NYCO-SYSTEMS Extremely poor communication, customer service, and very slow response time Rialto, California

Very disorganized, non commutative, non responsive and poor customer service.  I would not recommend anyone send their repairs to this company.  We had the unfortunate experience to send a power supply there for repair.  We shipped the unit to their facility via UPS, I had to contact the company 24 hours after the unit was delivered to confirm they received it.  I was told they did have the unit but it would not be evaluated for 10 business days.  I called back to have the item returned to send to another vendor for a quicker turn around time.  Per their company policy, they will not ship on the customers Fedex or UPS account, which is fine, so they faxed me a Credit Card Authorization Form to fill out.  I am on the east coast so I received it after hours and faxed it back the next business day with instructions to ship the power supply back via Next Day Services.  It is now three business days later and I still do not have my power supply.  I have email the website, no response.  I have called multiple times (15 times in a 24 hour period) and been bounced around their phone system where I was sent to an extension with no voice mail seven (7) times (counted), twice I was able to leave a voice mail (still no response).  I reached a live human only three times who could not give me any tracking information nor the status of the shipment and transferred me to an extension with no voice mail (4 times) and again twice with an extension that I was able to leave a voice mail with no response.  Bottom line is this, my company will never do business with them again.