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Report: #267786

Complaint Review: Bidz.com - Culver City California

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  • Reported By: los angeles California
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  • Bidz.com 3562 Eastham Dr Culver City, California U.S.A.

Bidz.com The truth of Bidz.com and things you should know Ripoff Culver City California

*UPDATE Employee: Thank you

*Consumer Comment: Lynn last responce

*UPDATE EX-employee responds: Thank you

*Consumer Comment: respond to lynn

*Consumer Comment: respond to lynn

*Consumer Comment: respond to lynn

*Consumer Comment: respond to lynn

*UPDATE Employee: Thank you

*Consumer Comment: STILL WAITING LYNN

*Consumer Comment: and the rest

*Consumer Comment: SAME PERSON PROVE IT MAYRA OR LYNN

*UPDATE Employee: Thankx

*UPDATE Employee: Thankx

*UPDATE Employee: Thankx

*UPDATE Employee: Thankx

*Consumer Comment: Buyer Beware? Always, always, always!

*Consumer Comment: Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

*Consumer Comment: Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

*Consumer Comment: Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

*Consumer Comment: Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

*Consumer Comment: Thanx you Lynne

*UPDATE Employee: Thanx you

*UPDATE Employee: Thanx you

*Consumer Comment: Mayra loves her job

*UPDATE Employee: THE TRUTH FROM BIDZ

*UPDATE Employee: THE TRUTH FROM BIDZ

*UPDATE Employee: THE TRUTH FROM BIDZ

*UPDATE Employee: THE TRUTH FROM BIDZ

*Author of original report: The truth of Bidz.com and things you should know

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bidz does not have open auctions. there product and price is protected so the jewelry does not sell below their cost. sometimes they do but the company has dummy accounts that places autobids to protect the price. bidz can be very untruthful. If something does sell for a price that is far below cost, they will not sell you the product and refund your money. With some type of excuse of product is damaged or inventory error stock not available.

Don't be fooled with the compare price, that number is fraud. not even close to what an true value to the product can be, they are honest when it comes to retail value when listed on some high end items. Dont be fooled with their return policy, its a joke and so is the man that calls himself the "return manager (which i didnt believe to be true)" If you know your return was wrongfully processed and refunded back to you in unfairness, call your credit card company for Chargeback. Your credit card company will protect you. The company is not all bad and you can get great products from them, as long as you follow their hidden guidelines

Thetruth
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 08/15/2007 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bidzcom/culver-city-california-90232/bidzcom-the-truth-of-bidzcom-and-things-you-should-know-ripoff-culver-city-california-267786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
29Consumer
0Employee/Owner

#29 UPDATE Employee

Thank you

AUTHOR: Lynne - (U.S.A.)

POSTED: Tuesday, September 18, 2007

Thank you sir

Unfortunately, you telling what I am capable is very funny to me and I hope you have a good day. It's kind of hard to make a point when you have people that go to a site everyday to influence others in regards to their experience

As I have informed people before, please read our HELP DESK in regards to charge back disputes and be informed that if you do not choose to use BIDZ.com I would suggest a chargeback. If you do choose to use BIDZ.com do not dispute a charge this will automatically suspend your account. As some of our lovely customers in the past, have disputed charges and received items this = NO MERCHANDISE AND WE REFUNDED FUNDS

SO thank you once again for your response in regards to our company which is growing on a daily basis, sorry for your experience with BIDZ.com

Also thank you for being capable of keeping BIDZ.com name going, it really draws a lot of attention to our company...

PLEASE BE ADVISED THE BEST BET IS TO CALL BIDZ.COM ON YOUR OWN, ALSO WE DO HANDLES RETURNS ON A CASE BY CASE SCENARIO AND WE DO HAVE A TIMEFRAME TO REFUND CUSTOMERS THAT DOES NOT ALWAYS MEET THE SATISFACTION OF SOME CUSTOMERS

800-444-8124 HOPE TO HEAR FROM SOON

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#28 Consumer Comment

Lynn last responce

AUTHOR: Roger L - (U.S.A.)

POSTED: Friday, September 14, 2007

Lynn it is apparent you are not capable of responding correctly and directly to the situation at hand. You keep going off base with the same punch line response. For that reason all I have to say to the fellow consumer out there, is to beware with this company and I highly suggest spending the extra money for safer and quality jewelry that will last a life time. If you decide to take a chance with Bidz, I do wish you the best of luck, but I also highly recommend using a major credit card.

If you are caught in a bad situation and/or your item you purchased comes as not what it should be, or damages without fault to you, you always have the option of contacting your credit card company for a charge back. The credit card company will always protect you and get your money back and fine bidz. I suggest that be your first options after issuing yourself a Bidz RMA # and returning the product back to the company. The high stress of getting your money back is not worth the time or your health. Return product and call your Visa, MC, AMEX or etc.

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#27 UPDATE EX-employee responds

Thank you

AUTHOR: Lynne - (U.S.A.)

POSTED: Friday, September 14, 2007

Thank you,

I really do not wish to come across rude, but I am learning on a daily basis that it's very hard to satisfy customers and allow a company to be exactly that a company....


We are at the point now that some customers have been refunded and we have reached compromises and now I am starting to see that customers are demanding refunds!

Were does that leave our company's Policy's?

Somehow, hopefully we all will be able to come to an understanding....


ALSO IF YOU KNOW OF FAKE BIDDING, CALL ME 800-444-8124, I DONT AGREE WITH PEOPLE GETTING OVER ON PEOPLE LET ME KNOW I AM EXTENSION 407


I AM NOT HERE TO GET OVER ON ANYONE AND I AM NOT THAT SIMPLE THAT I AM NOT WILLING TO LISTEN TO A CUSTOMER, I JUST KNOW WHEN I HAVE WITNESSED FRIVILOUS BIDDING , WE FOUND ON ONE OCCASION IT WAS THE CUSTOMER HIMSELF...

The customer made up a bogus account, and purposely hiked auctions!!!
THIS CUSTOMER IS NO LONGER A CUSTOMER OF BIDZ, ONCE WE FOUND OUT, WE DEACTIVATED BOTH ACCOUNTS

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#26 Consumer Comment

respond to lynn

AUTHOR: Roger L - (U.S.A.)

POSTED: Wednesday, September 12, 2007

I do not deny the fact you may have many jokers out there that have fun and corrupt auctions on your site. But keep in mind I have been told by one current and couple past employee's the company has hundreds of fake accounts set up with autobids to protect there product. I was told hundreds and hundreds on daily basis to cover the massive volume of auctions your website produces.

In a way I guess from a business stand point I can understand, for a company to stay in business they cant be losing too much money, especially since they decided to be public and all profit and losses are public records. Yet you have still not proved the company is honest and does not have any dummy account. I only bring that up because you were the one that insisted you can vouch for the company with evidence.

I and other consumers most likely can look past that, if the jewelry we receive, are as described, stay in one piece without stones falling out on the 16th day, and refund the correct amount when a refund is issued without having the customer go threw the hardship. Once you pay for your product and receive it and something happens to it, you people will not take responsibility for it. You give the same excuses of "past 15 days," past our return policy, or "our description is correct." That is what makes your company a nightmare to deal with and mostly trust for further business or recommendation.

Your complete staff needs to learn how to communicate with customers and not pursue to argue with them and promote or hire a supervisor that can step it up one more level. I was told how this Mayra lady is, is it true she was promoted basically by default, because the company had no one else. And most importantly teach this Muziso not to say I'm finished with this conversation, goodbye and hang up on people.

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#25 Consumer Comment

respond to lynn

AUTHOR: Roger L - (U.S.A.)

POSTED: Wednesday, September 12, 2007

I do not deny the fact you may have many jokers out there that have fun and corrupt auctions on your site. But keep in mind I have been told by one current and couple past employee's the company has hundreds of fake accounts set up with autobids to protect there product. I was told hundreds and hundreds on daily basis to cover the massive volume of auctions your website produces.

In a way I guess from a business stand point I can understand, for a company to stay in business they cant be losing too much money, especially since they decided to be public and all profit and losses are public records. Yet you have still not proved the company is honest and does not have any dummy account. I only bring that up because you were the one that insisted you can vouch for the company with evidence.

I and other consumers most likely can look past that, if the jewelry we receive, are as described, stay in one piece without stones falling out on the 16th day, and refund the correct amount when a refund is issued without having the customer go threw the hardship. Once you pay for your product and receive it and something happens to it, you people will not take responsibility for it. You give the same excuses of "past 15 days," past our return policy, or "our description is correct." That is what makes your company a nightmare to deal with and mostly trust for further business or recommendation.

Your complete staff needs to learn how to communicate with customers and not pursue to argue with them and promote or hire a supervisor that can step it up one more level. I was told how this Mayra lady is, is it true she was promoted basically by default, because the company had no one else. And most importantly teach this Muziso not to say I'm finished with this conversation, goodbye and hang up on people.

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#24 Consumer Comment

respond to lynn

AUTHOR: Roger L - (U.S.A.)

POSTED: Wednesday, September 12, 2007

I do not deny the fact you may have many jokers out there that have fun and corrupt auctions on your site. But keep in mind I have been told by one current and couple past employee's the company has hundreds of fake accounts set up with autobids to protect there product. I was told hundreds and hundreds on daily basis to cover the massive volume of auctions your website produces.

In a way I guess from a business stand point I can understand, for a company to stay in business they cant be losing too much money, especially since they decided to be public and all profit and losses are public records. Yet you have still not proved the company is honest and does not have any dummy account. I only bring that up because you were the one that insisted you can vouch for the company with evidence.

I and other consumers most likely can look past that, if the jewelry we receive, are as described, stay in one piece without stones falling out on the 16th day, and refund the correct amount when a refund is issued without having the customer go threw the hardship. Once you pay for your product and receive it and something happens to it, you people will not take responsibility for it. You give the same excuses of "past 15 days," past our return policy, or "our description is correct." That is what makes your company a nightmare to deal with and mostly trust for further business or recommendation.

Your complete staff needs to learn how to communicate with customers and not pursue to argue with them and promote or hire a supervisor that can step it up one more level. I was told how this Mayra lady is, is it true she was promoted basically by default, because the company had no one else. And most importantly teach this Muziso not to say I'm finished with this conversation, goodbye and hang up on people.

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#23 Consumer Comment

respond to lynn

AUTHOR: Roger L - (U.S.A.)

POSTED: Wednesday, September 12, 2007

I do not deny the fact you may have many jokers out there that have fun and corrupt auctions on your site. But keep in mind I have been told by one current and couple past employee's the company has hundreds of fake accounts set up with autobids to protect there product. I was told hundreds and hundreds on daily basis to cover the massive volume of auctions your website produces.

In a way I guess from a business stand point I can understand, for a company to stay in business they cant be losing too much money, especially since they decided to be public and all profit and losses are public records. Yet you have still not proved the company is honest and does not have any dummy account. I only bring that up because you were the one that insisted you can vouch for the company with evidence.

I and other consumers most likely can look past that, if the jewelry we receive, are as described, stay in one piece without stones falling out on the 16th day, and refund the correct amount when a refund is issued without having the customer go threw the hardship. Once you pay for your product and receive it and something happens to it, you people will not take responsibility for it. You give the same excuses of "past 15 days," past our return policy, or "our description is correct." That is what makes your company a nightmare to deal with and mostly trust for further business or recommendation.

Your complete staff needs to learn how to communicate with customers and not pursue to argue with them and promote or hire a supervisor that can step it up one more level. I was told how this Mayra lady is, is it true she was promoted basically by default, because the company had no one else. And most importantly teach this Muziso not to say I'm finished with this conversation, goodbye and hang up on people.

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#22 UPDATE Employee

Thank you

AUTHOR: Lynne - (U.S.A.)

POSTED: Wednesday, September 12, 2007

We do not have dummy accounts. But people believe what they would like to believe. Mayra is my supervisor and I am Lynne....

We look down on frivolous bidding, for instance there are some CUSTOMERS who will jack the price of an auction, say for instance the auction is reading at 50.00 we do have customers with bogus accounts who will then raise the auction to say 300.00, when our customers make us aware of this the bidder who placed the bogus bid=THAT ACCOUNT IS DEACTIVATED, immediately. The auction is then cleared as it is now no longer fair to give this item to any of our customers, we will then place this item back up for auction as this is fair to all our users who were placing bids on this particular item.


I would love to visit your show, however ....Customers experiences with BIDZ.com may have not been the best , but I refuse to be berated.....You guys have insulted my family my esteem and everything in between I would be an idiot to go on a show with people who don't have respect...


Thanks but no thanks, have you guys even took into consideration that BIDZ.com is trying at least, to come to some sort of conclusion...I rather have a company respond then to not acknowledge the degrading complaints that some users wish to take out on me ....

THE ONLY WAY ILL VISIT YOUR SHOW , IF YOU AND YOUR FRIENDS SHOW RESPECT , I COULD EASILY BERATE ADULTS ALSO WHO REFUSE TO GO OVER A HELP DESK THAT THEY CHOOSE TO USE...BUT I DONT

I do try to be respectfull....Maybe that way I can proove that Im Lynne not Mayra , I am also not intrested in arguing with customers who mark my words...

GIVE THERE SIDE OF THE STORY TO THE RIPOFF REPORT , WELL GUESS WHAT THERE ARE 2 SIDES TO EVRY STORY, AND LIKE IVE SAID IN THE PAST AT LEAST ON THE BBB SITE WHEN I HANDLE COMPLAINTS THESE USERS ARE LISTING INVOICE NUMBERS , REAL NAMES THINGS OF THAT NATURE , SO WE CAN LOOK DIRECTLY INTO THEIR ACCOUNT AND HOPEFULLY COME UP WITH SOLUTION


Unfortunately here at Rip Off Report, customers will use bogus names because more than likely there are things that they refuse to mention....

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#21 Consumer Comment

STILL WAITING LYNN

AUTHOR: Roger L - (U.S.A.)

POSTED: Tuesday, September 11, 2007

LYNN im still waiting for your proff that you said you can provide. I am also a local college and talk radio show MC and would love for you to come on our show. I already have a list of your customer's that would love to make their statment on live radio. In all fairness the company should be able to respond to each call.

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#20 Consumer Comment

and the rest

AUTHOR: Roger L - (U.S.A.)

POSTED: Thursday, September 06, 2007

and that is just speaking of the auction part of the company. That will not be changed for the most part unless the company goes threw a serious 3rd party audit. The rest of being one of the worst customer service and returns experience I have very dealt with, and I basically buy everything but food online.

You keep throwing out HELP DESK like that solves BIDZ unfairness or horrible service. Throwing out read the HELP DESK on website doesn't change the fact your company tends to be VERY SHADY. And if you name is LYNN who is Mayra. I believed I spoke with this lady, before I was finally able to talk to the young child you call returns manager.

I remember Mayra, she sounded like a horrible script that was being read back and fourth, she couldn't pronounce words properly and stuttered a lot. I rather had my phone call transferred to some over sea's rep in India. Maybe they would be easier to understand. I'm usually not one to make fun of people for having bad grammar because I don't have the best one myself, but it was the most cringing conversation ever. I've heard 3rd graders have better speaking abilities. I do apologize for the personal attack but I just remembered how furious I was after talking to Mayra.

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#19 Consumer Comment

SAME PERSON PROVE IT MAYRA OR LYNN

AUTHOR: Roger L - (U.S.A.)

POSTED: Thursday, September 06, 2007

you say you can prove the company does not have dummy accounts. PROVE IT!
I have inside source that has confirmed and told me there are dummy accounts that protect the prices. Like i said, some do go as low as $1 but thats like 5% of your auctions. You have a department in Lithuania that works with your "auction" department. It is in the companies intrest to make a profit, that is why you have dummy accounts to protect your product.

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#18 UPDATE Employee

Thankx

AUTHOR: Lynne - (U.S.A.)

POSTED: Monday, August 20, 2007

Thank you for your time and comments. I wish all of you great luck and as I have stated in the past I hope that you all find a company that suits your needs and does not rip you off

Good Luck

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#17 UPDATE Employee

Thankx

AUTHOR: Lynne - (U.S.A.)

POSTED: Monday, August 20, 2007

Thank you for your time and comments. I wish all of you great luck and as I have stated in the past I hope that you all find a company that suits your needs and does not rip you off

Good Luck

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#16 UPDATE Employee

Thankx

AUTHOR: Lynne - (U.S.A.)

POSTED: Monday, August 20, 2007

Thank you for your time and comments. I wish all of you great luck and as I have stated in the past I hope that you all find a company that suits your needs and does not rip you off

Good Luck

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#15 UPDATE Employee

Thankx

AUTHOR: Lynne - (U.S.A.)

POSTED: Monday, August 20, 2007

Thank you for your time and comments. I wish all of you great luck and as I have stated in the past I hope that you all find a company that suits your needs and does not rip you off

Good Luck

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#14 Consumer Comment

Buyer Beware? Always, always, always!

AUTHOR: D - (U.S.A.)

POSTED: Saturday, August 18, 2007

People, for the love of "Insert Your Higher Power Here", wake up! Have you ever heard any of the following?

1. "There are no free lunches."
2. "If it seems too good to be true... then it is."
3. "Read the fine print... before signing anything."
4. "Buyer beware."

Of course you have. Well, I am constantly amazed by the numbers of people, who look for a "steal of a deal". Then when they think they found one, like Bidz.com, where items are constantly being sold for pennies on the dollar. They jump right in with both feet, without ever testing the water... first. They start buying (bidding on) items, without any research, or checking, on the "details" of what they are spending their money on. Then, when it is too late, they find out they were "tricked, duped, deceived, fooled, treated unfairly, etc., etc. Now they get angry and start crying FOUL! Only to find out there is nothing illegal, or criminal, about what happened to them. Yet they still want to be angry with those who took their money. Regardless of the fact, they were originally looking for a "steal of a deal"... something for nearly nothing, themselves.

So who really is the fool here? People, please wake up and read, research, ask questions, before you buy.

Now with that said. I submit that I think what bidz.com (and others like them) does, borders on deceptive and is un-cool at best. I say deceptive, but not in a criminal sense, but in knowing the nature of the human sheep, they set up a system to lure them in and fleece them. All very legal, mind you, but bordering on, even crossing over, the edge of being poor business practices.

In fairness to Bidz.com, they are only one of hundreds of thousands (?) of businesses that use this same strategy... "Business Plan". Face it, what is Capitalism after all? It is trying to make as much money as you can through the free enterprise system... more or less. If you were in business to make money, then why would you not try to make as much as you possibly can. Some just choose ways to do it, that hurt people... regardless of whose fault it is.

You can see how quickly the quagmire develops when you start to discuss capitalism, ethics, business practices, and the morality of it all. Thus, I will close the lid on that whole mess right now. I believe you have seen the picture I am trying to bring to light.
At the end of the day, when dealing with any business, "You pay your money and take your chances". Nevertheless, if you do it without taking time to first do your "homework", and really dig in to what you are getting ready to spend your money on... then you only have yourself to blame if you end up burned. Obviously, this does not include outright criminal and overt "white collar crime" type situations. There are plenty of those out there as well, which is why we have laws... and great resources to turn to, like "Ripoff Report". Thank goodness for them.)

Good luck in the future... and remember, "Luck favors the prepared mind."

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#13 Consumer Comment

Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

AUTHOR: B - (U.S.A.)

POSTED: Friday, August 17, 2007

everyone should take a real close look at the Better Business Reports on this company.

not a big surprise that they are currently rated F

yeah you saw that right......a big Fat F is what the company is rated

respond to that will you........not all those people can be wrong.


I am still will pursue this company in court since they kept even more than the 15% restocking fee.....100% refund means nothing neither does satifaction guarenteed.......blah

keep telling everyone how " great this sight is"

I am passing on all my files to the local tv stations so they can do a story on them and pass the word along on the internet


thanks for sharing my lack of respect for this company

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#12 Consumer Comment

Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

AUTHOR: B - (U.S.A.)

POSTED: Friday, August 17, 2007

everyone should take a real close look at the Better Business Reports on this company.

not a big surprise that they are currently rated F

yeah you saw that right......a big Fat F is what the company is rated

respond to that will you........not all those people can be wrong.


I am still will pursue this company in court since they kept even more than the 15% restocking fee.....100% refund means nothing neither does satifaction guarenteed.......blah

keep telling everyone how " great this sight is"

I am passing on all my files to the local tv stations so they can do a story on them and pass the word along on the internet


thanks for sharing my lack of respect for this company

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#11 Consumer Comment

Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

AUTHOR: B - (U.S.A.)

POSTED: Friday, August 17, 2007

everyone should take a real close look at the Better Business Reports on this company.

not a big surprise that they are currently rated F

yeah you saw that right......a big Fat F is what the company is rated

respond to that will you........not all those people can be wrong.


I am still will pursue this company in court since they kept even more than the 15% restocking fee.....100% refund means nothing neither does satifaction guarenteed.......blah

keep telling everyone how " great this sight is"

I am passing on all my files to the local tv stations so they can do a story on them and pass the word along on the internet


thanks for sharing my lack of respect for this company

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#10 Consumer Comment

Still feeling ripped off by these people and just happy others get to see the response on here was more than I ever got from them

AUTHOR: B - (U.S.A.)

POSTED: Friday, August 17, 2007

everyone should take a real close look at the Better Business Reports on this company.

not a big surprise that they are currently rated F

yeah you saw that right......a big Fat F is what the company is rated

respond to that will you........not all those people can be wrong.


I am still will pursue this company in court since they kept even more than the 15% restocking fee.....100% refund means nothing neither does satifaction guarenteed.......blah

keep telling everyone how " great this sight is"

I am passing on all my files to the local tv stations so they can do a story on them and pass the word along on the internet


thanks for sharing my lack of respect for this company

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#9 Consumer Comment

Thanx you Lynne

AUTHOR: Aafes - (U.S.A.)

POSTED: Friday, August 17, 2007

Thank you. You have, properly, put me in my place. (Please note the sarcasm here.)

I am pleased you are satisfied with your career choice. I think, in the future, you will find your opinion of your current position may change.

The company you work for, is well on its way, to experiencing legal difficulties. While still a private company, the misleading advertising, product descriptions and deceptive practices were of little consequence. However, once the company elected to go public, it became subjected to closer scrutiny, with greater potential consequences for its actions while dealing with customers. As of that moment, ALL the companies books were open for audit or investigation.

It is only a matter of time before the exponentially growing number of complaints reaches the ears of a State Attorney General. Once this occurs, and the company practices are investigated, you may not find the work environment nearly as pleasant.

A quote for you from a very perceptive man:

"You can fool some of the people all of the time, and all of the people some of the time, but you can not fool all of the people all of the time." - Abraham Lincoln

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#8 UPDATE Employee

Thanx you

AUTHOR: Mayra - (U.S.A.)

POSTED: Friday, August 17, 2007

Thank you for your input and sly remarks...


It is your choice as the PAWN SHOP OWNER did not force you to use BIDZ.com you out of your own judgment decided to use a site and not follow up until something did not meet your criteria, most people do research a company before using the company.

Most people also understand that "HELP would indicate "HELP" rather technical or customer care. I personally would go straight to a button that states HELP as I would need to verify what is located under HELP.

I hope in the future you are able to go through thorough investigations of a company prior to making a purchase

Good Luck to you and if reference to being a Pawn Shop Owner, I personally don't judge people on what businesses that they decide to pursue. I do however admire anyone that has the capabilities to start there own company or own their own business as this is not easy to do and there will always be unsatisfied and satisfied customers.

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#7 UPDATE Employee

Thanx you

AUTHOR: Mayra - (U.S.A.)

POSTED: Friday, August 17, 2007

Thank you for your response.

Your opinions are your opinions, also My name is Lynne and I do love my job.

Sorry for any inconvenience that you have received and I wish you the best with other company's.

We never force ourselves on customers and it is your god given right to choose to use BIDZ.com. Hope you have a better experience in the near future and thank you for using BIDZ.com even though we do not suit your needs.

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#6 Consumer Comment

Mayra loves her job

AUTHOR: Aafes - (U.S.A.)

POSTED: Thursday, August 16, 2007

yet, I agree with the Original Poster - the terms are "hidden". People simply do not click on Question Mark Icons annotated as "Help" not "HELP DESK" as Mayra keeps stating unless they are having technical problems on a website. Your terms and conditions need a separate icon or should be part of the checkout process.


"You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy"

This is a ludicrous statement. I have worked in jewelry sales for several years and it is simply NOT POSSIBLE for a jeweler, gemologist or appraiser to evaluate merchandise from a photograph.

I find it interesting that from one of your other posts you state how great your website is and that you continue to grow, however one of your recent SEC filings indicates the following:

Number of new buyers 3 month period ending June 30, 2006 -53,637
Number of new buyers 3 month period ending June 30, 2007 - 57,520
Decrease -6.8 %

This is not growing Mayra, this is shrinking.

I also found it ironic in your SEC filings you note that your CEO and founder's business history is as follows:

From 1988 to 1997 Mr. Zinberg was the Chief Executive Officer of Asset Lenders of America our predecessor and formerly known as Union Pawn, a collateral lending and bail bond company.

Just what people like to see - we all go to buy quality jewelry from a pawn shop owner.

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#5 UPDATE Employee

THE TRUTH FROM BIDZ

AUTHOR: Mayra - (U.S.A.)

POSTED: Thursday, August 16, 2007

Thank you for your comments in regards to our Company..

Hidden Guidelines would be an acceptable statement, if the information was not available for customers to read over via our HELP DESK.

We do have open auctions, we do not protect our prices due to the fact that our auctions all start at 1.00$.

Please keep in mind that the definition of an Auction.


Auction Pronunciation Key - Show Spelled Pronunciation [awk-shuhn] Pronunciation Key - Show IPA Pronunciation
noun 1. Also called public sale. a publicly held sale at which property or goods are sold to the highest bidder.
2. Cards. a. auction bridge.
b. (in bridge or certain other games) the competitive bidding to fix a contract that a player or players undertake to fulfill.

verb (used with object) 3. To sell by auction (often fol. by off): He auctioned off his furniture.


-------------

[Origin: 158595;

Auctions are very competitive, whenever you as the customer have won on auction from BIDZ.com, it is really important to know that someone was right behind you wanted the very item that has been awarded to you. With that said, I can verify that BIDZ.com does not have dummy accounts that place auto bids to protect our prices. There is no need to try get over on customers, no need we have the business that we have because auctions start at 1.00.


Compare Price -via BIDZ.com HELP DESK under Compare Price Located on the left side of the screen under Product Knowledge, First Template under Product knowledge states.

The COMPARE PRICE is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price IN NO WAY REFLECTS AN APPRAISED VALUE, WORTH, OR SUGGESTED RETAIL PRICE..

You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy

The RETAIL PRICE is the nationally advertised suggested retail price from the manufacturer.

I am sorry if you did not understand what was listed on our help desk, as you stated in your complaint "Don't be fooled by the compare price"

The above listed information was available under are HELP DESK, thus confirming that we here at BIDZ.com are not here to mislead customers, or to take of advantage of customers that we need so much and more than needing the customer we appreciate the customer more than I think you know.

I hope that all your questions were answered and that you have a better understanding of BIDz.com


In regards to our returns Manager, I highly suggest that you let customers experience BIDz.com on there own. Hopefully there experience will be good, in regards to the calling your CREDIT CARD COMPANY for a chargeback.


I would not suggest a customer beginning a chargeback dispute unless it is completely necessary, don't dispute a chargeback due to thinking that your return was wrongfully refunded. Any chargeback disputes result in the automatic deactivation of a customer bidding rights.

This is also listed on our HELP DESK, we reserve the right to do this due to the fact that some customers in the past have disputed a chargeback and have received the products and have not returned the items, when this occurs BIdz.com suffers losses. In order to prevent this we will deactivate the customers account. After the dispute is settled the customers bidding privileges can be reinstated but this will only be done once BIDZ and the financial institute in question have made an agreement

I hope that if you choose to use BIDZ.com in the future that it will be a more pleasant experience.

Respond to this report!
What's this?

#4 UPDATE Employee

THE TRUTH FROM BIDZ

AUTHOR: Mayra - (U.S.A.)

POSTED: Thursday, August 16, 2007

Thank you for your comments in regards to our Company..

Hidden Guidelines would be an acceptable statement, if the information was not available for customers to read over via our HELP DESK.

We do have open auctions, we do not protect our prices due to the fact that our auctions all start at 1.00$.

Please keep in mind that the definition of an Auction.


Auction Pronunciation Key - Show Spelled Pronunciation [awk-shuhn] Pronunciation Key - Show IPA Pronunciation
noun 1. Also called public sale. a publicly held sale at which property or goods are sold to the highest bidder.
2. Cards. a. auction bridge.
b. (in bridge or certain other games) the competitive bidding to fix a contract that a player or players undertake to fulfill.

verb (used with object) 3. To sell by auction (often fol. by off): He auctioned off his furniture.


-------------

[Origin: 158595;

Auctions are very competitive, whenever you as the customer have won on auction from BIDZ.com, it is really important to know that someone was right behind you wanted the very item that has been awarded to you. With that said, I can verify that BIDZ.com does not have dummy accounts that place auto bids to protect our prices. There is no need to try get over on customers, no need we have the business that we have because auctions start at 1.00.


Compare Price -via BIDZ.com HELP DESK under Compare Price Located on the left side of the screen under Product Knowledge, First Template under Product knowledge states.

The COMPARE PRICE is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price IN NO WAY REFLECTS AN APPRAISED VALUE, WORTH, OR SUGGESTED RETAIL PRICE..

You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy

The RETAIL PRICE is the nationally advertised suggested retail price from the manufacturer.

I am sorry if you did not understand what was listed on our help desk, as you stated in your complaint "Don't be fooled by the compare price"

The above listed information was available under are HELP DESK, thus confirming that we here at BIDZ.com are not here to mislead customers, or to take of advantage of customers that we need so much and more than needing the customer we appreciate the customer more than I think you know.

I hope that all your questions were answered and that you have a better understanding of BIDz.com


In regards to our returns Manager, I highly suggest that you let customers experience BIDz.com on there own. Hopefully there experience will be good, in regards to the calling your CREDIT CARD COMPANY for a chargeback.


I would not suggest a customer beginning a chargeback dispute unless it is completely necessary, don't dispute a chargeback due to thinking that your return was wrongfully refunded. Any chargeback disputes result in the automatic deactivation of a customer bidding rights.

This is also listed on our HELP DESK, we reserve the right to do this due to the fact that some customers in the past have disputed a chargeback and have received the products and have not returned the items, when this occurs BIdz.com suffers losses. In order to prevent this we will deactivate the customers account. After the dispute is settled the customers bidding privileges can be reinstated but this will only be done once BIDZ and the financial institute in question have made an agreement

I hope that if you choose to use BIDZ.com in the future that it will be a more pleasant experience.

Respond to this report!
What's this?

#3 UPDATE Employee

THE TRUTH FROM BIDZ

AUTHOR: Mayra - (U.S.A.)

POSTED: Thursday, August 16, 2007

Thank you for your comments in regards to our Company..

Hidden Guidelines would be an acceptable statement, if the information was not available for customers to read over via our HELP DESK.

We do have open auctions, we do not protect our prices due to the fact that our auctions all start at 1.00$.

Please keep in mind that the definition of an Auction.


Auction Pronunciation Key - Show Spelled Pronunciation [awk-shuhn] Pronunciation Key - Show IPA Pronunciation
noun 1. Also called public sale. a publicly held sale at which property or goods are sold to the highest bidder.
2. Cards. a. auction bridge.
b. (in bridge or certain other games) the competitive bidding to fix a contract that a player or players undertake to fulfill.

verb (used with object) 3. To sell by auction (often fol. by off): He auctioned off his furniture.


-------------

[Origin: 158595;

Auctions are very competitive, whenever you as the customer have won on auction from BIDZ.com, it is really important to know that someone was right behind you wanted the very item that has been awarded to you. With that said, I can verify that BIDZ.com does not have dummy accounts that place auto bids to protect our prices. There is no need to try get over on customers, no need we have the business that we have because auctions start at 1.00.


Compare Price -via BIDZ.com HELP DESK under Compare Price Located on the left side of the screen under Product Knowledge, First Template under Product knowledge states.

The COMPARE PRICE is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price IN NO WAY REFLECTS AN APPRAISED VALUE, WORTH, OR SUGGESTED RETAIL PRICE..

You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy

The RETAIL PRICE is the nationally advertised suggested retail price from the manufacturer.

I am sorry if you did not understand what was listed on our help desk, as you stated in your complaint "Don't be fooled by the compare price"

The above listed information was available under are HELP DESK, thus confirming that we here at BIDZ.com are not here to mislead customers, or to take of advantage of customers that we need so much and more than needing the customer we appreciate the customer more than I think you know.

I hope that all your questions were answered and that you have a better understanding of BIDz.com


In regards to our returns Manager, I highly suggest that you let customers experience BIDz.com on there own. Hopefully there experience will be good, in regards to the calling your CREDIT CARD COMPANY for a chargeback.


I would not suggest a customer beginning a chargeback dispute unless it is completely necessary, don't dispute a chargeback due to thinking that your return was wrongfully refunded. Any chargeback disputes result in the automatic deactivation of a customer bidding rights.

This is also listed on our HELP DESK, we reserve the right to do this due to the fact that some customers in the past have disputed a chargeback and have received the products and have not returned the items, when this occurs BIdz.com suffers losses. In order to prevent this we will deactivate the customers account. After the dispute is settled the customers bidding privileges can be reinstated but this will only be done once BIDZ and the financial institute in question have made an agreement

I hope that if you choose to use BIDZ.com in the future that it will be a more pleasant experience.

Respond to this report!
What's this?

#2 UPDATE Employee

THE TRUTH FROM BIDZ

AUTHOR: Mayra - (U.S.A.)

POSTED: Thursday, August 16, 2007

Thank you for your comments in regards to our Company..

Hidden Guidelines would be an acceptable statement, if the information was not available for customers to read over via our HELP DESK.

We do have open auctions, we do not protect our prices due to the fact that our auctions all start at 1.00$.

Please keep in mind that the definition of an Auction.


Auction Pronunciation Key - Show Spelled Pronunciation [awk-shuhn] Pronunciation Key - Show IPA Pronunciation
noun 1. Also called public sale. a publicly held sale at which property or goods are sold to the highest bidder.
2. Cards. a. auction bridge.
b. (in bridge or certain other games) the competitive bidding to fix a contract that a player or players undertake to fulfill.

verb (used with object) 3. To sell by auction (often fol. by off): He auctioned off his furniture.


-------------

[Origin: 158595;

Auctions are very competitive, whenever you as the customer have won on auction from BIDZ.com, it is really important to know that someone was right behind you wanted the very item that has been awarded to you. With that said, I can verify that BIDZ.com does not have dummy accounts that place auto bids to protect our prices. There is no need to try get over on customers, no need we have the business that we have because auctions start at 1.00.


Compare Price -via BIDZ.com HELP DESK under Compare Price Located on the left side of the screen under Product Knowledge, First Template under Product knowledge states.

The COMPARE PRICE is the maximum price other jewelers advertise online, for similar or the same jewelry item. This price IN NO WAY REFLECTS AN APPRAISED VALUE, WORTH, OR SUGGESTED RETAIL PRICE..

You should always make sure to have all the information provided in the description page of the auction evaluated with your local appraiser/jeweler before you bid or buy

The RETAIL PRICE is the nationally advertised suggested retail price from the manufacturer.

I am sorry if you did not understand what was listed on our help desk, as you stated in your complaint "Don't be fooled by the compare price"

The above listed information was available under are HELP DESK, thus confirming that we here at BIDZ.com are not here to mislead customers, or to take of advantage of customers that we need so much and more than needing the customer we appreciate the customer more than I think you know.

I hope that all your questions were answered and that you have a better understanding of BIDz.com


In regards to our returns Manager, I highly suggest that you let customers experience BIDz.com on there own. Hopefully there experience will be good, in regards to the calling your CREDIT CARD COMPANY for a chargeback.


I would not suggest a customer beginning a chargeback dispute unless it is completely necessary, don't dispute a chargeback due to thinking that your return was wrongfully refunded. Any chargeback disputes result in the automatic deactivation of a customer bidding rights.

This is also listed on our HELP DESK, we reserve the right to do this due to the fact that some customers in the past have disputed a chargeback and have received the products and have not returned the items, when this occurs BIdz.com suffers losses. In order to prevent this we will deactivate the customers account. After the dispute is settled the customers bidding privileges can be reinstated but this will only be done once BIDZ and the financial institute in question have made an agreement

I hope that if you choose to use BIDZ.com in the future that it will be a more pleasant experience.

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#1 Author of original report

The truth of Bidz.com and things you should know

AUTHOR: Thetruth - (U.S.A.)

POSTED: Wednesday, August 15, 2007

bidz does not have open auctions. there product and price is protected so the jewelry does not sell below their cost. sometimes they do but the company has dummy accounts that places autobids to protect the price. bidz can be very untruthful.

If something does sell for a price that is far below cost, they will not sell you the product and refund your money. With some type of excuse of product is damaged or inventory error stock not available. Dont be fooled with the compare price, that number is fraud. not even close to what an true value to the product can be, they are honest when it comes to retail value when listed on some high end items.

Dont be fooled with their return policy, its a joke and so is the man that calls himself the "return manager (which i didnt believe to be true)" If you know your return was wrongfully processed and refunded back to you in unfairness, call your credit card company for Chargeback. Your credit card company will protect you.

The company is not all bad and you can get great products from them, as long as you follow their hidden guidelines

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