Report: #1027951

Complaint Review: Omni Tech Support

  • Submitted: Wed, March 13, 2013
  • Updated: Mon, January 04, 2016
  • Reported By: Stephanie — Silver Spring Maryland United States of America
  • Omni Tech Support

    United States of America

Show customers why they should trust your business over your competitors...

I looked on-line for an answer to a problem I was having with my Outlook contacts.  I found a site that offered Outlook technical support and called it (877-223-9261).  After listening to my problem, the representative connected me with Omni Tech Support, tech #40, an on-line chat connection.

After several exchanges, I asked the tech if Omni Tech Support was part of Microsoft.  He answered that they had been handling technical support for Microsoft for 11 years.

However, instead of answering my question as to how to solve my problem with my Outlook contact list, he said he needed to check my computer, and asked for permission to look at it remotely.  I agreed, and he did so.  He used something called "Smart PC Care" to scan it, which supposedly found  many, many problems.

After scanning with "Smart PC Care," he said my computer was corrupted and infected and needed significant work to solve my problem.  When I asked what that would entail, he said it would cost $299.  I expressed surprise and asked what other options might be available.  At this point, he began to tell me my computer was in dire need of his help, right now; otherwise things would get much worse.

Too late, I realized something was very wrong here, and got off the connection.  I removed "Smart PC Care" from my computer, scanned for viruses and malware (none found).  Later, I found that the solution to my problem with my contact list was something easily done in about 5 minutes, with the right knowledge.

He deceptively portrayed his company as connected with Microsoft, and then preyed upon my fears of a "corrupted and infected" computer to try to sell me a ridiculously inflated service, and never answered what turned out to be a very simple question about correcting a problem in Outlook contacts.

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#1 General Comment

OmniTechSupport/ is not Gold partner

AUTHOR: TurboNerd - ()

Last month i tried to verify their GOLD and SILVER partner status with microsoft. According to microsoft they do not have any Competancies with microsoft under several names supplied by their support representatives upon several online chat and phone conversations referring to the BBB page instead of microsoft pinpoint page. Under the advisement of microsoft i asked them to supply their competancy(certification) ID or the name the competancy is filed under. 

I was unable to get a proper response from OmniTech only that they "cannot use the logo without microsofts permission" we all know anybody can make the logo with their logo creator and post it independantly/fraudulantly without permission and i pointed that out to them. Mysteriouly three days after my inquiries their GOLD and SILVER certificate logo was removed from both OmniTechSupport/ websites. That was in february.

I contacted OmniTech Support again and got the same run around referring to the BBB after waiting for them to probably contact a supervisor whom should have the information if this was a legitimate organization.

Upon contacting microsoft yet again they DO NOT HAVE ANY COMPETANCIES with microsoft.

I needed support for my business and needed to independantly verify credentials and was unable to get ANY credentials from OmniTech support

To the poster of the rebuttal post you misrepresented your business by stating

"We never informed her that we are handling technical support for Microsoft for 11 years; we have handled support for Microsoft products for 11 years. In fact, we are a Microsoft-certified Gold Partner."

If microsoft is false Please post a reply with your VERIFIABLE credentials (any business is required to post licenes/bond information at location or supply them upon request) this may not be a licence or bond but it is a claim and should be verified upon request.

I have sence found legitimate tech support vs a suspect one.

As of 03-17-2013 their business is currently under review and I am unable to verify their A+ rating at this point in time but last month it was an A-.
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We are not Microsoft. We are a Microsoft-Certified Partner, and are an independent global Tech Support organization, providing support for any kind of software-related issues to our customers for last 11+ years. We make sure the fact that we are an independent company is openly communicated to our customers. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues.

We never informed her that we are handling technical support for Microsoft for 11 years; we have handled support for Microsoft products for 11 years. In fact, we are a Microsoft-certified Gold Partner. She misunderstood our statement, as is readily apparent when reading the chat transcript. This customer was not scammed into anything, which we can demonstrate in that we record every keystroke of every chat we have with a customer, as well as all steps we undertake in trouble-shooting and solving a customers issue. We are providing the chat transcript which will make it transparent.  

Below is the chat transcript:

2:09 AM C2C_Stephanie K****: It says the publisher cannot be verified, and asks if I am sure I want to run this application -- Is your service part of Microsoft?

2:10 AM Tech 40: Stephanie, we are OmniTech Support; a independent service provider for all Microsoft related issues and have been in this service for the last 11 years.

2:10 AM Tech 40: Please CLICK on RUN if prompted.

2:11 AM C2C_Stephanie K****: OK, I need to get that screen back, as it has gone

2:13 AM Tech 40: Please click on Yes when prompted to establish the remote connection.

2:14 AM Tech 40: I am able to view your screen now.

2:14 AM C2C_Stephanie K****: OK

2:14 AM Tech 40: Please stay online while I have a check on your computer.

2:14 AM C2C_Stephanie K****: OK

2:18 AM Tech 40: Thank you for staying online.

2:18 AM C2C_Stephanie K****: you're welcome

2:19 AM Tech 40: After working on the issue I have noticed that some of the registry keys associate with file sorting is not up to date or has got corrupted due to which you are facing this issue.

2:19 AM Tech 40: There might be some errors or infections present in your computer which is causing all these issues.

2:19 AM Tech 40: I will manually repair if any corrupted registry keys and infections present in your computer along with fixing the current issue to prevent further damage or occurrence of similar issues.

2:19 AM C2C_Stephanie K****: Thanks

This person called us on March 12, 2013 saying that she wants to sort the contacts in OUTLOOK in alphabetic order as it was earlier. Our representative assisted her and got her connected to our technician to fix the issue. Then our technician took remote access over the customers computer with her prior permission to check the issue and to fix it. The only way to diagnosis the issue is, to check it through remote access. Accordingly, our technician analyzed the issue. Then, we ran a recognized, 3rd-party PC Health Check up tool and it produced a result displaying some infections and that result was conveyed to the customer.  

As some issues are more complex than they, initially, appear and may be linked to other issues affecting the computers performance, we ran the Health Check up tool. We clearly told the customer that there might be some error or infections present on her computer. We then inform her about the service charges for cleaning her infected computer, she declined and disconnected the chat session.

In this instance, we regret that Ms. Stephanie K****s issue was not fixed and she felt that we just try to sell a ridiculously inflated service. We could have provided her a good support and services if we would get a valid opportunity, which is what we never got from the customer. We are an organization, where we always try to provide the best services to our customers who truly need our support. Thats why we have earned and maintained an A+ rating from the Better Business Bureau.
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