• Report: #1001894


  • Submitted: Wed, January 23, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: BK — Texas United States of America
Internet, Texas United States of America

OFFICE DEPOT WORKLIFE REWARDS Failure to Credit Cartridges Internet, Texas

*UPDATE EX-employee responds: Customer is Always Right!

*UPDATE Employee: We Can Help!

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Approximately two years ago I was issued a "Worklife Rewards" card from Office Depot and told I could get

credits for turning in my cartridges. I did so about 4 or 5 times. For some reason, my phone number never worked so I always had to have the card with me in order to do it. Not a big deal until one day when I asked the clerk to use the credits I had compiled. She explained they came in the mail. Since I never got anything in the mail, she said I needed to call corporate to fix it. Long story short of it, I discovered my card was never registered. I have received three different stories from the company. The clerk at the store said it was an error at Corporate, the person at the phone in help desk said the cashier should have done it when they issued the card and as of today the woman from their offices in Florida called and told me 90% of the time it is done at the store. So, from what I gather is there is no set system. Once they officially registered me, the system only "found" three cartridges that were turned in last December. I honestly don't have an exact count, but I would estimate another 4-5 other turn ins out there that were not found. I have explained again and again to the company that they scanned my card and it had to be somewhere....even if not registered, they had to account for the extra cartridges and someone got credit if not me. Their answer is to blame me. The women I spoke with today said I was ultimately responsible for seeing my card was registered. Until recently however I never even knew it had to be registered...I just assumed I was racking up credits with my turn ins and scanning my card because that was how it was originally explained to me. I never received an alert or any warning when they would scan my card. No cashier ever said a word other than to tell me my phone number didn't work to call up my account so I always had to use my card.  Office Depot just lost a customer for probably $10 in cartridges. I will be buying my laptops, printers and cartridges at Staples now :)

This report was posted on Ripoff Report on 01/23/2013 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/office-depot-worklife-rewards/internet-texas-/office-depot-worklife-rewards-failure-to-credit-cartridges-internet-texas-1001894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Customer is Always Right!

AUTHOR: Office Depot's Customers Deserve More Time & Respect - ()

Dear Consumer,

As a previous employee of Office Depot whose daily goal was to offer the best Customer Services, no matter how brutal the employer was to enforce their (Office Depot's) perceived selfish priorities "motivated by profit", I can confirm that the author of the complaint above is right about the disregard by Office Depot to brush off their responsibility to adhere to the best Customer Services.  The Cashiers at Office Depot are too often demanded to rush the customers through the line in order to avoid complaints or "bad surveys".  And, the Cashiers are required to get as many Customers as possible to sign up for the Worklife Rewards program.  That being said, Cashiers are not permitted the time required to explain the process of registration and benefits of the Rewards program.  Many times when I took the time to kindly explain to a new Rewards Customer how to proceed to ensure and gain the benefits of this (potentially valuable) program, I was reprimanded by Managers and blamed for holding up the line of Customers.

The author of the complaint, as all Customers, deserved the respect and time to remedy the problem at the time of request at the store.  To make matters worse, most Office Depot Corporate employees don't have a clue how stressful and demanding the Cashier's job is at the store.  Their perceived disrespectful attitudes and failures to help Customers with this and all Customer Service requests merely help to confirm the perceived greed and disloyalty toward many by Office Depot. 

Please remenber, the Customer is always right...you are worth it!

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#2 UPDATE Employee

We Can Help!

AUTHOR: Casey Ahlbum at Office Depot - (United States of America)

I'm sorry to see that you have had a poor experience with Office Depot and I would like to help. Please send me your contact information along with your Worklife Rewards information and I will have a member of our Executive Customer Relations Team follow up with you. 

I apologize for the poor service and look forward to hearing from you.


Casey J. Ahlbum
Sr. Manager, Executive Customer Relations
& E-Commerce Support
Office Depot, Inc. 
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