Report: #1352961

Complaint Review: Occidental Aruba - First Club

  • Submitted: Mon, January 30, 2017
  • Updated: Mon, January 30, 2017
  • Reported By: Robin — Houston Texas USA
  • Occidental Aruba - First Club
    J.E. Irausquin Boulevard 83
    Internet
    USA

Occidental Aruba - First Club Misled, lied to, and now only get to talk to third party who collect payments - everyday I plead to speak to a person who can intelligently communicate effectively ONLY to be told ---- WE can't help you but we will send an email to the resort for you! How sad and NO customer service! I received many emails and at least two phone calls when they wanted to cash checks for a downpayment. Now - my understanding is Occidental has been acquired by Barcelo' Hotels and Resorts - I never received this notification! It's a nightmare but before listing the deceptions - I am going to give the benefit of the doubt to the new President Milton Gonzales - because the previous President said he wanted to know when customer were treated poorly. So, let's see if there is a better practice now than last year and years before. I'm waiting to talk to a professional. Respectfully, a customer Palm Breach Aruba Internet

Show customers why they should trust your business over your competitors...

Misled, lied to, and now only get to talk to third party who collect payments - everyday I plead to speak to a person who can intelligently communicate effectively ONLY to be told ---- WE can't help you but we will send an email to the resort for you! How sad and NO customer service! I received many emails and at least two phone calls when they wanted to cash checks for a downpayment. Now - my understanding is Occidental has been acquired by Barcelo' Hotels and Resorts - I never received this notification! It's a nightmare

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/30/2017 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/occidental-aruba-first-club/internet/occidental-aruba-first-club-misled-lied-to-and-now-only-get-to-talk-to-third-party-w-1352961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.