Arizonadriver.com On-Line Traffic School Online Defensive Driving School Lousy Customer Service and Trick Questions on Exam Phoenix Arizona

It's been a couple of years and I am checking up.  If am SO WRONG according to some who took the course and passed how come there are SIX RIPOFF reports on this place now?

Apparently ALL of them were filed after my bad experience and ALL sound like the exact same thing. 

I took what is called the Environmental test and failed with an 88% (they told me I needed 90% to pass, what kind of test needs 90% to pass just to begin, ridiculous)...

A week after they FAILED ME AND STOLE MY MONEY, they changed the passing grade on their website to 80% which means I REALLY PASSED.

As a result, I was not able to take any of the defensive driving questions on the test, only the stupid "environmental" questions (what color is the background of the page) and ended up after they failed me paying the ticket.

Double  ripped off on that ticket and now it's on my record to boot..  Really fries me.

In addition, when I stopped and figured out their dumb logic (about needing 90% to pass the test) that was IMPOSSIBLE anyway.  Each question was worth 4 points so means using their logic and found you needed at least 92% to pass and my 88% was failing.  

DO NOT TAKE THIS CLASS.  I AM REPORTING THEM AGAIN TODAY TO AZ COURTS.

NANCY

Everything was great. They must have changed EVERYTHING about the way they operate since you took it, because the costs and the breakdown are one of the very first things that are given to you when you start to register. The policies and procedures portion explains everything about the test-site option or paying an extra fee to take the test on-line. Within 15 minutes of sending them my neccessary documents (ON A SATURDAY NIGHT) they responded to me and I was ready to start. Each chapter has a review quiz of 2-4 questions and they are the exact same questions that ended up being on the final exam. The environmental exam hints were very exact and they included questions that would show up on the environmental exam in each chapter review quiz, so there was complete clarity on what they would be looking for on the environmental and the final.... literally took 4 hours and I was done without incident. I liked them very much. My sister had gone thru them and she never had any problems. I will recommend them to other people and if necessary I will use them again. It was amazingly easy and one would have to be legally retarded not to pass now.

I was actually dreading taking this online class a few months ago after reading Nancy's complaints but I was pleasantly surprised by how easy and enjoyable it was. All it took was time, and the course explained exactly how much up front.

When I first signed up it wasn't made clear how much it would cost, so I shocked by the price and I agree that should have been made clearer up front.

But the class itself was no problem, and I have a hard time believing that anyone who actually took the lessons wouldn't pass it. The "trick questions" were there to make sure a person was actually going through the lessons and not just skipping them and hoping to pass, so though they seemed kind of silly, they still made sense in that context.

Nancy says she "did not pay ANY attention" to the "trick" questions but the course itself warned repeatedly that those very questions would be on the test, which leads me to suspect she never actually went through the courses and tried to bluff her way through the test and now wants to blame the company. All you have to do is write down the answers to the "trick" questions when they clearly give them to you in big bold type with a warning they'll be on the test.

Maybe I'm a hopeless nerd but I took a lot of notes from this test cuz I learned a lot of good info on the AZ traffic laws that I hadn't known before.

It was totally worth it.

I read this after i signed up for the online course and it definitely concerned me.

I read through the material once over the course of about a week and a half. (4 hours) I just casually read. I didn't take notes or re-read anything(other than when I realized I was zoning out because of boredom to re-read a paragraph.)

I finished reading last night and reviewed all the environmental Hints (5-10 minutes)

I read through them again right before I went down to test(5 minutes)

I took the test and got 100% on the Environmental portion and I'm pretty sure I got 100% on the Content portion. I had no doubt on any of the answers. Most of the questions have 1 obviously correct answer and 2-3 answers that are almost laughable. I'd say over 90% of the questions are like this.

Maybe she took a different test or they've changed it. I just called and they told me everything was fine and suggested I call the court on my court date to confirm the charges have been dropped. I'll update this if I have any problems.

Also, the background is clearly white. Her monitor may be out of wack. Or, once again, maybe they've completely changed everything since she took it.

If you're not a good or at least average test taker, save yourself the stress and money and just sit through the class.

What I don't understand.

Why would a state give or restore a driver a license because someone took an online class?

There is something very wrong with this.

Nancy, you might feel ripped off. I now feel unsafe on the road.

What I can't figure out is why this crappy traffic school (arizonadriver.com) is so intent on failing everyone?? I read the many comments out here from others who all expressed the same problems that I encountered.

The stupid "environment test" was out of this world. I was "expelled" from the class (yes, you heard it right) before EVER answering ONE question about traffic law (yes, you heard that right too, as amazing as it sounds) after receiving an 88% (yes, and you heard that part right too).

And the crappy employee on the phone (customer service, yeah right), seemed to really relish saying that word (right away) when I called them on the phone. "You're EXPELLED" with special embellishment on EXPELLED.

What kind of imbecilic business plan does this place have? Fail everyone so they will rush back to use your services again? Or, fail them so the will eagerlly tell all their friends to use your services?? Sorry, doesn't work that way. YOU WILL NOT BE IN BUSINESS FOR VERY LONG TREATING YOUR CUSTOMERS THIS WAY.

And you will get nothing but BAD word of mouth from me.

One more thing I would like to mention, at the time I was going through all this (in January), I checked with the AZ Corporation Commission and discovered that this JOINT did not even have a valid business license (because they had not paid the license when it came due). Don't know if this is still the case, but it was in January.

The sleezy traffic school bungled my login account (and apparently deleted it before I even took the final exam). Yeah, right Ray, that was ALL my fault, I really BUNGLED it.

The woman who administered the exam spent 20 minutes on the phone (of my precious lunch break) with the crappy traffic school getting my login account re-established before I could even take the test.

Oh, and the background wasn't white. Are you color blind? Maybe you didn't get that TRICK question right either.

Plus, the environment test you called so easy was extremely HOKEY. You needed at least 90% to pass yet you couldn't even score 90% if you tried because the questions were worth 4 points each. Which means you could miss one and get 96%, miss 2 and get 92%. This means you needed a score of at least 92% to pass. So why do they tell everyone 90%? HOKEY HOKEY.

I figured they must have some math WHIZ working for them (probably the same dumbo who wrote the trick questions).

But what really angered me the most was when I went back to their site that evening they had CHANGED the percent needed to pass to 80%. HOW DOES THAT WORK? I received an 88% but apparently BEFORE THE RULES CHANGED so they flunked me..

DON'T TAKE THIS CLASS FOLKS. IT'S A RIPOFF NIGHTMARE. They waste your time and steal your hard-earned dollars.

I stand by my word. This company is a total scam and their customer service SUCKS. Especially the SUPER B...H they have handling their phones. What a joke, she actually STARTS fights with the customers and goes out of her way to TALK OVER THEM on the phone when they are trying to get resolution. Real CLASSY broad.

Yes, and after 16 hours of study (versus 8 hours if I had taken the walk-in class) I was totally unprepared to answer questions about what color the background on the page was (light yellow or light gray) whatever it was.

Who would be? I'll tell you, no one. Especially when the color is so faded out it looks just about like white. Plus, none of the test questions (that were supposed to be representative of the actual questions on the final) EVER mentioned that you would be expected to remember stupid things like the color of the background on the page or the font color or what logo the company was using on each page (which happened to be about three different styles, apparently some old, some new smattered all over their site).. Who knows (or cares) what crappy looking logo was on the page? And what does that have to do with driving skills?

Plus, I wonder how COLOR BLIND test takers cope with these trick questions? It is certainly not ADA acceptable to even ask questions like that..

Everyone I've talked to since this nasty experience LAUGHS out loud when I tell them the story, especially an aquaintance who happens to be a certified AZ traffic school instructor. He told me about all the HORROR stories with this company, in particular, how so many people seem to FAIL the stupid thing and end up back in the classroom after they spend MEGABUCKS and LOTS OF TIME and have no results to show for it. Very common experience according to him. He was very familiar with my story and has encountered all the TICKED off test re-takers in his class (who, consequently, all seem to pass the 8 hour class with flying colors).

SO, I STAND BY MY WORD AND GO OUT OF MY WAY TO WARN EVERYONE NOT TO WASTE THEIR MONEY TAKING AN ONLINE DRIVING SCHOOL. YOU'RE MUCH BETTER OFF JUST TAKING THE WALK-IN CLASS AND GETTING IT OVER WITH (AND NOT RIPPED OFF).

I disagree with Nancy. It sounds like she was in a rush and didnt really study the material. By taking written notes of the asterisks for review as much as you want, the enviornmental test was very easy. If she actually put any time reviewing the material, she would have known the background was white, and the letters were black. Her log on problems were her own. She seems to be taking no responsibility for her poor performance. It appears to be her lack of, or rushed effort on the program that gave her the outcome she got. She simply wants to put the blame on someone other than herself.



Ray
Phoenix, AZ