Complaint Review: Stub Hub Tickets - Internet Nationwide
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Stub Hub Tickets stubhub.com Nationwide U.S.A.
- Phone: 866-7882482
- Web:
- Category: On-Line Business
Stub Hub Tickets No Customer Service, Lied about guarantees Internet
*Consumer Comment: Users spot on about Stub Hub customer service reps, their worthless guarantee and protection of sellers.
*UPDATE Employee: StubHub Follow Up
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I bought very expensive tickets to the College World Series in Omaha, NE several months ahead of time. When I bought the tickets the listing specifically said that the tickets were to be shipped the week of the game via Fed Ex overnight. Therefore I had them shipped to the hotel we were staying at in Omaha. I live 16 hours away in Texas. Well, the seller shipped them months before the game instead of the week of the game to the hotel. The hotel did not want to be responsible for them and did not want to pay to have them Fed Ex'ed to TX. I called Stub Hub for help seeing as they did not do as the listing stated. THEY WERE NO HELP!! They said it was my problem. Well, they just lost some major business.
Jaclynn
Orange, Texas
U.S.A.
This report was posted on Ripoff Report on 06/12/2009 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stub-hub-tickets/nationwide/stub-hub-tickets-no-customer-service-lied-about-guarantees-internet-461049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
Users spot on about Stub Hub customer service reps, their worthless guarantee and protection of sellers.
AUTHOR: Volmada - (U.S.A.)
SUBMITTED: Saturday, August 08, 2009
I could not agree more with the reports/comments here about Stub Hub and find it strange that there are not many more reports than presented here.
My experience with Stub Hub...
- I paid a big premium for front and center concert tickets.
- The venue changed the seating arrangement (all floor seats removed to create a standing room/pit area). This change was made before I responded to the add touting the great seats and purchased the tickets
- Multiple Stub Hub customer service reps rudely repeated their mantra about no refunds, that it was the venue's doing and that they would not contact the seller. The seller obviously knew about the change as they were a venue season ticket holder and I found out later they are notified immediatly by the venue of changes to seating - thus this was true fraud.
- I received replacement seats that were far from front row (along with a pit pass, but my wife and I had not desire to stand in a sweaty crowd for 3+ hours). Bottom line, the money I paid for the seats I ended up with was MUCH greater than the value of these seats.
- What made me almost more angry than my own predicament was the fact that even after I reported to Stub Hub that there were many more ads continuing to tout great seats near the stage at very high premiums, they did nothing to contact the sellers and make them revise their ads to reveal what the real seating, or lack there of I should say, would be. Stub Hub did nothing to prevent other buyers from getting ripped off by sellers blatantly advertising premium seats that did not exist.
- I WILL NEVER BUY TICKETS FROM STUB HUB AGAIN!
#1 UPDATE Employee
StubHub Follow Up
AUTHOR: Stubhubecc - (U.S.A.)
SUBMITTED: Thursday, July 30, 2009
Dear Jaclynn,
I'm reaching out to you from Executive Customer Care (ECC) here at StubHub. We monitor blogs and consumer reviews and found your comments. We'd really like to talk with you and would sincerely appreciate your response as we recognize that you may be disappointed in our services. We'd like to understand what we could have done differently as to have better met your needs or expectations. Your time and feedback is certainly valued.
We are fans just like you and we started StubHub to provide a marketplace for all fans to buy and sell tickets. We genuinely want our customers to have a great experience when using our site and services but we recognize we're not perfect. We can't get better without your feedback and help. If you'd like to discuss your StubHub experience, you are welcome to send us an email at jnorberg@stubhub.com. Thank you!
Advertisers above have met our
strict standards for business conduct.
