Report: #601630

Complaint Review: OfficeMax

  • Submitted: Mon, May 10, 2010
  • Updated: Tue, April 19, 2011
  • Reported By: JasmineGarden — San Jose California United States of America
  • OfficeMax
    1760 S Bascom
    Campbell, California
    United States of America

OfficeMax MaxAssurance is worthless Campbell, California

*UPDATE EX-employee responds: Thats bs

Show customers why they should trust your business over your competitors...

We purchased an expensive executive office chair and were sold the MaxAssurance warranty for the chair.  We were told that this would give us 24X7 protection.  When the chair broke in less than 1 year, we were told that the MaxAssurance was only good after the original manufactor warranty expired.  In other words, the three year warranty only covered the two years after the original manufactor's warranty expired.

OfficeMax exhanged the chair but that meant the warranty was null and void.  We had to purchase a new warranty for the exchanged chair.  Now the exchanged chair is in two pieces. The metal connecting the chair to the stand has come apart and I'm told the warranty only covers broken casters.  This is far from the brochure that says "structual defects and warping, cracking, bereaking of frames/legs".  Instead o MasAssurance, this was a case of simply taking my money and offering nothing in return.  I'm surprised that anyone bothered to answer the phone.

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#1 UPDATE EX-employee responds

Thats bs

AUTHOR: Daniel Alley - (United States of America)

The MaxAssurance is ripping you around, go to the store tell them what happened, your manufacturer warranty covers the gas life, BUT MAXASSURANCE DOES COVER THE REST.  Have the store manager call maxassurance for you, they WILL get you results.
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