Report: #1066707

Complaint Review: Nyco Systems

  • Submitted: Sat, July 13, 2013
  • Updated: Sat, July 13, 2013
  • Reported By: Casey — Muskogee, OK Oklahoma
  • Nyco Systems
    201 East Second St.
    Rialto, California

Nyco Systems complete failure Rialto California

*UPDATE Employee ..inside information: Just The Facts

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In October of 2012 I sent a Magna Mike hall effect thickness gage in for repair, which they supposedly could take care of no problem. The turnaround time was going to be 10-14 days. After hearing nothing 2 months later, in December, I finally got through to them after trying to contact them several times. The response that I got was that their service department was out for lunch and could not be reached. The lady that I talked to told me that they were still working on it, which I had already assumed since I had not received my equipment back.

Finally, in February 2013, I had gotten to the point where I was done dealing with them. I had sent multiple emails and made several phone calls in hopes that I could at least get the status of my equipment with no response back from Nyco. I called my corporate contact that had referred me to them and luckily one of his colleagues was about 30 minutes away from the address that Nyco had provided. I received a picture of what looked like a cover for a crackhouse or something and this was supposed to be where my $6,000 piece of equipment had been sitting for the last 5 months. Reluctantly, my corporate guy still went up to the door (probably fearing for his life that he may get shot and mugged) and when they opened the door they said that he was, in fact, at Nyco systems. After going inside the house (once again prob fearing for his life) he foud bags of trash on the floor and the place was a mess with stuff scattered out everywhere. My Magna Mike was torn apart in several pieces and it was clear the they had not repaired it. My corp guy stood over the so called "service tech" for an hour while he attempted too put the equipment back together.

To make a long story short, I recevied my equipment back, unrepaired, 5 months later in the same condition that I sent it in. The bad thing is that nobody form the company even attempted to not only return my calls and messages, but they did nothing to try and resolve the issue. It was like this was an everyday thing for them. Bad business.

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#1 UPDATE Employee ..inside information

Just The Facts

AUTHOR: Nyco Systems Inc - ()

Let’s 1st start with the facts! We have repaired these Magna Mikes numerous times. Normally when they are sent in to us by the customer they are not taken apart and missing components inside before we even receive it.

2nd of all, the quote that was sent to you states exactly “Your items will be ready to be returned approximately 14 business days after approval pending parts availability." Again, APPROXIMATLEY 14 BUSINESS DAYS AFTER APPROVAL PENDING, PARTS AVAILABILITY. This is an old piece of equipment that is no longer even made and is not supported at all by the manufacture! This piece of equipment is OBSOLETE!

3rd, you were notified shortly after your approval by telephone, that it was going to take us longer because of it being torn apart inside and because of the missing component’s. We gave you the option that if you didn’t want to wait for the tech to find the component’s we have no problem shipping it back to you un-repaired & at no charge (other than the shipping and handling back to you) even though our tech spent numerous hours on your equipment. Otherwise you can have the tech continue to try to find the parts repair your item. You are the one that made the decision to leave it here for the tech to continue. I, myself spoke to you several times when you would call in for status. I don’t know who you were emailing but I myself never got one single email from you. 4th. You say it’s a $6000.00 piece of equipment, don’t make me laugh it is between 15 and 20 years old and you sent it to us not working and the inside was in pieces and missing component’s!

As far as you stating you sent your corporate contact here, well yes someone came here, claimed he was from your company but couldn’t show any proof (business card) that he even worked for this company. He looked like your average guy in jeans and a t-shirt. This is a house that was converted into a business just like several other homes in this town! You say, and these are your exact words from your complaint, that & you ASSUME that he is: “probably fearing for his life that he may get shot and mugged”. None of our other “will call” customers feel that way, I am so glad that you being in OKLAHOMA can tell how a total stranger that was sent here feels, all the way out here in CALIFORNIA and you said it twice, you must be a good psychic. OK, so now for the bags of trash and things scattered, UPS & FEDEX delivers several boxes of all sizes every day of items that need repaired, they have to get opened, tagged, photographed and logged into our system. There was probably a box or two that was open and the stuffing sitting by the box until we were completed with the log-in into our system and other boxes waiting to be opened and logged in, but wait…you were not even here, so maybe a little hearsay or did you just take it out of context? Yes, the office girls unbox, log, tag and photograph at their desks in the front office so they are close to the phones & there for when the “will call” customers walk in. You state your Corp. guy stood over the so called "service tech" for an hour while he attempted to put the equipment back together” is a complete lie, due to the fact customers are NOT ALLOWED in the tech service rooms and or near the tech’s work bench due to insurance & safety issues which signs are posted. Your Corp. guy picked up the Magna Mike 8000 on March 7th, 2013 & was in and out in less than 10 minutes. The tech had the case open, on his work bench and only had to put the screws in, to close the case. So now my question, why did you wait over 4 months to write a complaint against us with no factual information? Did you get reprimanded for your choice of leaving it here, or maybe you’re the one who original took it apart and couldn’t repair it or even put it back together properly. Maybe they finally figured you out and fired you and you don’t know how to take responsibility for your own actions and want to blame it on us to save your own face.

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