Report: #901301

Complaint Review: Ocwen

  • Submitted: Fri, June 22, 2012
  • Updated: Mon, October 08, 2012
  • Reported By: tiredin2012 — Boulder Colorado United States of America
  • Ocwen

    Internet
    United States of America

Ocwen Ocwen pretending to help homeowners , Internet

Show customers why they should trust your business over your competitors...

Ocwen is my loan processor - they're motto is "helping homeowners is what we do" but it should be "pretending to help homeowners is what we do."

After becoming unemployed I sought out a loan modification to my mortgage of which Ocwen is the loan processor.  I applied for HAMP and HARP which I didn't qualify for because when I got married my underwater property became a secondary residence.  I applied for an internal modification which they first told me that I qualified for but then said that I didn't because the owner of the loan said I didn't meet their financial guidelines even though I've never missed a payment and have excellent credit.  After six months of lost paperwork, requests for forms that don't exist, telling me that they will send information that they don't, etc. they said that the rules have changed and wanted me to start all over again.  Rather than spending another six months wasting my time with countless phone interviews and paperwork I checked it out for myself.  I still don't qualify for HAMP for the same reasons as before and I don't qualify for HARP 2.0 because my loan is not owned by Fannie Mae or Freddie Mac.  Ocwen refused to divulge the owner of my loan although they did pretend to send me the information twice.  I had to find out the owner of the loan myself through the MERS system at http://www.mersinc.org/  Whether Fannie Mae or Freddie Mac backs the loan can also be researched online at http://harp-mortgage.com/who-owns-my-loan/ - I also called them both to make sure.  If you're in the same boat, research the information yourself because Ocwen will take six months of pretending to help before telling you they can't help you.  It took me two days to research it myself.  How does such an incompetent company survive?
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This report was posted on Ripoff Report on 06/22/2012 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ocwen/internet/ocwen-ocwen-pretending-to-help-homeowners-internet-901301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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