Complaint Review: NYALS.COM - Internet
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- Author Not Confirmed
- NYALS.COM 9 Beach Walk Apt. 5 Island Park, NY. 11558-1066 Internet United States of America
- Phone: 8003080079
- Web: NYALS.COM
- Category: Chauffeurs
NYALS.COM nylimos I had specifically booked and paid for a Surburban SUV 6 passenger which their online photo showed 3 rows of seating but I got a different SUV with 1 row instead Internet
*REBUTTAL Owner of company: New York Airport Limousine Service
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I hired this company 12/2008 for their Surburban SUV which their online photo showed to have 3 rows of seating in the back as we needed the room. Instead, I received a rather run down different model SUV with only 1 row. My confirmation from them showed the correct Suburban SUV photo along with my confirmation number.
Upon our arrival back home, I emailed them to tell them that I was very disappointed and one of the owners apologized and told me that he would give me a special rate on my next trip and to give my confirmation number when booking the next trip in order to get the special rate.
Last week, I emailed them with my confirmation number to get my special rate and they ignored me. I emailed them again and they ignored me. I then sent them another email without giving me name or confirmation number and they immediately responded but when I replied about my special rate offer, I never heard from them again. I then left on my trip and used a different company.
Today 11/16/09 I emailed to tell them that I used a different company on my trip this past weekend and it was their loss for not making good on their promise and that I will never call on them again and this was their reply:
Sorry We dont do service for the parasitical like yourself with the bullshit agenda like you putting your mystical ends to justify the means. You are not worth our efforts.
You did not even have the courage to call and confrontso F**K OFF!!!!!
Subject: Re: Contact from NYALS.com website
They scrolled this reply to me at least 30 times in which I finally had to block their email address and report as spam as well. This is harrassment, stalking and very slanderous but most of all, very uncalled for. I intend to pursue my remedies to the fullest as this is absolutely no way to treat a repeat customer or any customer for that matter.
This report was posted on Ripoff Report on 11/17/2009 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nyalscom/internet/nyalscom-nylimos-i-had-specifically-booked-and-paid-for-a-surburban-suv-6-passenger-which-524783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
New York Airport Limousine Service
AUTHOR: New York Airport Limousine Service - (United States of America)
SUBMITTED: Monday, February 08, 2010
We would like to apologize to this customer! We did resolved the matter with them.
NYALS.com is one of the most extensive and providing transportation services in New York City. With 24-hour-a-day Limousine Service & Lincoln Town Car service throughout Long Island NY (Suffolk, Nassau, Queens, Brooklyn, and Staten Island) New York, New Jersey, Connecticut, Westchester areas. ... NYALS.com is. New York's leading transportation company servicing tri-state area since 1997. New York Limousine is an upholding Salute to the Value Producers of the World.
From the very beginning of its foundation in 1997, NYLimos.com has provided an exceptional level of service. Recognized on the Internet as a target in quality service, today, NYLimos.com's Reservations staff work closer together, maintaining the company's commitment in attending to the needs and requests of its customers seeking an alternative mode of transportation which is secure and reliable.
While the company's most important features are its luxury vehicles and attending chauffeurs, there is much more in delivering quality service to customers.
Thank you,
Nyals.com 516-889-4469 or 800-308-0079
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