• Report: #1121889
Complaint Review:

Ocwen Loan Servicing

  • Submitted: Fri, February 07, 2014
  • Updated: Fri, February 07, 2014

  • Reported By: Caroleen Haprer — Pekin Illinois
Ocwen Loan Servicing
1611 Worthington Road Ste 100 West Palm Beach , Florida USA

Ocwen Loan Servicing Ocwen They never answer you phone calls, You cannot speak to anyone that is american you have to schedule an appointment with your relationship manager which is also indian.  They say they will mail you paperwork and won't do it. They say we are three months behind on our mortgage which is impossible. There is never a straight answer when you talk to them they will not help you at all. We want to sell our home and had a cash offer and could not get an answer with them. My husband has a health condition and has lost alot of work hours due to. Sent them a doctors note and 1 month of income from him to show them he has lost income due to type 2 diabetes. When you have diabetes and you are a truck driver it is not guaranteed that you will be driving much longer . WE FILLED OUT THE SHORT SALE PAPERWORK. THEY SAID THEY WOULD SENT IN THE MAIL. NEVER RECEIVED IT.  NEVER WAS INFORMED THEY WERE TAKING OVER OUR MORTGAGE UNTILWE RECEIVED OUR FIRST BILL. NOT NORMAL FROM THE ORIGINAL MORTGAGE PAYMENT WHICH WAS FROM HOMEWARD RESENDENTIAL. UNEXPLAINED CHARGES ON THE BILL. NOW WE ARE THREE MONTHS LATE. HAVE NO CLUE HOW THAT HAPPENED. THEY HOLD PAYMENTS AND WILL NOT ACCEPT PARTIAL PAYMENTS AT ALL West Palm Beach Florida

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I am filing this report on Ocwen Mortgage servicing.  I was never informed that ocwen was taking over for Homeward resedential.  We have had nothing but trouble.  you cannot talk to anyone there and they will never answer you with approrpriate information.  we filed for a home modification and was denied.  now my husban has a serious health condition type 2 diabetes and you cannot drive a truck if you have to give insulin.  i have lived in this home for 10 years and have 2 children.  my income has decreased and want to sell.  they said they would send a short sale packet and never did.  i filled out all the information on line and sent all doctors notes and checkstubs etc.  they said they never received it.  you have to talk to a relationship manager there which is foreign and you cannot hardly understand.  we had a cash offer on our home short sale and wouldn't give us any answer.  they would never sell this house for what we would get out of it.  just want to move to be able to handle expenses better due to husband illness.  i guess it would probably be best to give the property back.  Our income has decreased and it looks like we  will be getting no help.  Its pretty sad when you cannot talk to anyone to answer any questions.  spoke to an attorney today to try to see what our options were.  they say our mortgage is three months behind.  please explain the other charges to us that you have charged.  mortgage has went up and not went down.  we do not understant please help us get out of this home!!!! it has been a nightmare dealing with these people  


This report was posted on Ripoff Report on 02/07/2014 06:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ocwen-loan-servicing/west-palm-beach-florida-33409/ocwen-loan-servicing-ocwen-they-never-answer-you-phone-calls-you-cannot-speak-to-anyone-1121889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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