Report: #983561

Complaint Review: NuWave Precision Cooktop

  • Submitted: Mon, December 17, 2012
  • Updated: Mon, December 24, 2012
  • Reported By: chris — La Canada California United States of America
  • NuWave Precision Cooktop

    Internet
    United States of America

NuWave Precision Cooktop Fraudulent charges Internet

*UPDATE Employee: Refund Help

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After we ordered the cooktop, we cancelled the order with the salesman taking the order.  But they sent the merchandise anyway;so we sent it back immediately unopened.  The company refused a refund and it had to be adjudicated through VISA.  Then they had the gall to charge $70 for shipping and handling.  VISA is going to look into the situation.  This is the most fraudulent company we have dealt with online. 
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This report was posted on Ripoff Report on 12/17/2012 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nuwave-precision-cooktop/internet/nuwave-precision-cooktop-fraudulent-charges-internet-983561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Refund Help

AUTHOR: Hearthware Jeremy - (United States of America)

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear about the difficulty you have experienced with your refund. If you send an email with your order information to facebook@hearthware.com, I will do my best to ensure that our customer service managers are made aware of this situation, so they may work towards resolving your issue. Thank you for your patience.
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