Report: #602687

Complaint Review: - New World Video Direct

  • Submitted: Wed, May 12, 2010
  • Updated: Wed, May 12, 2010
  • Reported By: Patti — Junction City Kansas United States of America
  • - New World Video Direct
    1893 W. 8th St., Brooklyn, NY 11223
    United States of America - New World Video Direct Fraudulent return policy, bait-and-switch Internet

Show customers why they should trust your business over your competitors...

I ordered a Canon 500D close-up filter from their web-site.  A day or so later, a rep called to say it was backordered, but they have a superior item for more money.  I asked about the return policy if it's not as I want, and he said it could be returned within 21 days.

I received it and decided it was not as I wanted, and could have bought the same item elsewhere for less.  Also that other sellers had my original item available.  I called to get a RMA# and was told that lenses could not be returned, and that it said so on their web-site. 

Their web-site says "21-day satisfaction gurarantee" on the item page, but negates it in the fine print of their policy page.  After several emails and 2 phone calls, they said they could check the transcript of the call.  I didn't realize I had been recorded!

They are very difficult to do business with.  I wish I had checked out this site and the numerous complaints all over the net before I bought from them





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