Report: #982270

Complaint Review: Omnitech Support

  • Submitted: Fri, December 14, 2012
  • Updated: Wed, January 13, 2016
  • Reported By: Itzik — Moraga California United States of America
  • Omnitech Support

    Los Angeles, California
    United States of America

Omnitech Support Tried to sell mee a repair and maintenance contract when the problem was easily solvable by reboot Los Angeles, California

*UPDATE Employee: He didnt give us a chance to fix his problem and we immediately refunded his money.

*General Comment: Good support given

Show customers why they should trust your business over your competitors...

Omnitech is a certified Microsoft service provider which is recommended by Microsoft when people call the Microsoft help line. Be very careful with them as they are a real rip off.

I called the MS help line since I had a problem with my print spooler, caused by uncontrolled power off situation. When I contacted Omnitech, their representative kept me on the phone for over an hour, and ran an analysis software that "scared" me with many issues. He proceeded to offer a very expensive repair at $180 which I negotiated down to $134.  He then proceeded to try and sell me an annual service contract even though I told him I wasn't interested.  Once I insisted to move forward with the repair he told me he needed to get an expert to deal with my problem.

I cancelled the repair, and after a simple power shut down and start up, the problem was fixed.

Bottom line was the person who answers the phone is not a computer IT expert but a sales person who is supposed to turn a minor computer problem into a service contract sale. 

DON'T USE THESE GUYS, AND WHEN YOUR ARE REFERRED TO THEM BY MICROSOFT, LET THE MS PERSON KNOW THAT OMNITECH IS A FRAUD.

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This report was posted on Ripoff Report on 12/14/2012 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/omnitech-support/los-angeles-california-/omnitech-support-tried-to-sell-mee-a-repair-and-maintenance-contract-when-the-problem-was-982270. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

He didnt give us a chance to fix his problem and we immediately refunded his money.

AUTHOR: OTS - (USA)

We do not understand what this persons problem is.  We record every keystroke of every chat session.  He was not referred to us by Microsoft and he was not forced into anything, which the chat transcripts will validate. He didnt give us a chance to fix his problem and we immediately refunded his money.

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#2 General Comment

Good support given

AUTHOR: DougO - (Canada)

Jan 1 2013 just finished with Omnitech support.  That took a couple of hours, but they did find what I could not in three days of searching and that was get a driver for the Acer Orbicam to work.  Acer either wouldn't or couldn't help, as far as they were concerned my laptop was no longer under warrenty not interested. The first person I agree was a sales person and after much terpatation I agreed to pay for service if they deliver.  I was transfered to another person after that and he/she was able to get a driver to work after two hours of searching and trying.  For that I was happy and the amount I paid was worth it as my stepson skypes his kids and really needed that camera working. My two cents worth, by the way it was for a Win764 driver for an Aspire 5100
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