Shea Fashions Aka Www.sheafashions.com ripoff cheap bags, messed up order unwilling to fix problem RUDE ripoff business from hell Staten Island New York

I handled the order placed by Devon aka totalhotspot.com. She placed an order with our company, received the merchandise and was apparently please with her order, because she then, placed another order with the company, which was larger than her first order. Her order was not "messed up" she received everything she ordered. Also, when it was brought to our attention that she was charged separately for shipping fee and handling fee. I did apologize for this error and I refunded her card the $70.30. This was a computer error that was not picked up by our staff or the customer until after she received the order. (Our web designers were working on the site at this time) After receiving her second order, she informed us that she was not pleased with the merchandise. I explained the return policy to her and suggested that she choose other items so that we can exchange her merchandise or she could have a website credit for future use. At that time Devon became quite verbally abusive.

I suggested that she review the policy on returns, which is clearly posted on the website. All of our policies are posted and we also have an FAQ page.

She continued with vulgarity and I discontinued the conversation. After our conversation, I viewed her website and discovered that she had pirated all of our handbag photos onto her own site and was selling these items as wholesale. I would have to doubt the creditability of someone who would pirate all of our photos and sell them as her own. If she believed our merchandise to be cheap then why would she do this?

I am one of the buyers for this company and I stand behind the fact that we search many distributors for the top quality merchandise and only carry the best out there. We do our best to fill all orders in a timely manner. We have a large following of satisfied customers. Unlike, other online companies we do allow our customers to phone us with any questions or concerns. We do encourage emails though, due to the large volume of orders, our time is sometimes limited.

I would suggest that anyone making a purchase from any online company, that they read all policies carefully before making a purchase and be an educated consumer.