Complaint Review: Ocwen FSB - Orlando Florida
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- Author Not Confirmed
- Ocwen FSB 12650 Ingenuity Dr, Orlando, Florida U.S.A.
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- Web:
- Category: Mortgage Companies
Ocwen FSB ripoff delays posting payment in order to impose late fees Orlando Florida
*Author of original report: Bank One Suggestions
*Consumer Comment: What was the suggestion
*Author of original report: no hazard insurance?
*Consumer Comment: Unfortunately, It's Only the Beginning!
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After refinancing my mortgage,Decision One sold my note to Ocwen FSB. I have never been late with a payment, much less missed one, until i met Ocwen. I made the Oct. 2004 payment using their internet site. I got a call from India (a branch office I assume) stating that they couldn't process my payment due to the account I paid from doesn't exist. So I made a check by phone payment to cover it. All is well. WRONG!!
The Nov. 2004 payment was made via internet on 11/04/2004. As of this date it has yet to be drafted from my account. On 11/11/2004 i called the "customer service" number waited 19 minutes, talked to the India branch again. his advice: "Wait till the 13th or 14th, call us again. If it's still not drafted, make a check by phone payment." Ok no help what so ever. I just know in my heart I did type my account info correctly, I do all of my bill pays and a large amount of shopping online, and have never had that happen.
How do I become a member of the lawsuit? Decision One sells a lot to Ocwen, perhaps they too should be in court.
John
ingleside, Illinois
U.S.A.
This report was posted on Ripoff Report on 11/12/2004 09:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-fsb/orlando-florida-32826/ocwen-fsb-ripoff-delays-posting-payment-in-order-to-impose-late-fees-orlando-florida-117589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Bank One Suggestions
AUTHOR: John - (Virgin Islands (U.S.))
SUBMITTED: Thursday, November 18, 2004
My bank, Bank One, in Chicago has told me to use their online payment service, so when they send the checks to Ocwen there will be a trail. If Ocwen says my payment was late, I can call Bank One and they will dispute it with Ocwen. I like this scenario in that I can get a banking institution (Bank One) to deal with Ocwen, the other institution. I do not know what the result will be, however, it does give some type of equal footing with Ocwen and would hopefully level the battlefield. They also suggested wiring the money from Bank One to Ocwen. Again they would be unable to say it was late without getting Bank One involved. Hope this helps.
#3 Consumer Comment
What was the suggestion
AUTHOR: Rachel - (U.S.A.)
SUBMITTED: Wednesday, November 17, 2004
What suggestions did Bank one give you? Please share. We need all the help we can get.
#2 Author of original report
no hazard insurance?
AUTHOR: John - (Virgin Islands (U.S.))
SUBMITTED: Monday, November 15, 2004
On Friday Nov. 12, Ocwen sent me a notice saying they have no record of hazard insurance for my house, and asked me to have my insurance agent fax them a copy of proof of hazard insurance for their records. Saturday morning it was faxed to them from my State Farm Agent. I told him about Ocwen, and the first words out of his mouth was "forced insurance". I also ended up calling Ocwen (the India branch) and they still had no record of my internet payment, so i ended up doing a check by phone so my payment wouldn't be late. Of course the India branch promised there would not be a duplicate draft of the payment. Well we will just wait and see. I also went to my bank, Bank One, and they had some good suggestions for me as well as how to protect myself.
#1 Consumer Comment
Unfortunately, It's Only the Beginning!
AUTHOR: Jon - (U.S.A.)
SUBMITTED: Saturday, November 13, 2004
John,
If read a few of the other complaints posted here and else where you will find that it gets much worse. Many are forced to sell their homes, or refinance if Ocwen hasn't already distroyed their credit rating by posting false information. Unfortunately, there are even more that lose their homes to Ocwen's foreclosure mill. Even people like yourself who have never been late on a payment. I know I had to sell my home just a few months after they took over the servicing of my loan.
Good Luck!
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