Complaint Review: Olive Garden - Philadelphia Pennsylvania
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- Author Not Confirmed
- Olive Garden 83 City Ave. Bala Cynwyd,Pa 19004 Philadelphia, Pennsylvania U.S.A.
- Phone: 610-664-4720
- Web:
- Category: Restaurants
Olive Garden EMPLOYEES STEALING GUESTS CREDIT CARD INFORMATION!! Philadelphia Pennsylvania
*UPDATE Employee: This doesn't happen
*UPDATE EX-employee responds: OG keeps the receipts
*Consumer Suggestion: you are wrong
*Consumer Comment: What good does that do?
*Consumer Comment: Tips on credit cards
*UPDATE Employee: actually incorrect
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I was a guest at this restaurant several times in early October 2003. When i recieved my credit card statement for November in the mail i noticed that there was a $80 difference on my statment. After careful review i had realized that each time i was there the waiter helped himself to a hefty $20 tip charged directly to my credit card. I did not authorize him to take more than $5 as a tip, but he did anyway.
After finding out i called the restaurant to see if there was anything they could do about it. One of them told me that if i didn't have my reciept there was nothing they could do for me. Thank god my bank under stood and fully refunded my money. I'm sure i'm not the only victim and we can only hope my waiter was the only one doing these things. I don't recommend eating here. but if u have to save your reciept!!!
Jim
Philadelphia, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 11/24/2003 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/olive-garden/philadelphia-pennsylvania-19004/olive-garden-employees-stealing-guests-credit-card-information-philadelphia-pennsylvania-72904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
This doesn't happen
AUTHOR: R Hood - (U.S.A.)
SUBMITTED: Wednesday, August 27, 2008
I am a server for the Olive Garden and have been for 3 years. First of you had the same server 4 times I doubt that! (80$ at 20$ a visit) that makes no sense. The Olive garden keeps all the credit card transactions, as required by law. This claim is bogus if a restaurant can't come up with a receipt with your signature they can't charge you! We did have someone put in a tip that wasn't valid they got fired the day the customer informed the managers. And the employee was refund the money and given a gift card for their trouble. The OG doesn't let things like this happen.
#5 UPDATE EX-employee responds
OG keeps the receipts
AUTHOR: Beth - (U.S.A.)
SUBMITTED: Monday, July 07, 2008
Olive Garden files all of their credit card receipts for this very reason. If they waiter is helping himself to extra tips he will be fired. If the manager of the restaurant refuses to look at their slips or says they can't find them they have to take the benefit of the doubt and refund your money. If a server turns in their paperwork at the end of the night without a slip with a tip on it they automatically void the tip because they can't prove it. If you can't get any luck with the manager go to corporate.
#4 Consumer Suggestion
you are wrong
AUTHOR: Alex - (U.S.A.)
SUBMITTED: Saturday, February 05, 2005
It is not worthless advice, you simply write cash where it says tip. Besides the tip is based on the total amount of the credit card slip not the tip. So if someone has a 20 dollar tab and writes 5 in the tip space but totals the slip at 23 dollars, the server can only claim three dollars unless they forge the total amount as well. I know, a guy at my place of work was pulling this scam for a month before they caught him. Go up the corporate chain and get action taken against this server. This give the rest of servers a bad name when most of them are trying to make an honest living.
#3 Consumer Comment
What good does that do?
AUTHOR: John - (U.S.A.)
SUBMITTED: Wednesday, February 02, 2005
If the employee is adding the tip after the card is signed what advantage is there to leaving the cash tip? All that will do is give the employee more of a tip because he will get the cash plus the amount he adds to the credit card. Your advice is totally worthless.
#2 Consumer Comment
Tips on credit cards
AUTHOR: Sam - (U.S.A.)
SUBMITTED: Wednesday, February 02, 2005
This is my personal habit. I leave a tip in cash on the table rather than on my credit card (assuming the server is returning). I don't trust management to give the tip to the server, to easy to 'slip up'.
#1 UPDATE Employee
actually incorrect
AUTHOR: Laura - (U.S.A.)
SUBMITTED: Tuesday, October 05, 2004
the OG saves all of the credit card reciepts and that is a fireable offense to make the charge tip higher(even if its by accident)
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