ED Magedson – Founder
Nyco Systems201 East Second St. Rialto, California USA
Nyco Systems complete failure Rialto California
In October of 2012 I sent a Magna Mike hall effect thickness gage in for repair, which they supposedly could take care of no problem. The turnaround time was going to be 10-14 days. After hearing nothing 2 months later, in December, I finally got through to them after trying to contact them several times. The response that I got was that their service department was out for lunch and could not be reached. The lady that I talked to told me that they were still working on it, which I had already assumed since I had not received my equipment back.
Finally, in February 2013, I had gotten to the point where I was done dealing with them. I had sent multiple emails and made several phone calls in hopes that I could at least get the status of my equipment with no response back from Nyco. I called my corporate contact that had referred me to them and luckily one of his colleagues was about 30 minutes away from the address that Nyco had provided. I received a picture of what looked like a cover for a crackhouse or something and this was supposed to be where my $6,000 piece of equipment had been sitting for the last 5 months. Reluctantly, my corporate guy still went up to the door (probably fearing for his life that he may get shot and mugged) and when they opened the door they said that he was, in fact, at Nyco systems. After going inside the house (once again prob fearing for his life) he foud bags of trash on the floor and the place was a mess with stuff scattered out everywhere. My Magna Mike was torn apart in several pieces and it was clear the they had not repaired it. My corp guy stood over the so called "service tech" for an hour while he attempted too put the equipment back together.
To make a long story short, I recevied my equipment back, unrepaired, 5 months later in the same condition that I sent it in. The bad thing is that nobody form the company even attempted to not only return my calls and messages, but they did nothing to try and resolve the issue. It was like this was an everyday thing for them. Bad business.
This report was posted on Ripoff Report on 07/13/2013 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nyco-systems/rialto-california-92376/nyco-systems-complete-failure-rialto-california-1066707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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