Report: #935924

Complaint Review: Omni Tech Support

  • Submitted: Sat, September 01, 2012
  • Updated: Fri, January 22, 2016
  • Reported By: Tony K. — Boulder Colorado United States of America
  • Omni Tech Support
    6380 Wilshire Blvd.
    United States of America

Show customers why they should trust your business over your competitors...

I thank Ripoff Report for the opportunity to tell this story.

For a couple of days my computer started to have long pauses where my cursor would change to a spinning blue circle and the computer had no response. After minutes the computer would function  only to freeze again. To shut off and re-boot worked periodically but, I mainly had to shut the computer off.

Microsoft Essentials was active and I run a full scan once a week. Advance Care System was also monitoring my computer and I run a full scan at least twice a week. It show no sign of viruses. Advance care would defrag and clean my register regularly. I ran multiple scans with my existing software and tried other free malware detectors and came to the conclusion the problems were not viruses but, rather elsewhere. Restore did not work either.

Finally I looked up Microsoft support and called them. Unbeknownst to me Omni Support's phone number is placed under Microsoft Support. (the real Microsoft has their lawyers working to change that as I write) Remote control of computers are the way support is done these days and I have had experience with Microsoft before and understood this practice is the norm. I paid $129.99 for a one time fix. Chatting with the first tech, I knew in the back of my mind, something was wrong. Polymorphic virus was not a term used in tech and I started to argue with him about what he was telling me. Henry Tech#49 insisted I had DNS.changer. That was impossible since I had been to the Government site to check just for this virus. Since, I was with a Microsoft tech (I believed) I assumed Henry was a newbie and I eventually got a "senior Tech".

Chris Tech#111 replaced Henry and started the process of finding my problem. Chris went online and downloaded the free Malwarebyte and ran a quick scan of my computer. I should have known right then and there something was amiss. Chris just cut and pasted a URL to retrieve a trial version of Malwarebyte as well as other software. Lo and behold there was Rogue.Security virus found by Malwarebyte. Now, that was not possible. I started to argue with Chris about the impossibility of Rogue being on my computer. I had just ran my multiple virus full scans and registry cleaner before shutting down the computer. The very next boot was with Omni Support and the only person to access the web was Chris. I showed Chris the logs of my scans and the date and time stamps associated with the logs. The best and most logical explanation to me is that Chris actually planted the viruses on my computer through one of the programs he downloaded to my computer, which he did with out my specific permission. Viruses seems to be the only reason all the malfunctions occur as far as Omni support is concerned.

Chris insisted the malware programs I had was not able to detect Rogue. I have two other computers running next to me and I immediately check the websites to determine if Chris was right and found the header for Microsoft Essential saying it detects as well as removes the Rogue virus whenever my computer was on. Advanced Care Systems does so as well. I confronted Chris and the excuses he had was unbelievable. Chris stated these programs don't work because these programs were loaded on my computer and the virus infected them. The BS was getting thicker by the moment. I told him it was his company's program (Microsoft). It was at that moment I discovered I was not with a Microsoft tech but, that they were in "partnership" with Microsoft. Chris insisted he had fixed my computer and I had enough from this hack. I had been at this for eight hour.

When I tried to reboot my computer it would not come back on. I called Omni Support back because I wanted a refund which, I was promised to receive but, not before I got there direct phone line. I do believe they will refund the money.

The following morning (Today Sept 1) I started to try to fix my computer. Some how a friend was able to get on to a Dos windows to open and start windows 7 in a safe mode and from there get back to a functioning level to try to repair the damage Tech#111 caused on my computer. Unfortunately, while I was on the other computers checking websites Chris had enough time to delete necessary files from my Registry. Not only that, all the different restore files were missing in multiple locations. Also a complete wipe of website visited was accomplished. I had set up my browser to to retain the history of my visits. It's amazing to me how much was deleted while my back was turned away from Chris.

Programs to retrieve recycle bin deletions were not able to retrieve the specific file I was looking for to restore my computer. I did find a lot of temp files though. I have spent all day to get to where I am now, about 12 hours. I am now where I was before my initial phone call to Omni support outside of those files I couldn't retrieve. Now I need to fix my original problem. The funny part is Omni support promised to fix my computer. They gave me a phone number last night to call today so a tech could fix my computer. No way would I trust Omni support to touch my computer again and yet I dialed that number. Honest to God, it was the real Microsoft support number.

P.S. A rep from Omni support probably will refute my story. I say let Chris tech#111 and I take a lie detector test and show the results right here at RipoffReport.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/01/2012 08:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment


AUTHOR: moparmaniac - ()

To startoff with, my mother in law purchased this product being her 2002 HP desktop was acting up a little. She had high hopes they could fix it. after staying on the phone all day, and watching the tech doing more and more tasks, she got worried, then the computer started getting worse. she also noted the tech was accessing areas he did NOT have permission to access, (IE online banking passwords etc) in the end even the desktop logon password was changed! now i know Microsoft is a VERY reputiable company. however the fact that they let this bunch of scammers advertise on their website as being PARTNERS with MS is despicable at best.

I am computer trained by the US Navy, over a year of tech schooling, so i know i've had more training than MOST techs. thank God they did this to windows XP and i used backdoor to REGAIN access to the computer. guess you all didn't put in the trouble to write your virus to disable CMD prompt, so the joke is on you, for not thinking this out better. and don't go telling ANYONE you can UNINSTALL your crude by using the "unistall icon" or add remove programs via control panel, access denied every time, so you made me startup in safe mode and hunt down your programs files the hard way!

yeah you made it hard, you cannot simple view properties on your program icon and figure out your programs filepath. too bad most arn't savy enough to know all this, you guys are a COMPLETE disgrace. but you can be outsmarted, so in the end, you lose. How you sleep at night is beyond me. mother in law ended up having the $299.99 charge canceled VIA the BANK!

Respond to this report!

#2 UPDATE Employee

The is one of those respected organizations and we sincerely appreciate their job to convey to us our upset customers complaint and feedback


In this digital era, it is inevitable that organizations that provide products or services will get
complaints. OmniTech Support has indeed few unhappy customers, but that number is a tiny fraction in proportion to our satisfied customers. Out of courtesy, many organizations provide a common platform; such as online complaint forum or complaint blogs to shed light on the Service Providers and Their Impact on Customers. Among these complaints, a few might have some merit due to a
misunderstanding of the services rendered and, unfortunately, a few are biased, or simply not reasonable to an informed person. The is one of those respected organizations and we sincerely appreciate their job to convey to us our upset customers complaint and feedback.  

In this instance, we simply refunded the FULL amount and communicated to this customer because the customer claimed he allegedly did not receive quality services from OmniTech support.  

Mr. Tony Krzyzosiak might have searched for Microsoft support (as opposed to support from/by
Microsoft) on Google or on any search engine and OmniTech would definitely come up, as we are a large support organization for any Microsoft Product. This is TOTALLY incorrect that Omni Supports phone number is placed on Microsofts support website. We are independent Technical support company and have no relation with Microsoft. We provide support for various software issues with the help of our hundreds of Microsoft certified technicians. Its like a mechanic being certified to work on Ford cars and trucks is not necessarily an employee of Ford Motor Company.  Mr. Krzyzosiak is 100% wrong in this regard and his claim about Microsofts lawyers looking into this is bogus.

On August 31, 2012, the customer came to us saying that he is facing an issue with his computer
programs and it says "not responding". Then he paid $129.99 for us to fix that issue. A solution might, in retrospect, appear to be obvious, but initially all logical troubleshooting steps should be attempted, as there can be many causes behind an issue. Therefore, our technician ran a PC Health Check up on the customers computer and which, in this case, obviously displayed some negative
results. We cannot manufacture these results! Our technician conveyed those results but the customer denied the existence of everything. The customer did not possibly understand how Polymorphic viruses work.

A polymorphic virus is a computer virus which is capable of mutating itself when it replicates, making
it more difficult to identify with most antivirus software. The first known polymorphic virus was developed in 1990, in the early days of the Internet. It can be difficult to mount an adequate defense against a polymorphic virus, even with excellent antivirus software which has been designed to attempt to detect such viruses.

Then our technician found a Rogue Virus on the customers computer but the customer was unconvinced about that fact. The customer argued and claimed that Rogue can be automatically detected and removed by MSE. That is not true. First off ... We would love to see MSE be a complete success, but it seems to have trouble with the Rogue Anti-Virus Software programs.We informed the customer that Rogue Virus does not only damage the computer programs so that they wont  function properly but so many of them also disable Anti-Virus programs, disable Win Firewall, disable Win Task Manager, and plenty of other very bad things.

Remember you could NOT have 100% security in any platform and with any Anti-Virus thats why beside Technology we have Security awareness and teach customer how to browse safely. MSE detects millions of malware ... its a great program... but it doesnt detect them all, nor does it claim to.

However, our technician worked on the customers computer and resolved the issue. The customer checked himself that all the computer programs were functioning properly. Unbelievably, the customer claimed that our technician planted a VIRUS on his computer, which is totally baseless. We record our each and every remote session in its entirety and we can PROVE it that nothing was done by us that may cause the customers computer any damage. Our technician has not deleted anything from his computer and SIMPLY we do not do that.   We can prove this!

In this complaint, there is some flat misinformation given by this person who apparently did not fully understand the process of online support. Later, the customer asked for refund and on September 02, 2012 and in spite of us spending hours fixing his myriad of issues, we refunded the FULL amount of his $129.99 payment made to OmniTech Support. Then, we called him to let him know about the refund, but we reached his voice mail.  We have proof of that call.  We also sent an email with the refund transaction details, but the customer never responded.  We, again, have proof of that.

The transaction details of the refund initiated are given below:

Transaction Approved:

Auth Code: 357901643
Ref #: 357891620

In summary, we believe that customers are human and deserved to be treated fairly and with dignity and respect. To the best of our abilities, we bend over backwards to make sure our
customers are satisfied, even when they are misinformed, or just plain in the wrong.  People make mistakes.  Our professionalism and policies are why we have earned and maintained an A+ rating with the Better Business Bureau.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.