Ocwen Loan Servicing, LLC; Ocwen Loan Resolution Department Fraudulent, misrepresentative, uncaring, dishonest Orlando Florida

(Copy of letter that I sent to them regarding the problem. I have all the documents that are listed in the letter and can fax them to you for further documentation)

March 9, 2008

Ocwen Financial Corporation
Attn P. O. Box 785061
Orlando, FL 32878-5061

FAX: (866) 771-5152

RE: 70084504

To Whom It May Concern:

On January 18, 2008, I received a letter from Ocwen offering me a Loan Modification Agreement so that I could bring my account current and out of forbearance. I read through the agreement, signed it on January 23, 2008 and faxed it to Ocwen on January 24, 2008. To date I have not received any notification or billing stating that this agreement was received.

On March 7, 2008, I called the Customer Support Hotline to inquire about my account. At 12:36 pm I spoke with Kash who told me that she had no record of this agreement having been received by Ocwen. Kash put me on hold from 12:49 pm until 1:04 pm and then I spoke with Curtis. He told me that I had to speak to someone in the LRC Department. Curtis transferred me to the LRC and the phone rang once and then I was disconnected. I called back at 1:10 pm and spoke with Shavonne. She also said I needed to speak with someone in the LRC Department and she transferred me to that department. I was on hold from 1:16 pm until 1:30 pm until a Mr. Holland picked up the phone. He took my loan information and then put me on hold. Within one minute, Prasanna then picked up the phone. He stated to me that there was no record of the agreement and that I was to have faxed it in within the 10 days required. I explained to him that is what I did and that I had a fax confirmation to support that. He stated that this did not matter and he would be sending out a new loan modification packet for me to fill out again.

I explained to him that at the time of the signing of the loan modification agreement, I was told that I had to pay Februarys payment of $1210 plus $161 in fees. Then starting in March, I would receive a new bill with the correct payment amount along with escrow amount that was needed. I did not receive that information, so I sent my regular forbearance amount of $1210. Prasanna now tells me that since I did not send in the $1371, my $1210 was being held in suspense until I made up the difference.

So, my question is this: What is my monthly payment amount? What is my escrow amount? Where is the loan modification agreement that I faxed to you? I know that my foreclosure has been cancelled with the court as I have a court document stating that. I am tired of the run around that I have been getting from Ocwen for the last year. I have abided by the agreed upon forbearance amount, I signed and faxed the loan modification agreement, I call and try to straighten things out and then I have to write to the Ombudsman to get a clear picture of what the problem is and how will it be resolved.

Attached to this fax, you will find a copy of the letters that I have received the loan modification that I signed, a copy of the fax cover sheet as well as all my handwritten notes.

I expect this to be resolved immediately and my payment of $1210 for March to be applied to my account accordingly, WITHOUT ANY NEW FEES ADDED! If I do not receive a response within 10 days, I will be contacting an attorney and taking Ocwen to court to have this matter resolved by a Judge as I do not feel that Ocwen has my best interest in mind at any point in time within this last year. I have abided by all of Ocwens requests and requirements. At what point does Ocwen admit that they have made mistakes and correct my account?

I expect an answer ASAP.

Pamela
Cincinnati, Ohio
U.S.A.