Complaint Review: Nutra Lane
- Nutra Lane
6452 Fig Street Suite A
- Phone: 303-456-5591
- Category: Supplemental Health Programs
Res Ver XP the product that claims to be the new anti-aging breakthrough with Super Antioxidant Power!!
Great for your skin and weight loss too!
The company Nutra Lane offers free 30 day trial!
Read the extremely fine print here, folks! (and do your math)
When I received my "free trial" they first charged me $3.97 for shipping. On my invoice it states, the free trial actually starts when I ordered it, which was about 3-4 days before I received the product. The invoice also reads (in fine print) The $3.97 has been charged to your credit card or checking account. $79.90 will be billed to your card to complete payment on May 16, 2009. (That's approx. 21 days, not 30, folks!) The 21 days is not stated anywhere on the invoice or return policy, by the way.
Also included with my product and invoice was a Return Policy which states: If returning a product, you must call for a Return Authorization (RA) number to receive a prompt refund of your product. (Products without this RA number won't be processed.)
They make it pretty tough to return and cancel your account here! They also state that auto-delivery products are non-refundable, but you can "exchange it for one of their other wonderful products if this one isn't right for you." Sorry, people at NutraLane, but what's not right for me if paying $35.00 per bottle of anything and having it "conveniently" yanked out of my bank account!
All I can say is that I'm following their rules and sending it all back tomorrow with delivery confirmation. They darn well better not charge my card $79.90!!
I spoke to Heather and Riki on the phone (they're not allowed to give their last names) both of them assured me that if I returned the product before 21 days, I would not be charged. By the way, I tried the product for five days and it did nothing for me!
Well, they also had better not solicit me for more of their fabulous products, and I'm going to mention that too in the letter I plan to send with the product!
Don't fall for this scam folks!
This report was posted on Ripoff Report on 05/06/2009 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nutra-lane/arvada-colorado-80004/nutra-lane-nutra-lane-res-verxp-ripoff-free-trial-is-bs-will-charge-your-credit-card-449405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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