• Report: #798676
Complaint Review:

Omni Tech Support

  • Submitted: Wed, November 16, 2011
  • Updated: Mon, January 25, 2016

  • Reported By: Kevin — West Warwick United States of America
Omni Tech Support
Internet United States of America

Omni Tech Support Omni tech support Internet

*Author of original report: Resolved.

*Author of original report: Trying to defend themselves.

*UPDATE Employee: This gentleman has accidently complained about the wrong company. He meant to complain about the Prodigy Infotech Company, but inadvertently complained about OmniTech Support.

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Well where to begin..I called their number for assistance with Microsoft Office installation.  They gave me a website to go to, I had to accept a couple things allowing chat and remote access to my computer. 

The "technician" once connected, and without looking at anything said there was a problem with my "keys".  I didn't understand him at first, then realized he must be talking about my registry.  He stated it would be 49.99 for 45min of work.  He then opened up a payment window for me to enter credit card info.  I entered my info then had second thoughts, some red flags went up so to speak seeing as I doubted anything wrong with my registry and the fact he didn't look at anything.  When I hesitated he took it upon himself to take control of the mouse and click submit for me! 

When I watched him "fixing" my problem, all he did was go into the registry and pretend to do something by opening and closing settings.  The rest of the time was spent opening and closing windows I had open, and randomly highlighting icons on my desktop!  The only thing he did was redownload the software, and granted it does work now. 

From that what I am upset about is I was thinking of doing that myself, which is one reason why I hesitated.  But the technician took it upon himself to click submit payment and lie about the problem.

So I sought a refund from them the same day 11/9.  I was told it was being sent to their billing department for a refund.  I call back today and they say they have no record of it.  I send them the payment confirmation I received, which was for "Prodigy Infotech".  They state it is not them.  Which I guess I can believe.  Which begs the question what website did the technician open up?  Was it his own personal PayPal account?  They are telling me that I disconnected after I was told the price, according to the technician I guess. (tech #8).  And that I called back the wrong number.  I never got disconnected, and I even checked my phone records for the hell of it, I never called any other number except personal numbers that day. 

Do a Google search and see if you can even find a number for such a company that I supposedly accidently called.  http://prodigyinfotech.com/ it doesn't even provide a phone number yet I somehow accidently called it?  Without ever being disconnected?   The technician pulled a scam on me and they are now trying to defend him, plain and simple.  Oh and the time the payment was made matches the time he was connected to my computer.

Do yourself a favor and never do business with them.  Call a friend/family member who is computer literate or take your computer to a local repair shop.

This report was posted on Ripoff Report on 11/16/2011 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/omni-tech-support/internet/omni-tech-support-omni-tech-support-internet-798676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report


AUTHOR: Kevin - (United States of America)

The issue has been resolved satisfactorily.
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#2 Author of original report

Trying to defend themselves.

AUTHOR: Kevin - (United States of America)

They sure are trying to defend themselves. So I will make my key points again. I never got disconnected from their technician, I never called any other number. I have phone records to prove that. Their technician opened up that payment window on my desktop.

Oh but wait, I supposedly got disconnected and called back some other company that doesn't exist? That doesn't even provide a phone number? And I have no phone record of? You are basically trying to tell me I am stupid, which offends me more.

I will ask again, what was their technician up to? Was it his personal PayPal account he opened? Some side project of his? He was speaking to me through Notepad, not even the chat window they provided. He didn't want any record of what was being said. When I tried to save the Notepad chat he hurriedly closed the window.

You pissed off the wrong person. I will be reposting this on every website I can find, and filing a complaint with the Better Business Bureau. I will make it my mission to see that you lose more business than the $49.99 I was charged is worth.

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Mr. Kevin Croll called us on November 09, 2011 to resolve an issue: Installing MS Office. Accordingly, we assisted him to connect to our technician. Our technician began the chat session and after Mr. Croll downloaded and logged in to an applet he allowed us to have remote access control over his computer, so we could address his problem. However, while chatting with our technician, the customer stopped responding and then our technician closed the  abandoned chat session. 

On the same day Mr. Kevin Croll called us and informed that the technician himself had clicked on the submit button for payment after getting all the credit card details from him. In addition to that, he told it is not the way to take the payment without customer's permission and asked for refund
of $49.99.  

Then, we checked with our ONLY payment gateways, USAePAY and PayPal and they verified that there is no record for his transaction of $49.99. We have not received any payment from this person.  We never charged this customer and we had no access to his credit card details. 

We NEVER see that information, as our customers make a payment on USAePay or PayPal and those payment gateways then confirm to us whether a payment has been made and for how much.

On November 15, 2011 Mr. Kevin Croll called us and inquired about a refund status. We informed him that we had never received any payment from him. This person told us that he has a confirmation that $49.99 was charged. We requested Mr. Kevin Croll to send us his transaction details.

On November 16, 2011 Mr. Kevin Croll sent us an email with the transaction details of $49.99. We checked the transaction details and Its CLEARLY mentioned in the receipt that he paid for another organization Prodigy Infotech .... NOT to Omnitech Support!

Below is the mail from Mr. Kevin Croll:

----- Forwarded Message -----

From: "service@paypal.com"
To: Kevin Croll
Sent: Wednesday, November 9, 2011 7:23 PM
Subject: Your payment to Prodigy Infotech
Nov 9, 2011 16:23:52 PST
Receipt No: 2086-2531-4564-8455

Hello Kevin Croll,

You sent a payment of $49.99 USD to Prodigy Infotech. This charge will appear on your credit card statement as
payment to PAYPAL *PRODIGY.

Merchant information
Prodigy Infotech

Instructions to merchant
None provided
Description Unit price Qty Amount
Microsoft Solutions - OneTime Fix
$49.99 USD 1 $49.99 USD

Total: $49.99 USD

Receipt No: 2086-2531-4564-8455 Please keep this receipt
number for future reference. You'll need it if you contact customer service at
Prodigy Infotech or PayPal.

Use PayPal next time!
It's the safer, easier way to pay. No need to type your
information. Your personal and financial information is securely stored and
never shared with merchants when you pay.

Sign up for a PayPal account.
Questions? Visit the Help Center at: www.paypal.com/help.
Thanks for using PayPal the safer, easier way to pay
and get paid online.

Please do not reply to this email. This mailbox is not
monitored and you will not receive a response. PayPal Email ID PP1469

Then, we called him to inform him that he made a payment to a COMPLETELY DIFFERENT COMPANY (!), Prodigy Infotech not to us. However, we reached his voice mail. Later, on the same day Mr. Kevin Croll called us and then we informed him about his payment and also requested to contact Prodigy Infotech. In an addition, we took the time to give him the email id (sales@prodigyinfotech.com) of the Prodigy Infotech.

This gentleman has accidently complained about the wrong company. He meant to complain about the Prodigy Infotech Company, but inadvertently complained about OmniTech Support. We, at OmniTech Support, are in no way related or affiliated with the Prodigy Infotech Company.

From this above complaint, its understandable that he is confused, as he contacted two different companies. As always, we are here to assist people who need our Microsoft certified technicians help regarding their any software related-issues at a low and economical cost. We are
performing our duties in professional manner with pride to help our customers at any time.

NOTE: This person might have contacted the company Prodigy Infotech in first instance after random search on Google for technical assistance to resolve his MS Office issue. Then, Prodigy Infotech technician might have processed the payment of $49.99 by self and then the chat got disconnected.

On second instance, this person again tried searching for the initial company, but selected Omnitech Support. Then our technician initiated a chat session and accessed his computer. While chatting with our technician, this person stopped responding and then our technician closed the chat session.

Next he called us and asked for refund.

We ask that this misdirected complaint be quickly removed.

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