Report: #980224

Complaint Review:

  • Submitted: Mon, December 10, 2012
  • Updated: Mon, January 07, 2013
  • Reported By: Nancy — Manton Michigan United States of America

    United States of America, two domain name servers at Promised obituary of old college friend for only $1.00, pretended to retrieve report, took credit info but provided NO report & charged me add'l $19.95, I contacted online chat, got runaround and cred Internet

*REBUTTAL Owner of company: Customer Service

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I was looking for the obituary of an old college friend. I submitted my request, watched while the website appeared to be gathering info and showing it on a scale. Site said "We are Offering Your Report for $1. Please Continue Now to Ensure You Get Your Report." I then submitted credit info but then no report appeared and there was no explanation. The website became instead of I suspected a scam so I contacted the online customer support. I have kept a copyof that lengthy conversation with Susan. From her I learned that I had supposedly agreed to pay $19.95 but I never saw anything to that effect during the entire process. She also said "Upon review of your account, I can see that your original search was not accepted that is why and this happens very rarely." That was clearly a lie -- unless it is standard with everyone --  because every reputable business immediately notifies you if something about your transaction does not go through. She repeated canned answers, including hoping I was satisfied that she removed the $19.95 and the $1.00 charge. I hope she did, in fact, do that. But she never could explain why there was no report at all. 

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This report was posted on Ripoff Report on 12/10/2012 12:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear Nancy,

I apologize for not getting back to your sooner. Please contact me at for a complete refund of these services. I'd like to rectify this situation and be able to give you your money back since you are unsatisfied.

Thank you,

Josh F.
Customer Service Manager
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