• Report: #1169666
Complaint Review:


  • Submitted: Wed, August 13, 2014
  • Updated: Wed, August 13, 2014

  • Reported By: Carolyn — Oakland California
Nationwide USA


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This is my second FORMAL complaint in four months regarding Ocwen Loan Servicing LLC continued mishandling of the above referenced mortgage/property.

When my mom passed on 11/11/2006, not only did I become the (instant) Trustee of the above-referenced property, but I also inherited the property directly, thus, placed insurance on the property, justifiably, in my name. 

My initial letter to Ocwen back on 1/12/2012 was simply asking them to update their records, which did not happen without DRE’s invention, this year in April 2014.  However, I continue to experience nothing but grief from this totally incompetent mortgagor who has chosen to outsource every aspect of their company to India.

The short and long of it, is that this mortgage company refuses to correct the loan to read The XXXXX Living Trust, which is what it is and arbitrarily decided that they would list it as the Estate of….. .   The bank account for the trust was opened with Wells Fargo in 2005 and remains the same to this date.

After my first complaint was filed on 4/24/14 and since there was a fire there in 2013, I had to send them the insurance check for over $XXK, which only pertained to the fire on the property on 10/29/13; however, in spite of everything that has been presented, they now, refuse to send it back in the correct name, and also said they will not state this in writing.  It really makes no sense whatsoever.

On August 6, 2014, at approximately 11:10 am, I received a call from a person who said his name was John.  He said that he was calling from Ocwen’s Insurance Loss Department and that he was calling about the property loss and to let me know the decision of the highest department of Ocwen.

He then stated that he had just received information from this highest department at Ocwen, and that they had sent him notice that they had decided that no changes/revisions, or replacement check will be sent and that everything will remain in The Estate of XXXXX XXXXXX

Plain and simple, Wells Fargo will not allow me to deposit this check because there is no Estate account, only the Trust account, and this has been explained more time than should be necessary.  They are flat out holding the funds that I sent them hostage.


This report was posted on Ripoff Report on 08/13/2014 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ocwen-loan-servicing/nationwide/ocwen-loan-servicing-most-incompetent-mortgaging-compay-ever-springfield-ohio-by-way-of-1169666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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