Report: #816936

Complaint Review: Omni Tech support

  • Submitted: Mon, January 02, 2012
  • Updated: Fri, January 22, 2016
  • Reported By: Nick — Niles Illinois United States of America
  • Omni Tech support

    Los Angeles, California
    United States of America

Show customers why they should trust your business over your competitors...

I just bought microsoft office 2010 and looking for tech support from Microsoft and omnitech is listed as one of the official tech support. When I asked for their help, they agreed but down the road, they said they need to check my PC and then came back with lots of issues with my pc and forcing me to buy their tech support program for $299.99/yr. I fefused to sign up but they were forcing me more. They didn't care about my original issue, I needed the support for. Finally, when I disagree to buy anything, they hung up on me and didn't help me out at all. I think this is a big rip off and microsoft should pay attention for their support people.
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This report was posted on Ripoff Report on 01/02/2012 03:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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This anonymous post is totally without merit.  This person obviously had some issue which is why he/she contacted us in the first place. However, Microsoft sites are also not directing customers to our site!

We are not part of Microsoft, so we have no sweeping obligation to provide free support for the Microsoft products he/she has purchased. Were certified to work on Microsoft products, and were a large support company, so if the customer did a Google or Yahoo search on Microsoft Support or Office 2010 support, wed come up.

We, Omnitech Support, are committed to provide excellent, reliable service at a very low cost to our valuable customers. We always post our plan charges and services on our website, which is the conduit through which all our customers pass. We clearly state, upfront, that we provide 15 minutes of free support to our customers. There would be a charge, if their issue remains unsolved after a free 15 minute support period, should the customer want us to continue. If it is solved within the 15 minute period, then its free. Our expertise allows us to solve over half of our customers issues within the free period. That is an offer that is not matched anywhere else. 

Generally our technicians handle the chat session and then examine the issue and explain the exact issue in detail to the customer. Also our technicians use to calculate and convey the amount of the time that would be required to resolve the issue. If it is possible to resolve the issue within FREE 15 minutes, then we resolve the issue happily without a charging a cent. If and only if the customer allows us to explain about our service plan, only then do we explain and suggest the customer to sign up for one of our System Uptime Assurance Plans, as it is more beneficial and economical, as it works out to be an extremely low rate per incident to the customers, as it also includes unlimited tech support.

As any solution might, in retrospect, appear to be obvious, but initially all logical troubleshooting steps should be attempted, as there can be many causes behind an issue. We also have to be certain that the steps we are taking do not impact anything else on customers system. Therefore, our technician MIGHT have run a PC Health Check up on the customers computer and which, in this case, obviously displayed some negative results. (As per this persons complaint: they said they need to check my PC and then came back with lots of issues with my pc). We said that there were lots of issues, because the free diagnosis check showed that there were issues!  We cannot manufacture these results. Then, we probably suggested to the customer that he/she sign up for one of our System Uptime Assurance Plans, as it is beneficial and works out to be an extremely low rate per incident to this person. 

Apparently, this person did not understand the process and is blaming us saying that we are of no help. Daily, we are delivering great services to our thousands of customers and they are very satisfied with our services. However, in this instance, the complainant has not revealed any details with which we can determine that this person actually contacted us as a customer.  In fact, the complaint sounds suspiciously like an engineered one from a competitor ... one who cannot match our offer ... our abilities ... and our high degree of customer support.

We always want our valuable customers to be fully delighted with the service and value they get from us. Thats why we have earned and maintained an A+ rating from the Better Business Bureau. Thats something most competitors cant come close to claiming.
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