Report: #905590

Complaint Review: Ocwen Loan Servicing

  • Submitted: Mon, July 02, 2012
  • Updated: Wed, January 30, 2013
  • Reported By: Shay — Indianapolis Indiana United States of America
  • Ocwen Loan Servicing
    P.O. Box 24781 West Palm Beach, Fl 33416
    United States of America

Ocwen Loan Servicing No call centers in the United States , Internet

*UPDATE Employee: call Center

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This company is ridiculous. All of the call centers for this mortgage company are in India. Yet the main office is in West Palm Beach , Florida. There is never a person in the United States that you can speak with as well as when you need to speak with a supervisor you can't and they will not transfer you to anyone at a call center in the United States they refuse. I signed my mortgage in Indianapolis, Indiana and if I choose to speak to someone here in the United States where I got my mortgage then I should have that right. I have asked numerous times for them to reset my user name and password so I can make my payments online and they refuse so I get charged $19 every time I have to make a payment which is a rip off. How is this being allowed????
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This report was posted on Ripoff Report on 07/02/2012 07:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

call Center

AUTHOR: jondbrh - (United States of America)

Call Center for customer service is located in the houston office on the 7th floor. I have seen it personally. Insist on speaking to someone in the states. The calls are automatically routed to India. Go to the Ocwen office go to security on the 5t floor and insist on speaking with someone in customer service. Don't let them tell you there is no one there because there is. 

You have to keep on these guys don't let them transfer you to India and if that happens hang up and call back until you get someone in the states. Its all about putting codes in the system and how many calls they can take in a short period of time. These people work in very stressful conditions if they are a minute late and aren't logged in they are written up. Employees are not valuable to this company. I know it is frustrating dealing with this company but remember the people that are taking the calls are trying to keep their jobs and making the call quota is the only way they can do it.  Main office is in Atlanta GA. West Palm is just a call center thats all. I don't know about the charges for your payment but you can file a formal complaint. Keep up with every call you make, put it in writing and send it certified to back up your claims. Good luck.
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