In about Aug. of 2001, we got a visit from our old Sedona Springs manager. He brought us information regarding a new company called O Premium Water. He told us that they were just starting out in the valley and could save us money over Sedona. He showed us their flyer and explained how we could get 6 months free rental on our cooler and get our water delivered better and more regular than Sedona.
We were also told by him that if we referred anyone that we would get a credit of $25 per referral. We went with this new company as we were pretty discouraged with Sedona and their driver problems. We were told that we would get a monthly bill for our water and that having it under our company name would give us a better deal.
In November of 2001 I finally got a bill after calling many times to find out our balance so that I could make a payment. I got a bill for 386.78. Nowhere on this bill is my $50 credit for referring 2 new customers and nowhere is the credit on my cooler. I called the company and was told that they don't send out bills. Instead the driver leaves a printout from his calculator.
I explained that I needed a bill and needed to see the credits that I was supposed to have gotten. These credits have never shown up. I have received a few bills from them, all of which I have kept and have recieved numerous phone calls about these bills. I now see ads on the TV about how they provide all you can drink for less than 30 dollars a month. I would like to get this out of my hair and start getting my water again.
I was also told that the credit for my cooler was the last 6 months not the first. My two referals had the same problem and we would like this rectified and an apology for the stress and hassel. I have not received any water from them since Dec. 2001. They are a good company and I love their water. Please help me get this headache taken care of.
Their practices and customer service stink. Their supposed lack of billing was non comp and the rudness I received after my original customer service rep supposedly no longer worked there and they couldn't find anything about me calling several times etc., was less than professional. Their water is still the best, and at less than 30 dollars a month for all we can drink it is less expensive than the water and ice store.