Report: #111884

Complaint Review: ONE WEB DIRECT BILL

  • Submitted: Thu, October 07, 2004
  • Updated: Tue, October 12, 2004
  • Reported By: CAPE MAY New Jersey
    PO BOX 10428
    BEDFORD, New Hampshire

Show customers why they should trust your business over your competitors...

If you have received a bogus bill from One Web Direct Bill - DO NOT PAY. Please do the following, as this company will only cease their illegitimate practices when legal action is taken.

First call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services.

After dialing the number above select 4,5,1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have you bill in front of you as you will be asked for some information from it.

Also be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams.

TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website:

The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen.

They will tell you to write a letter to them at: Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301 .

This letter should simply state that you have never knowingly used the online foreign service(s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number.

Also send them a copy of the bill (both sides of all pages) you received. Then finally do the same with your own state consumer protection agency. I am confident this company will be shut down if enough people complain.

CAPE MAY, New Jersey
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This report was posted on Ripoff Report on 10/07/2004 09:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Suggestion

Update on the National one telecom modem dialer con

AUTHOR: Paul - (U.S.A.)

I checked the internet yesterday. If you search for National one, this site comes up several times. Actually, it comes up way before the National one site itself. It's the same when you search for One web direct.

So, anyone who searches will instantly see their bill is a fraud. That will put an end to the income for this fake company.

However, there is still the matter of the people who have already paid. In addition, National one is responsible for all the long-distance charges to phone companies around the country.

I doubt any of the victims will ever see a cent back. People involved in fraud almost always spend the money on fancy cars, drugs, and whores. When they are found, there is usually little or nothing left.

In addition, the federal agencies typically just tell them to stop. They get to keep any money they have stolen in the past. Hardly anyone is ever prosecuted. Jail time is almost unheard of.

So, you can count on these people to start up another modem con real soon. Watch your phone bill for the new charges.

You will still need to clean up your computer. Search for "modem fraud" or "modem hijacking". There are many different suggestions to remove the program.

However, this program has the ability to reinstall itself as you are trying to remove it. It will work faster than you can.

I found the best method is to format your drive. That gets rid of everything. Anything else may or may not work.

Your best bet is to use a second computer for the internet. You never put your main computer online. So, nothing can ever happen to it. With all the internet problems, this is the smartest thing you can do.

Stopping modem dialers is done in several ways. First, you need to disable activex controls from running. This is done under internet options. Next, you should use antivirus protection. Panda Antivirus includes a generic anti-dialer system. Plus, a new program called STOPITNOW is out. It prevents modem hijacking from happening in the first place.

Fraud makes big money. National one probably sent out 100,000 fake bills. At $100 each, that's $10 million. So, either they or someone else will be back with this same con.

The best way to protect yourself is to always watch your money. Beware of fake bills, or extra charges on legitimate bills. In addition, forget about buying into a get rich quick scheme. The only people who ever make any money are the crooks.

As long as you use good common sense, and think before you spend, you should be fine. It's always good to read this site regularly to keep aware of the latest frauds. Good judgment and a little knowledge will go a long way towards keeping your money in your pocket, instead of a crooks pocket.

Good luck!
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#2 Consumer Suggestion

National one telecom, working their way across America, one fake bill at a time!

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in 1997. The Federal Trade Commission reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84, a number located in the United Kingdom. The program waits until nobody is using the computer before it dials.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company.
You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, or They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center

Federal Trade Commission Bureau of Consumer Protection$.startup?Z_ORG_CODE=PU01

FBI Internet Fraud Complaint Center$com.main?p_lang_seq=1

US Postal Inspection Service

Public Utilities Commission
each state is different-address below is California

Federal Communications Commission

California Attorney General
each state is different-address below is California

Better Business Bureau Dallas New Hampshire

Linkscan: tons of information and more sites to file complaints

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves.

If you have already paid, or know someone that has, file the complaints and hope for a refund. Check this site for the information that explains how to get a refund through your bank.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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