Report: #1403931

Complaint Review: OMEGA RELOCATIONS

  • Submitted: Tue, October 03, 2017
  • Updated: Tue, October 03, 2017
  • Reported By: IN FRANCE Disgruntled with OMEGA — Saint Julia Florida France
  • OMEGA RELOCATIONS
    2741 West 76th Street
    Miami, Florida
    USA

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DO NOT USE OMEGA RELOCATIONS. !!!    CONSTANT BATTLES ABOUT PRICE.   LIES ABOUT SERVICE AND DELIVERY TIMES.  SWEET TALKING ALISA, ALL ABOUT THE SALE! WE MOVED WITH THEM FROM USA TO FRANCE.  THEIR CHOSEN FRENCH AGENT BAILLY WAS ALO VERY DIFFICULT TO DEAL WITH.   OVERCHARGED.   TO BE FAIR THE PACKING CREW IN USA WAS VERY GOOD, AND UNLOADING CREW IN FRANCE WAS ALSO VERY GOOD.   ONE ITEM WAS DAMAGED IN SHIPPING, AND THEY REFUSED TO COVER IT OR MAKE A DONATION TO REPLACE IT.  THEY TOLD ME I SHOULD HAVE BOUGHT THEIR INSURANCE (WITH A $250 DEDUCTIBLE) - AND THAT INSURANCE WOULD HAVE BEEN AT A HIGHER COST THAN REPLACING MY DAMAGED ITEM.  I STRONGLY RECOMMEND YOU THINK LONG AND HARD BEFORE BEING "SWEET TALKED" BY ALISA INTO CONTRACTING WITH OMEGA RELOCATIONS.

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This report was posted on Ripoff Report on 10/03/2017 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/omega-relocations/miami-florida-33016/omega-relocations-poor-service-miami-florida-1403931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner

#1 REBUTTAL Individual responds

CUSTOMER POSTING FALSE CLAIMS - MIAMI TO FRANCE

AUTHOR: Alisa - (USA)

EMAIL EXCHAGE  BETWEEN FRENCH AGENT AND CLIENT  -  

INCLUDING A  COPY OF HIS SHIPPING AGREEMENT / TERMS AND CONDITIONS

EVERYONE INVOLVED HAS DONE EVERYTHIG POSSIBLE TO ACCOMODATE THIS CLIENT.

 

-------- Original message --------

From: Martine  <Martine.>

Date: 9/28/17 6:53 PM (GMT+01:00)

To: glennlat <glennlat>

Subject: RE: Ref. LATIMER / Your move to St Julia - France

 

Dear Mr & Ms Latimer,

 

Apologies for delay in coming back to you, I was on vacation.

I have asked several times when you could receive your shipment.

On 18 Sept. I mentioned vessel was expected the day after explaining container haulage and delivery team should be booked well in advance in order to match you required delivery date once known.

You then asked if we could deliver on Saturday 30th but movers do not work on week end.

On 19 Sept. I gave you the breakdown of charges for demurrage and storage and informed there were terminal and transporters strikes forecasted.

You then asked delivery on Oct. 2nd.

There was no availability for Oct. 2nd so we proposed Oct. 3rd.

So you asked delivery on sept. 29th but this date was not available.

 

We agree you are not accountable for social movements, busy planning or week end break but we are not as well. This is an unfortunate combination of factors and we deeply regret it as we always try to serve our partners and clients and in the best possible way.

 

In a spirit of goodwill we offer to take in charge the last day of port storage € 16,00 and demurrage € 45,00. The difference can be settled to our foreman on day of delivery.

 

Kind regards

Martine Fournier

 

De : glennlat [mailto:glennlat@
Envoyé : jeudi 28 septembre 2017 19:34
À : Martine FOURNIER <Martine.FOURNIER@>
Cc : stefanijavilniute@hotmail.com; Alex Omega <ops@omega-relocations.com>; Alisa Bazar <alisa@omega-relocations.com>
Objet : RE: Ref. LATIMER / Your move to St Julia - France

 

Thank you Martine

 

We appreciate your consideration. 

 

Please advise the exact amount we will pay to the foreman, per your new calculation, and also the time we should expect to see the crew in Saint Julia on Tuesday morning.

 

Regards;

 

Glenn and Stefanija

 

Martine FOURNIER

Sep 29 (10 days ago)
 
   
to glennlat, stefanijavilni., Alex, me
 
 
 Dear Mr & Ms Latimer,

 You will find attached our invoice for total 300,00 €.

The crew and the container are scheduled to arrive at residence at 8.00 am on Tuesday 3rd.

 

Kind regards

Martine

-------- Original message --------
From: Alisa Bazar <alisa@omega-relocations.com>
Date: 6/30/17 3:10 PM (GMT-05:00)
To: glennlat <glennlat@aol.com>
Subject: ID#17055 -Glenn Latimer - Shipping Agreement from Omega Relocations Inc.&
 
 
 
#
SHIPPING AGREEMENT


June - 21 - 2017
Glenn Latimer
 
Sarasota , FL-34238,
Quote Number: 17055
Thank you for allowing OMEGA RELOCATIONS INC., the opportunity to present our proposal for your upcoming relocation. We wish to offer decades of expertise for your move.

Moving Cost are based on the total volume (Measured in cubic feet) Or weight of your personal belongings. WE offer a different selection of shipping methods. Most common. LCL (Less then container load) Where your goods will be shipped in our consolidated container. FCL (Full container load) 20ft. or 40ft. 'Sole use' container.

Pick Up Address: 

Sarasota , FL-34238, USA,
Delivery Address: 
Saint , France,
Move Date: 8/18/2017
Service: Door-to-Door
Itemized list of Services and Charges
Services Qty Price Each ($) Total ($)
 
20 FT CONTAINER D-D  "SOLE USE 1 7500 7500
Fragile Packing  + Materials + Time + Labor 
INCLUDED
0
0
Weight No Restriction 0 0 0
Cube No Restriction 0 0 0
Documentation 1 75 75
 
  Estimated Total: $7575
Insurance: All risk door-to-door marine insurance is available at 
2.75% of the declared value.

 
SPECIAL 
NOTE: Boxes Packed by owner.  
Customer will provide a content description
 
PRICE INCLUDES:
 
I. ORIGIN SERVICES
A. Arrival on scheduled Date with Packing Crew of men and Container: INCLUDED
B. A detailed inventory list done by our staff prior to packing and loading: INCLUDED
C. Simple disassemble of furniture: INCLUDED
D. Export Packing and Materials: INCLUDES (Inventory, Materials, Time, Labor) As per rate above
E. Loading from your place of Residence: INCLUDED
F. All Road Related Charges: INCLUDED
G.
Mileage + Fuel: INCLUDED 
 
II. SHIPPING
A. Delivery to the port of exit: INCLUDED
B. Export documentation: INCLUDED
C. Origin Terminal Handling (THC) INCLUDED
D. Ocean Freight to the port of destination: INCLUDED
 
III. DESTINATION SERVICES
A. Customs Clearance: INCLUDED
B. Delivery to final Destination + Mileage + Fuel: INCLUDED
C. Unloading  Shipment into Residence: INCLUDED
D. Simple Reassemble of furniture: INCLUDED
E. Placing of furniture- Room by Room: INCLUDED
F. Removal of Debris: INCLUDED
 
Note: Door-to-Door service will include sections I, II & III. Door-to-Port service will include sections I & II. Port-to-Port service will include only section II. Port-to-Door service will include sections II & III.

GENERAL EXCLUSIONS: 

Long Distance carry
Excessive time & Labor(Complicated Disassembly & Reassembly)

Second floor walk up(Stairs)

Difficult Container Access

Heavy Handling (Pianos, Safes)

Special Equipment(Cranes, Elevator lifts)

Custom built wooden 
Crates
Custom duties, Taxes, 
 
DEPOSIT:
25% deposit
 in the amount of $1893.75 is required upon signing this agreement. In the event of a cancellation your deposit shall be refunded provided we are notified 7days or more, prior to your scheduled pick up.

SPECIAL INSTRUCTIONS
The Shipper(customer) must have Door to Door All Risk Marine Insurance including Insurance while goods are in the Warehouse and in transit. OMEGA will not assume any responsibility for uninsured or under insured shipments.
The Final Price is based according to the actual volume and only when packing has been completed and not based on estimated volume. Price is calculated according to the agreed rate and volume only. (This does not apply to exclusive containers)

The Above is hereby accepted by me, and I agree to the terms and conditions set forth below.
 
Alisa Bazar

Omega Relocations
2741 W. 76th Street
Miami, FL 33016
Direct Contact # 754-366-6681
Main # 305-888-0337
Fax # 305-887-5121
alisa@omega-relocations.com
www.omega-relocations.com
Signature:


Date:

(Glenn Latimer )




AGREEMENT
AGENCY AGREEMENT BETWEEN SHIPPER AND COMPANY OMEGA RELOCATIONS INC.

OMEGA RELOCATIONS INC. Company agrees to transport shipper's packed goods to the ocean or air terminal for shipment to the port of final destination and acts only as shipper's agent with respect to the transportation of said goods and does not act as a common carrier.

The shipper authorizes the Company when in its opinion, it shall deem advisable to employ the service of any steamship line and / or any other certified common carriers (s) to transport the property to destination herein designated.

Shipper must give Company shipping instructions in writing. Company shall not assume any responsibility for any delays or omissions to shipment if such instructions were not given in writing.

Shipper must provide Company with a complete list of items to be shipped and make sure with all suppliers that same was delivered to Company prior to shipping date. Company will not assume any responsibility for any items not shipped if such list was not given or any items received after agreed shipping date.

Estimate is provided by Company as a guideline only and is based on information provided by customer. Final cost will be determined when actual packing is completed and dimensions obtained according to rate agreed.

The shipper shall pay the freight and any and all other lawful charges accruing on said property prior to the movement of the goods. The company shall have a lien on the goods for all freight and charges and any sums that may be due it under this agreement.

This quotation is valid for a period of 90 days only from date of signing the agreement both by shipper and by company.

For pick-up date, Company must be notified 4 weeks in advance. For packing, 4 weeks and for shipping 4 weeks.

Since ocean freight rates are beyond our control, this quotation is based on the prevailing rates and surcharges currently in effect by the ocean carrier and transportation companies. Any increase or surcharge as assessed will be added to the price.

Shipping time is approximate and the Company is not responsible for any delays caused by highway problems, steamship line schedules, over booking, technical difficulties in equipment or vehicle, strikes, port authorities, labor problems at the origin or destination and / or any other problems beyond our control.

Rate is based in consolidation and therefore Company cannot be held responsible for exact shipping dates.

The Company shall not be liable for any losses or damages to shipper's goods caused by acts of God, public enemies, authority of law, labor troubles, riots, the elements, acts of default by shipper or others causes beyond company's control. The Company will not be responsible for loss or damage to goods by fires, or moths, rust or deterioration by time while in its care and possession, or while being transported or transferred to a railroad car or steamship.

When receiving items on behalf of customers the Company is not responsible to open cartons and check contents but it is only responsible for the number of pieces.

Company is not responsible for shipment of the following items: Valuable papers, stamp collection, coin collection, valuable jewelry, pressure spray cans, inflammable items, liquid bleach, opened liquid glass bottles, excessive food staples, fire arms, live plants or seed, broadcast equipment (including walkie-talkie), new building material, acids, etc. or subsequent damages which may be caused to other items in shipment by contamination from same.

Shipper must provide an all risk marine insurance at his own expense with an endorsement to cover the complete cost of his merchandise while being stored, consolidated and in the care of the Company. Company shall not be liable for any damage in excess of the amount of 30 Cents per cubic foot. Shipper must in addition supply insurance coverage at his own expense for transportation of the goods from his house to port of origin and from port of destination to his house, including transit time.

That claim for any loss or damage must be presented within thirty (30) days from date of arrival of shipment at destination. If goods are place in storage, claim, if any, must be made before storing.

The Company cannot be held responsible for any advice or information given regarding custom regulations, port fees etc. at port of destination.

Any laws or regulations imposed by authorities at origin or destination which affect the options in the contract and the rate will void the contract. The company and shipper will have to renegotiate the terms of agreement.

The contract represents the entire agreement between the parties hereto and cannot be modified except in writing, and shall be deemed to apply to all property which company may store, pack, transport or ship for the shipper's account.

THIS AGREEMENT IS SOLELY BETWEEN THE SHIPPER AND OMEGA RELOCATIONS INC. X Customs regulations, Residency requirements, Port fees and Tax Laws differ in each country and are subject to periodic change. OMEGA therefore can only offer guidance but cannot be responsible for mis-advise. Please contact the consulate or embassy representing the country to which you are moving to determine the applicable rules, regulations and laws to which your shipment will be subject.

OMEGA RELOCATIONS INC. in acting as your shipping agent is contracted to performs moving and shipping services only. Our charges cover shipping and related services. Taxes and other Government assessments are the responsibility of the customer.

 

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#2 Author of original report

Alisa tells lies again

AUTHOR: - ()

 Alisa is a stranger to the truth. We gave several dates for delivery of my container ..September 28, September 29, October 2nd. (No crew available in France on these dates) and September 30 ((crew does not work on Saturday) ...so Alisa offered nothing like she states. Her French partner Bailly agreed the only date available was October 3rd. And we paid to store the stiff because they could not deliver. That is the real story. And Alisa lies about the damaged bedside cabinet. I wanted it replaced because it could not be repaired. And bedside cabinets come in pairs . .one each side of the bed normally! So it would be helpful to have a matching pair. So Alisa's report is false. Again, do not use Omega Relocations. They lie to you.

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#3 REBUTTAL Individual responds

CUSTOMER POSTING FALSE CLAIMS - MIAMI TO FRANCE

AUTHOR: Alisa - (USA)

Dear Readers

My name is Alisa Bazar and I am the representative that handled this relocation to France.  I have read the clents comments and remarks and they are completely false !!!  We handled his shipment in the most professional and honorable manner. The price quoted was exactly what we billed him for.  He neglected to mention that he was not ready to accept his delivery and his 20 foot container sat at the port in France incurring demmurages and port storage penalites.  

His shipmet arrived in France as Scheduled.  He was informed that soon after custom clearancess that we would proceed with delivering the shipment.  He informed us that he was not ready to accept the shipment on the date provided.  We offered him 4 different delivery dates and explained to him that the longer the shipment sat at the port that he would  be subject to penalties and that he had to accpet a delivery.  Please note that I do have all the correspondeces goig back and forth and would be more that happy to present to anyone with any doubts.

Upon deliver of shipment the Client "Glenn Latimer"wrote me an email thanking me for the Great service and further commented that both the U.S teams and French team were "EXCELLENT"  he did mentioned that one of his items (bedroom night stand) had suffered some damage i transit.  I told him that we would help him file a claim.

I was then informed by my claim dept that he had rejected purchasing Marine insurance.  I explaied to him that becuse he did not purchase insurance  that he could not file a claim. Although we were not obligated or liable but for the sake of making him happy and as a gesture I offered to have the items repaired and asked him to please get an estimate of repair.  This was not to his satiisfaction ad wanted the item replaced and stated that because the replacement was not an exact match to the rest of the bedorrom furniture that he now wanted all the bedroom furntiure replaced.  I politley told him that he is being unreasonable and that they would not replace his bedroom furniture.  After we refused to buy him a new night stand and bedroom set - the client unfortuantely became very aggressive and insulting and threatened to wite a bad review if we did not comply with his demands.. I...... hence the reason for my rebuttle.

My dear readers, should you ever decide to ship your items overseas - No matter how professionaly items are packed and loaded ad handled there is always a risk of damage.  All shipping companies offer All Risk Marine Insurance - One can not force a client to buy insurance, but in situations as these - Insurance does service it's purpose.   Insurace premiums ae very reasoable - This particual client did not see the purpose in buying insurance. 

Below are the email exchanges with the client -  I have never had to defend myself in the past but I feel it is unfair that one can post false claims online on a site such as this one   My reputation is extremely mportant to me !  This why I am posting our email exchanges. 

 
 On Tue, Oct 3, 2017 at 8:13 AM, glennlat <glennlat@> wrote:
Martine, Alex and Alisa
 
The crew this morning from Toulouse were very good and worked very well.  Also the packing by the USA crew was excellent ..except for one broken item in transit, a bedside cabinet Please see photos attached. 
Item 23 ..broken on the edge. And an original photo pre-shipping. 
 
 So previously we had a pair of bedside cabinets. Now only one cabinet that we can use. 
 
Please advise the insurance procedure to cover this damage. 
 
 
Regards
Glenn Latimer and Stefanija Vilniute
 
 
 

Alisa Bazar <alisa@omega-relocations.com>

Oct 3 (6 days ago)
 
to glennlat, Janet
 
Hello Glenn
 
I am glad that you were happy with the French and U.S team.  Sorry to hear that your dresser sustained damage.   
Janet will assist you with filing a claim
 
NOTE: JANET CAN YOU PLEASE ASSIST GLENN
 
-------- Original message --------
From: Janet Aviani <janet@omega-relocations.com>
Date: 10/3/17 3:58 PM (GMT+01:00)
To: Alisa Bazar <alisa@omega-relocations.com>
Cc: glennlat <glennlat@>
Subject: Re: Ref. LATIMER / Your move to St Julia - France
 
Hi Glenn,
 
I am sorry to hear that your cabinet sustained damage in transit.
 
Unfortunately, you declined insurance, therefore there is no coverage for this.
 
Best regards,
 
Janet
 
 
Oct 3 (6 days ago)
 
to Janet, me, Stefanija
 
Janet 
 
Complete nonsense. Your packers. Your transit.  Your responsibility. 
 
Why would I have paid insurance with probably a big deductible, for something valued below the cost of the proposed insurance?    I am already fed up with the scheming additional costs in France. 
 
Anyway, it is your reputation at Omega Relocations. Normally I would have assumed you would like favorable reviews rather than creating animosity over one damaged bedside cabinet.  You should know I am very strong on principles.  Like a dog with a bone.  I don't let go. 
 
So it is your choice.   Cover my small damages, or create a hostile customer?
 
Regards
Glenn Latimer
 
-------- Original message --------
From: Alisa Bazar <alisa@omega-relocations.com>
Date: 10/3/17 4:46 PM (GMT+01:00)
To: glennlat <glennlat@>
Subject: Re: Ref. LATIMER / Your move to St Julia - France
 
Hi Glenn
 
I understand what you are saying but unfortunately it doesn't work that way.  This is freight.  There is always a risk of damage
as items are stacked and compressed in container.  This is why we offer all risk insurance - In this case you are correct, the deductible of $250 is probably higher than the cost of repair.
It looks like a minor damage.   Please get an estimate for repair.  I will speak to my manager and see if we can help.
 

On Tue, Oct 3, 2017 at 2:08 PM, glennlat <glennlat@> wrote:
Alisa
NOT MINOR DAMAGE.  CAN'T BE FIXED WHEN WE WENT TO WOOD SHOP.
 
 $345 USD to get something of similar standard. See link and attached.  
 
Still leaves us with non matching bedside cabinets.  So need 2 x new ones, equals $700 USD 
 
We await your advice after you talk with you manager 
Regards 
Glenn Latimer 
 
 

Alisa Bazar <alisa@omega-relocations.com>

AttachmentsOct 3 (6 days ago)
 
to glennlat, Yigal, Janet
 
 Glenn
 
They are not going to replace your furniture. I may have been able to squeeze out a repair as a gesture but they certainly will not replace the item.
 
I sure do wish you would have purchased insurance as it does serves its purpose in these situations .   As professionally as things are packed and loaded there is always a risk of damage.  In your case it was the one item which I feel terrible about but my hands are tied.
 
 I did offer you Insurance multiple times of which you declined. Furthermore your shipping agreement clearly states "In Red" right above your signature that you must have all risk door to door marine insurance while in transit and in storage and that we will not assume any responsibility
 I am happy to request assistance with repairing the item as good faith and as a courtesy.  So if you can find a carpenter in your area that can repair the item within a reasonable cost , please send me a copy of the estimate and I am happy to pass it on to my customer service. 
 
Alisa

glennlat

Oct 3 (6 days ago)
 
to me, Yigal, Janet
 
Alisa
It is not repairable so now you have created an enemy in me.  I will now recommend that people do not use Omega.   Have a nice life.  
Glenn Latimer 
 

Alisa Bazar <alisa@omega-relocations.com>

Oct 3 (6 days ago)
 
to glennlat, Yigal, Omega, Janet
 
 
Glenn
You are being unfair and unreasonable.
I am sorry you feel that way as it is not my intention or goal for you to be unhappy.  I have provided you with the best possible services
as did my team members.  We are good honest people.  If you feel the need to have to bad mouth our company I can not stop you.
 
Nevertheless I do wish you the best and much happiness in France

glennlat

Oct 3 (6 days ago)
 
to me, Yigal, Omega, Janet
 
Auto correct changed go to hell to help ...but you get the idea.  Would have been a lot easier for you to replace a ruined item.  
 
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