Omeara Ford Unauthorized repairs and damage to my vehicle as it is held hostage! Northglen, Colorado

I submitted a complaint against Omeara Ford, and I am pleased to announce that we have reached an agreement and I am satisfied with the results. I have no further complaints of Omeara Ford. Brian Beardon the service manager settled the dispute.

Thanks,

Robert B

is available at this site.

Was the owner notified and did the owner authorize a $750.00 radiator?

In other words, did the dealership when speaking to the wife..tell her what the cost of the repair was going to be? This is a critical piece of info.

I am having reservations with this one. I feel pretty strongly that anything a mechanic breaks while working on a vehicle..becomes their problem. That is called liability and all mechanics have to deal with it. I guess you could term it "an occupational hazard". The customer deserves to have the vehicle returned in the same condition it was brought in..plus any repairs that the vehicle was brought in for ONLY, to be paid for.

Now, if as the mechanic claims there was a previous repair that was not done correctly, it really was the dealerships responsibility to inform the customer BEFORE proceeding, and have the customer sign a waiver that the shop is not responsible for any further costs/related damages that occur due to the previous repair, or for the customer to refuse to have any further work done.

That would seem the ethical, proper..and most importantly legal way to go about this. If this report is accurate..I would continue to try to file a damage claim with the dealership if it were my truck. If the dealerships stance is going to be "well the factory mandated us to do the recall repair"..then I suggest that the dealership submit a claim to the factory to be reimbursed for this. It should not be the customers problem, not the way it was handled in my opinion.

when she went to buy a car.

Mr. Bacon is right, while performing repairs on his vehicle some previous damage that was repaired elsewhere was broken during service.  These repairs where done inadequetely leading to this scenario.

The verbal authorization to perform Federally mandated recalls on the vehicle at NO charge to the customer was given by the wife which serves in the State of Colorado.  They were not intended to be performed to generate additional income, they were performed as a requirement to address the concern the vehicle had.

O'Meara Ford has offered to take care of labor on the repairs and the customer is responsbile for the parts.  This is meeting the customer half way on the repairs since O'Meara does not feel completely responsible for the previous damages the vehicle had.  This is a truck with 130,000 miles and no service history with this dealer.

Customer is abrasive and unwilling to budge from his opinion and the dealer has decided to not go any further with negotiations at this time.  O'Meara has been in business for 97 years taking care of our customers and it is our official position that we are being more than fair in this case.