• Report: #1352961
Complaint Review:

Occidental Aruba - First Club

  • Submitted: Mon, January 30, 2017
  • Updated: Mon, January 30, 2017

  • Reported By: Robin — Houston Texas USA
Occidental Aruba - First Club
J.E. Irausquin Boulevard 83 Internet USA

Occidental Aruba - First Club Misled, lied to, and now only get to talk to third party who collect payments - everyday I plead to speak to a person who can intelligently communicate effectively ONLY to be told ---- WE can't help you but we will send an email to the resort for you! How sad and NO customer service! I received many emails and at least two phone calls when they wanted to cash checks for a downpayment. Now - my understanding is Occidental has been acquired by Barcelo' Hotels and Resorts - I never received this notification! It's a nightmare but before listing the deceptions - I am going to give the benefit of the doubt to the new President Milton Gonzales - because the previous President said he wanted to know when customer were treated poorly. So, let's see if there is a better practice now than last year and years before. I'm waiting to talk to a professional. Respectfully, a customer Palm Breach Aruba Internet

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Misled, lied to, and now only get to talk to third party who collect payments - everyday I plead to speak to a person who can intelligently communicate effectively ONLY to be told ---- WE can't help you but we will send an email to the resort for you! How sad and NO customer service! I received many emails and at least two phone calls when they wanted to cash checks for a downpayment. Now - my understanding is Occidental has been acquired by Barcelo' Hotels and Resorts - I never received this notification! It's a nightmare


This report was posted on Ripoff Report on 01/30/2017 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/occidental-aruba-first-club/internet/occidental-aruba-first-club-misled-lied-to-and-now-only-get-to-talk-to-third-party-w-1352961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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