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Report: #1323836

Complaint Review: OmniCard, llc - Internet

  • Submitted:
  • Updated:
  • Reported By: Gary — Bedford Texas USA
  • Author Confirmed What's this?
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  • OmniCard, llc Internet USA

OmniCard, llc Omnicard Blocked my card Internet

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The company I work for decided to reward us employees that made the effort to being healthy going through a series of heath assessments and work out challenges. for doing so, they reward us with visa gift cards. I finally got mine. I received one in the amount of $100 and another in the amount of $50. I decided to make purchase at Walmart for $138 using the complete amount for the $100 card and $38 from the $50 card. When The item didn't work, I returned the item back to Walmart and they said they had to reimburse me on the original card. I gave them the only card I had left, The $50 card with a remainder of $11. The transaction went through and I now had a single card with the amount of $150. Well, When I went to Target to buy a similar item the card would not work. This is when i started calling the 800 number on the back 5 days ago. It is now Monday morning at 10 am. I've made 10 phone calls between Thursday morning and this morning, each one more frustrating than the last. They told me they placed a temporary block on my card due to the "reloading" of the card on a non-reloadable card. Every representative I've spoken too agrees that I have a current balance of $150 on the card but keep referring to a "second level department" that has to make a decision and it takes two business days. I asked what decision had to be made because the money is still my money and it's confirmed that the balance is $150. They just keep telling me that a decision will be made in up to 2 business days on unblocking the card for use. I spoke with a supervisor on Friday who, after a long conversation, "expedited" the claim ticket. I just got off the phone (tenth call) with a supervisor who still will not let me talk to a representative at the "second level department" claiming they have no contact with them and it's impossible for me to speak with that department and when I had finally had it I refused to get off the phone until this matter was resolved and she gave me a WARNING that she was terminating the call if I "kept it up". After the third WARNING she hung up after telling me someone SHOULD be contacting me later today (I've heard that multiple times in the past few days from OmniCards). This is the WORST customer service I have ever experienced. I will be sharing this with our corporate HR manager in hopes that next year they will use a different company for these Visa gift cards. In the mean time I still DO NOT have access to my $150 on the card

This report was posted on Ripoff Report on 08/22/2016 08:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/omnicard-llc/internet/omnicard-llc-omnicard-blocked-my-card-internet-1323836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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