Report: #558069

Complaint Review: Officemax

  • Submitted: Thu, January 21, 2010
  • Updated: Tue, February 09, 2010
  • Reported By: HS — West Palm Beach Florida U.S.A.
  • Officemax

    internet, Illinois
    United States of America

Officemax holds refund money even AFTER they have product internet, Illinois

*UPDATE Employee: Possible Solution

Show customers why they should trust your business over your competitors...

Returned a Sony laptop just days after purchasing it online: I never opened it...never used it at all. Got RMA number, followed all policies. 35 days later, OfficeMax still didn't credit me the refund - long after the $500 was gone from my bank account to pay the credit card company.They hold onto your money illegally, even though they have the product back in stock and probably sold again. Don't ever buy a thing from this corrupt company.
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This report was posted on Ripoff Report on 01/21/2010 03:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Possible Solution

AUTHOR: ItterBitter - (United States of America)

If you have a receipt for your return from the store, you need to go to the credit card company, ask for a retraction of payment or ask why there hasn't been a credit yet, if you have a receipt from online call 1877OfficeMax, if you havent followed up on it, dont get irritated because you haven't gotten your refund yet.
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