N.Y. Moving and Storage Corp. Moving company ruined our furniture and household belongs in a cross country move. They are not a reputable company and should not be trusted in any way shape or form. Internet, New York

NY Moving and Storage, including all employees and the owner, need to be put out of business.  They cannot be trusted to pack, disassemble, ship, deliver or reassemble household goods.  The entire process from start to finish was armature at best, and criminal at worst.

The quote was a low ball offer, the contract was a form letter purposely vague.  When asked to clarify and document verbal agreements, it took two or three iterations working with Roselyn and/or Mike depending on who wasn't "sick" that day.

The quoted cubic feet and weight of goods was accurate and confirmed by three different visual estimates done by other companies, yet they did not bring a truck large enough to fit our belongings, or enough packing material.  Within 5 minutes of being in the home they informed us that the quote was too low and they would have to charge us double what was quoted.  But, since Carl was such a nice guy he would give us a flat rate quote and he could guarantee that it would be no more than $8,000 to pack and move all of our things.  

Every room we went into he asked do we need to take all of this?  Can we leave this behind, or are you sure you need this?  He also said we would have to pay cash, or pay an additional 7% to use a credit card, when the contract clearly stated that the pick up charge would be 50% and paid by credit card.  About 1/2 way through packing Carl started asking if I know where he could go to buy additional boxes, bubble wrap and tape since they were running out because we had so much stuff.

They started wrapping items in toilet paper, and old rags and towels we had laying around.  As I found on the delivery end, they actually packed many boxes with any packing material at all.  They also used packing tape on raw wood, which in the end ripped off the finish on antiques.  They used a valuable silk rug to wrap a leather sofas, which in the end was damaged beyond repair.

After 8 hours of packing the house and truck we had to throw away one whole bedroom and give away our porch furniture because the truck was full and they could not come back with another truck without charging another $3000-$5000.

In spite of the ordeal, we paid extra cash and tipped the crew.  We were then informed that the tip was too little, and just not worth the effort.  How rude!  It was then that Carl informed me that there was no way that we would see our furniture in Arizona on 7/3 or 7/4, as promised by the person who scheduled the job.  

The next day I called the office and talked to the owner who told me that I should call back in 7-10 days to find out when they could deliver our furniture since it was the 4th of July weekend and he had no one to drive during the holiday.  He then told me if I didn't like answer he would deliver my furniture back to me in PA any time I wanted.

After 7 days I again contact the office only to be hung up on, put on hold, yelled at for assuming that they had any control over when I would get my things, and told that "by law" they had 21-30 days to deliver it.  Eventually they gave me the phone number for the driver of the truck who told me he was in Indiana and would call me when he got close.  Ultimately we waited 21 days for our things to be delivered.

We contracted for a full pack and ship, which include unpacking and reassembly of our furniture.  The crew was understaffed and immediately started to try to round up additional help.  They couldn't find anyone.  They unloaded the furniture, and started to try to reassemble it, but hardware was missing, and in some cases the damage was so severe they didn't want to get involved.

The crew who reassembled some of our pieces used incorrect hardware, and caused further damage so we asked them to leave.  In the end there are thousands of dollars worth of damage and almost ever piece we own is ruined.  I've lost glassware, chine, antique furniture, and am spending hundred and hundreds of dollars to try to repair what I can.

When I tried to file a claim with NY Moving & Storage Corp., I was unable to get a return call, leave a message, or email pictures as their email and voice mail boxes are full.  

Do not use this company under any circumstances.