One Stop Knife Shop Kevin Shlawsberg (sp?)/Schlausberg (sp?) Bogus Company! I placed an order totalling close to $200. I have received nothing. I've faxed, called, tracked package - nothing! Internet

We never charge a customer's credit card unless an item is in stock, and ready for immediate shipment.  We also provide a toll free number, 866-289-1757 for customers to check stock availability for any items prior to ordering.  Ms David's card was never charged, hence her claims of fraudulent payment are outright false.

I appreciate her disappointment that the item she ordered was unavailable for Christmas; I too would have preferred she receive her product in a timely manner. Unfortunately, Benchmade ceased production of this item in the months prior to the holiday season and it was no longer available in supply channels, something entirely out of our control.

We are open from 10AM-6PM EST M-F, with multiple customer service personnel available during these hours.  We are also open 12-4 on Saturdays. We also have a fax number, 502-671-5560, where faxed items are received.  I understand Ms. David's consternation, however, we're available and were open for business during time she claim's she called.

Regardless, Ms. David's card was never charged. No money was taken from her account. It's against our core beliefs: No money changes hands until the product is ready to ship.

If she does believe her card was charged, we invite her to provide a transaction number & date / time of charging.  If she cannot provide this, her claims are without merit.