OmniTech Support liars and a scam LA, California

The BBB Is a scam they are on the business side to help treat people wrong and take advantage of them BBB Is always In favor of the business all the business does Is why saying people are lying them.  These businesses need to take responsibility for their actions.

Everybody tries to get away with doing what Is wrong.

This person previously made a BBB complaint against our
organization and BBB has closed that complaint in our favor after getting a
sufficient and wholly-justified response from us. We are a BBB Accredited
business since 07/11/2006 and we are maintaining A+ Rating in BBB. If a
business has been accredited by the BBB, it means BBB has determined that the
business meets accreditation standards
which include a commitment to make a good faith effort to resolve any consumer
complaints.  That we always do.

Each time, this particular customer contacted us hoping that Omnitech
could resolve her issue and on each and every occasion thats exactly what our
technicians did. By looking at the summary that follows, one can easily make
out that there is certainly not anything we are lying about. Moreover, it is
obvious from the complaint that she is is trying to get something for nothing.

Our customers can always request to speak with a supervisor,
even if their complaint is not a valid one.  It can be a diplomatic way of
explaining things to a customer. This customer blindly claimed that we have not
allowed her to speak to a Supervisor.  However, we have call logs where
one can find that a Supervisor has called her many times  to discuss her
concerns, but she was not contactable. Plus this comment, The are full of bull
poop and should be shut down! is not only ridiculous, it is libelous. We are
not taking away anyones hard earned money. We provide quality, affordable
technical support at the lowest possible cost. We have provided many instances
of skilled services to her and thus she simply does not merit getting a full
refund. Even though, we have refunded the amount of $100 after deducting $59.99
for (Issue resolution and set up fee-$34.99 + cancellation charges-$25).

Here, the customer is ONLY concerned about her $59.99 which we
have deducted. If so, we are ready to refund the amount and at the least we can
make her happy. However, now we are very much concerned that some of our
competitors who cannot match our pricing, our commitment to provide quality
service and our desire to make our customers happy, may be using Rip-off as a
medium to willfully mislead potential customers and distract them from getting
quality help from us. Here is the best example:

Here is the summary: For the first time, customer contacted us through chat on May 8th, 2011 with an issue: computer was affected by Virus, and signed-up with us for an annual Service Plan by paying $159.99. After giving us access to her computer, our technician controlled the customers computer remotely and found malicious viruses on it. The technician worked on the issue and resolved the issue and removed the malware and errors from the customers computer. Customer confirmed the issue resolution.

Below is the chat transcript of the issue resolution confirmation:

MS- L1- Tech 1: I have removed all the malwares and errors from your computer.
MS- L1- Tech 1: Please reboot the computer after this session.
MS- L1- Tech 1: I have installed the HELP icon for you so that you can get connected to us instantly
by clicking on the HELP icon.
Marijane Runk: Ok thank you.

On May 12th, 2011 we mailed the customer describing the service plan details.

On June 2nd, 2011 customer called and informed that her system crashed due to virus infections.
Our technician removed the viruses from the customers computer and the issue was resolved. Customer confirmed the issue resolution.

Below is the chat transcript of the issue resolution confirmation:

MS- L1- Tech 2: I have removed the entire virus from the computer. Now the computer is safe and secure.
Marijane Runk: what about that red shield on the task bar?
Marijane Runk: i really want to make sure everything is protected
MS- L1- Tech 2: Please do not worry everything is fully protected.
Marijane Runk: thats what i was told before
MS- L1- Tech 2: In case you face the same issue again please click on the help icon which I have installed on the desktop.
Marijane Runk: ok i will
Marijane Runk: thank you

Again on June 5th, 2011 customer came to one of our through chat with yet another Virus Issue. The issue was resolved and the customer also confirmed for the same.

Below is the chat transcript of the issue resolution confirmation:

Marijane Runk: are we all set?
CC- Tech 8: Yes, we are.
CC- Tech 8: I have removed thee infections.
Marijane Runk: ok thank you

On the June 6th, 2011 customer called and asked for the refund. We requested her to permit our
technician to work on the issue as we could resolve the issue. However, customer was very inexorable and disconnected the call.

Nevertheless, on the same day, we have refunded the amount of $100 after deducting $59.99 for (Issue resolution and set up fee-$34.99 + cancellation charges-$25). The transaction details of the refund initiated are given below;

Transaction Approved:

Auth Code: 242234130
Ref #: 242224107

On the same day we notified the customer about refund initiation by sending a mail.

On the very next day, we called the customer to inform about the refund status but the customer was not happy with partial refund and asked for the full refund. We have tried to convince her explaining the deduction charges and also offered her the issue resolution for free. However, customer did not agree and disconnected the call.

It is very clear here; we have not charged the customer an extra cent according to our Terms and Conditions. Service Cancellation fee ($25) is applicable here and it is clearly mentioned in our Terms and Condition page. All the customers have to go through it before signing up with us.

Below is the Refund and Service Cancellation Policy (http://www.omnitechsupport.com/cj/terms.php):

It contains the clause If the initial issue was resolved, we will deduct $34.99 for the initial issue and set up fees, there will be an early cancellation fee of $25. So the total deduction will be $59.99.

A second time, customer contacted us with the same initial issue, exactly after 3 weeks and we resolved the issue instantly. We asked the customer to get back to us if the same issue reoccurs and placed one Help Icon on her computer for her to get direct access of our technician within
seconds. The Customer, unfortunately, does not have any anti-virus programs on her computers and she keeps getting viruses from a site or sites she visits regularly. Anytime within her service plan if her computer got infected again with viruses, then she could have come back to us any time for us to make it operable. We helped her out the situation before and would happy to help again.

Indeed, we provide support 24/7 and have more than one Supervisor always in-charge on the floor. Sometimes all the Supervisors might be busy assisting other customers, so they cannot immediately come to the phone. Her main concern was to resolve the issue and that we had accomplished within
minutes.

We cannot access any of our customers computers without their prior permission and cooperation. We fixed her issue every time when she contacted us. In subsequent use of her computer, it got infected again with viruses. If this issue or any other ever reoccurred, we would have fixed it for FREE because of her service plan with us. By the way, she does not have to pay
someone to delete the Test Account on her computer. Hopefully she will install an anti-virus and firewall program, so her computer isnt constantly getting infected.

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Below was the response given by us in the BBB complaint:

This customer contacted us through chat on May 8th, 2011 with an issue: computer was affected by Virus, and signed-up with us for an annual Service Plan by paying $159.99. After giving us access to her computer, our technician controlled the customers computer remotely and found malicious viruses on it. The technician worked on the issue and resolved the issue and
removed the malware and errors from the customers computer. Customer confirmed the issue resolution.

Below is the chat transcript of the issue resolution confirmation:
MS- L1- Tech 1: I have removed all the malwares and errors from your computer.
MS- L1- Tech 1: Please reboot the computer after this session.
MS- L1- Tech 1: I have installed the HELP icon for you so that you can get connected to us instantly
by clicking on the HELP icon.
Marijane Runk: Ok thank you.

On May 12th, 2011 we mailed the customer describing the service plan details.

On June 2nd, 2011 customer called and informed that her system crashed due to virus infections.
Our technician removed the viruses from the customers computer and the issue was resolved. Customer confirmed the issue resolution.

Below is the chat transcript of the issue resolution confirmation:
MS- L1- Tech 2: I have removed the entire virus from the computer. Now the computer is safe and secure.
Marijane Runk: what about that red shield on the task bar?
Marijane Runk: i really want to make sure everything is protected
MS- L1- Tech 2: Please do not worry everything is fully protected.
Marijane Runk: thats what i was told before
MS- L1- Tech 2: In case you face the same issue again please click on the help icon which I have installed on the desktop.
Marijane Runk: ok i will
Marijane Runk: thank you

Again on June 5th, 2011 customer came to one of our through chat with yet another Virus Issue. The issue was resolved and the customer also confirmed for the same.

Below is the chat transcript of the issue resolution:
Marijane Runk: are we all set?
CC- Tech 8: Yes, we are.
CC- Tech 8: I have removed thee infections.
Marijane Runk: ok thank you

On the June 6th, 2011 customer called and asked for the refund. We requested her to permit our
technician to work on the issue as we could resolve the issue. However, customer was very inexorable and disconnected the call.

Nevertheless, on the same day, we have refunded the amount of $100 after deducting $59.99 for (Issue resolution and set up fee-$34.99 + cancellation charges-$25). The transaction
details of the refund initiated are given below;

Transaction Approved:

Auth Code: 242234130
Ref #: 242224107

On the same day we notified the customer about refund initiation by sending a mail.

On the very next day, we called the customer to inform about the refund status but the customer was not happy with partial refund and asked for the full refund. We have tried to convince her explaining the deduction charges and also offered her the issue resolution for free. However, customer did not agree and disconnected the call.

It is very clear here; we have not charged the customer an extra cent according to our Terms and Conditions. Service Cancellation fee ($25) is applicable here and it is clearly mentioned in our Terms and Condition page. All the customers have to go through it before signing up with us.

Below is the Refund and Service Cancellation Policy (http://www.omnitechsupport.com/cj/terms.php):

It contains the clause If the initial issue was resolved, we will deduct $34.99 for the initial issue and set up fees, there will be an early cancellation fee of $25. So the total deduction
will be $59.99.

A second time, customer contacted us with the same initial issue, exactly after 3 weeks and we resolved the issue instantly. We asked the customer to get back to us if the same issue reoccurs and placed one Help Icon on her computer for her to get direct access of our technician within
seconds. The Customer, unfortunately, does not have any anti-virus programs on her computers and she keeps getting viruses from a site or sites she visits regularly. Anytime within her service plan if her computer got infected again with viruses, then she could have come back to us any time for us to make it operable. We helped her out the situation before and would happy to help again,
as she is our valuable customer. However, this customer was not cooperative with us and asked for Supervisor to come over on to the phone.

We provide support 24/7 and have more than one Supervisor always in-charge on the floor. Sometimes all the Supervisors might be busy assisting other customers, so they cannot immediately come to the phone. Plus, it makes no sense for a Supervisor to step in for no reason. Her main concern was to resolve the issue and that we had accomplished within minutes. By the customers comments, she doesnt appear to fully understand the service process.

We cannot access any of our customers computers without their prior permission and cooperation. We fixed her issue every time when she contacted us. In subsequent use of her computer, it got infected again with viruses. If this issue or any other ever reoccurred, we would have fixed it for
FREE because of her service plan with us. By the way, she does not have to pay someone to delete the Test Account on her computer. We have provided many instances of skilled services to her and thus she simply does not merit getting a full refund. Hopefully she will install an anti-virus and firewall program, so her computer isnt constantly getting infected.
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