires.  and by the way, if your car has less than 50000 miles on it, it's FAR FROM NEW.  go ahead.  google it.  ask your neighbor.  call 20 tires shops and ask them this specific question, "do you  have to get an alignment when you purchase new tires?  the answer from 19 of them will be no, unless you start of with i went to xyz tire shop and they did something. then they'll only say yes to get you there.
no, vanessa.  there is no need for an alignment UNLESS your car was out of alignment before
you got the tires.  new tires do NOT mandate your car be aligned. even if your daddy said so.
YOU need to verify your misconceptions before you write damaging things about people.  the manager was right, and you are wrong.  you'll have to deal with that.
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#4 Consumer Comment

Not so smart byer !

AUTHOR: Not so dumb - (United States of America)

I have been buying tires for 50 years. I have NEVER received an alignment in the stated cost.  It includes tires , mounting and balencing.

I have heard of specials that include it--but, only when stated in the sales agreement!

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#5 Consumer Comment

Please don't take this person's review to heart

AUTHOR: cheesecake84 - (United States of America)

   I can't believe you would expect him to give you a free alignment.  I hope no one reading this takes your wrong information and doesn't purchase a set of tires from Doug.  I have bought several sets there with no complaints!  Great price, great service, and best of all a low waiting time.

   New tires do not effect your alignment in any case.  Your old tires were worn to the way the car was handling and that will dampen the effect of a bad alignment.

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#6 Consumer Comment


AUTHOR: Robert - (U.S.A.)

"I explained that when you get new tires, you HAVE to get them aligned or it can mess up the car."

Wrong. The tires do nothing to the alignment.

"I understand that alignement can be extra, but it is ALWAYS included with new tires."

Wrong. Alignments are extra. The places that claim to do them for FREE, add the price into the rest of the bill.

Just because you want something to be FREE, does not make it happen. I'd like stuff to be FREE, but amazingly, I nearly always have to pay.
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