Report: #112837

Complaint Review: One Web Direct Bill - Tellis Telephone Billing, One Call Com

  • Submitted: Wed, October 13, 2004
  • Updated: Mon, October 06, 2008
  • Reported By: San Diego California
  • One Web Direct Bill - Tellis Telephone Billing, One Call Com

Show customers why they should trust your business over your competitors...

One Web Direct Bill has sent me a bill for $210.00 for calls to the United Kingdom. I wasn't even home, let alone make calls to the UK. My phone company also sent me a bill for an additional $127.00 for long distance to Austria and the UK. How can we stop this fraud.

San Diego, California
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This report was posted on Ripoff Report on 10/13/2004 04:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Unauthorized Charges on Your Local Phone - Utility Bill?

AUTHOR: Jay - (U.S.A.)

Unauthorized Charges on Your Local Phone - Utility Bill?
How to Find Them, Eliminate Them & Get Your Money Back!
If your business still gets its phone service through the old "AT&T and Verizon, etc" local phone company (as opposed to one of the newer competitive phone providers) then you need to double check your phone bill each and every month for charges you did not authorize. You may not know it but the local phone company allows other companies to bill you through your local phone bill. And while the local phone company allows other businesses to bill you through your local phone bill, the local phone company does not verify that the charges being billed to you by the other company are valid. When these unauthorized charges fraudulently appear on your phone bill it's called "cramming". Unfortunately you as the business owner or manager are the only one that can spot the unauthorized charges and if you don't comb over your bill every month to spot these unauthorized charges - you'll pay for them.
Why does the local phone company allow other companies to pass charges onto your phone bill? "Third-party billing" is supposedly a great convenience in that you only have to pay one bill instead of separate bills for obvious authorized phone related charges like yellow-page advertising in the "real yellow pages", 411 information calls and long-distance calls from your chosen long distance carrier. Over the years though, some less-than-scrupulous companies have realized that most businesses rarely scrutinize their local-phone bills. To take advantage of this, these companies have come up with elaborate schemes to place
unauthorized charges on your phone bill that you'll end up paying for without even thinking. Unauthorized
charges you can end up paying for include charges for unwanted (and unused) email accounts, web sites,
directory information calls, directory advertising in obscure publications, voice mail accounts and other
In theory, before these charges can be placed on your phone bill, the company that is originating the third-party billed charges is supposed to have a verification of the order like a voice recording. In reality though,
all the company needs to do to initiate the charge is submit your name and phone number to the billing
entity. The verifications are only required to be produced if a complaint is filed.
To prevent these charges from appearing on you business phone bill it's helpful to understand the four
parties that make unauthorized third party phone charges a costly reality. Party number one is any
employee who can answer your business phones. The unauthorized charge is rarely random and it usually
happens after one of your company employees gets a telemarketing call. Employees should be instructed to
document and report any overly aggressive telemarketing calls they receive. Party number two is the
telemarketing company that originates the unauthorized charges by trying to get your employee to accept
some service for which you'll be billed through your local phone bill. Party number three is the third-party
billing company that has billing agreements with your local phone company. The name of the third-party
billing is the one that is prominently displayed on your phone bill. After the third-party billing company's
name is the name of the company that is originating the unwanted charges. Party number four is your "former Ma Bell" local phone company that collects the unwanted charges (keeps a share for "Ma") and then passes the rest to the third-party billing company (who keeps a big share) and then passes the balance on to the company that initiated the unwanted charge.
Following are some of the top third-party billing names and unauthorized charge originators you'll find on
your phone bill. If you see these names on your phone bill you'll want to call the toll free number listed next to the charge to confirm it's a charge that's been properly authorized to be placed on your bill. Following are actual examples that we've recently found while auditing business phone bills.
We recommend customers should review any utility bills issued by deregulated utility companies. (In most instances today, consumers are paying higher charges to the deregulated gas and electric supply companies).
All Utility - Energy, gas, electric and water bills should be reviewed for proper reading and tariff.
If you suspect that you have been overcharged ask for detailed explanation and or file a complaint with your State Utility Commission.
Compiled by: Jay , Utility & Telecom Auditor
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#2 Consumer Suggestion

Update on the National one telecom modem dialer con can count on these people to start up another modem con real soon

AUTHOR: Paul - (U.S.A.)

I checked the internet yesterday. If you search for National one, this site comes up several times. Actually, it comes up way before the National one site itself. It's the same when you search for One web direct.

So, anyone who searches will instantly see their bill is a fraud. That will put an end to the income for this fake company.

However, there is still the matter of the people who have already paid. In addition, National one is responsible for all the long-distance charges to phone companies around the country.

I doubt any of the victims will ever see a cent back. People involved in fraud almost always spend the money on fancy cars, drugs, and whores. When they are found, there is usually little or nothing left. These people are no different. They come from a background in pornography.

In addition, the federal agencies typically just tell them to stop. They get to keep any money they have stolen in the past. Hardly anyone is ever prosecuted. Jail time is almost unheard of.

So, you can count on these people to start up another modem con real soon. Watch your phone bill for the new charges.

You will still need to clean up your computer. Search for "modem fraud" or "modem hijacking". There are many different suggestions to remove the program.

However, this program has the ability to reinstall itself as you are trying to remove it. It will work faster than you can.

I found the best method is to format your drive. That gets rid of everything. Anything else may or may not work.

Your best bet is to use a second computer for the internet. You never put your main computer online. So, nothing can ever happen to it. With all the internet problems, this is the smartest thing you can do.

Stopping modem dialers is done in several ways. First, you need to disable activex controls from running. This is done under internet options. Next, you should use antivirus protection. Panda Antivirus includes a generic anti-dialer system. Plus, a new program called STOPITNOW is out. It prevents modem hijacking from happening in the first place.

Fraud makes big money. National one probably sent out 100,000 fake bills. At $100 each, that's $10 million. In addition, these people have porn businesses. The dialers are used to lure in new victims. So, either they or someone else will be back with this same con.

The best way to protect yourself is to always watch your money. Beware of fake bills, or extra charges on legitimate bills. In addition, forget about buying into a get rich quick scheme. The only people who ever make any money are the crooks.

As long as you use good common sense, and think before you spend, you should be fine. It's always good to read this site regularly to keep aware of the latest frauds. Good judgment and a little knowledge will go a long way towards keeping your money in your pocket, instead of a crooks pocket.

Good luck!
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#3 Consumer Suggestion

Here! Use this to disconnect National One Telecom permanently!

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84, a number located in the United Kingdom. The program waits until nobody is using the computer before it dials.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company.
You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, or They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center

Federal Trade Commission Bureau of Consumer Protection$.startup?Z_ORG_CODE=PU01

FBI Internet Fraud Complaint Center$com.main?p_lang_seq=1

US Postal Inspection Service

Public Utilities Commission
each state is different-address below is California

Federal Communications Commission

California Attorney General
each state is different-address below is California

Better Business Bureau Dallas New Hampshire

Linkscan: tons of information and more sites to file complaints

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves.

If you have already paid, or know someone that has, file the complaints and hope for a refund. Check this site for the information that explains how to get a refund through your bank.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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