Omaha Door & Window Company, fraudulent, dishonest, discriminating, takes advantage of women, cheap, slow to resolve - if they do, ripoff Omaha Nebraska

Omaha Door has been in contact with Ruth via the BBB. She has a 4 year old door that she seems to expect to have a lifetime warranty.

Ruth's door was put in by one of our most experienced installers, one who had spent years installing these kind of doors. There are many of the same kind of door in Ruth's subdivision.

When the door fell out of the opening the first time, our repairman could find nothing wrong except that the track had been spaced out about a half inch too wide.

The repairman also noted that the homeowner had installed their own opener too high, which causes the door to jerk when the button is pushed.

The Ruths' also had a back draft problem if the back door was left open. The garage was like a wind tunnel. I have to question the wisdom of allowing a 6 year old to open the largest movable part in the house. Kids are notorious for pushing buttons indiscriminately. They could have caused a problem if they started and stopped the door.

We informed Mr. Ruth of the opener problem. We told him that the unit had to be remounted to be working correctly. Since they did not purchase the unit from us, it was his responsibility to correct the problem.

Ruth was not charged for this service call. We did not feel this was our fault, but we passed the auto damage claim on to the insurance company for the sake of customer relations. Eventually, they reimbursed Ruth for a protion of the damage.

We stopped by on one other occasion to adjust the backhanger. No other service calls were made during the warranty period.

Three years later, Ruth's door fell a second time. Again, the kids were opening and closing the door. Ruth claims she called and called, but our answering service logs every call, and they have no record of Ruth's call. We do have a record of another call coming in that night, so the system seems to have been working. Ruth then called Precision door.

We have a one year warranty on door functions and a longer warranty on door sections. We do not warranty the operation of a door for 4 years, nor does any other door company in Omaha. Ruth claims we "caulked" her drum. Since she allowed Precision to replace her whole spring assembly, she had two extra drums. She brought one drum that we allegedly "caulked" to the BBB, who then brought it to me. The drum has some drywall mud on it, but otherwise is servicable. There is far too much pressure on a garage door drum for a caulk repair job to ever hold up, and in fact it was never caulked.

Also, one must wonder if the Ruths' ever correctly postioned their opener. Correct positioning of the arm is important.

Omaha Door & Window has been in business for 46 years. We service our customers, but we do not provide lifetime warranties on the operation of a door, which seems to be what Ruth wants. I would also not allow young children to operate a double car door, especially one as young as six years old. We do not feel that we have been fradulent, dishonest, discriminating or taking advantage of women. Judge for yourselves now that you have been provided with the other half of the story.

Omaha Door & Window Co.

I hate to be the one to tell you this, but you were also taken by Precision. I'll explain so that this doesn't happen to you ever again. Next time you deal with Omaha Doors, ask for Leo, Jim or Tom. Greg isn't anyone of importance and probably not his real name. Now, Omaha uses the name "Door Systems" this name is also used by Precision, so you may possibly have called the dame company and not realized it.

As for Precision, please if you have papers stating that they "Caulked" your drums, we would all like to see this. You see, that's a big laugh to people in the door industry. You can't caulk a drum. The lines Precision gave you about the drums being the wrong size for the cables, the track being too long, etc. bull. This is Precisions tactics to get you convinced to purchase there stuff. Him telling you how much of a crappy job they did, well, they will say that even if the other company is your mother's. That's their job, to persuade you into thinking they're the best. Fact of the matter, Precision is the BIGGEST scam going on in the US. Their primary targets, the olderly, handicap and woman. And the tech will be as nice as you want, until they realize you've seen through their tactics.

I can bet you anything that either your door falls again or stops working entirely. Precisions main goal is to do damage while you think their fixing it. Call a repretable company, one who has a small ad in the phone book, this means that they care more for the customers and won't screw you over. Most companies will do a free estimate. Then take that estimate to both companies and get what's due to you. Please shop around next time. Precision prays on people in your situation. And I would definately have someone else take a look since you have children.

Good Luck!