Report: #129097

Complaint Review: One Web Direct Bill

  • Submitted: Thu, January 27, 2005
  • Updated: Sun, September 25, 2005
  • Reported By: Philadelphia Pennsylvania
  • One Web Direct Bill
    Bedford, NH 03110
    Dallas, Texas

Show customers why they should trust your business over your competitors...

I was so happy (but sorry) to see that others have experienced essentially the same thing I have with One Web Direct Bill.

In October of 2004 my husband received a bill addressed from One Web Direct Bill saying we owed a total of $60 for 2 web-related connections to a number in the UK, each for 6 minutes. Around the same time, we received a wopping bill from our long-distance company, Verizon, also containing charges for calls to the UK. I first called Verizon who connected me to another phone company who with little problem credited my account for the full amount.

I then wrote to One Web Direct Bill's website, indicating that I did not plan to pay the bill because no one was on our computer at the early hour when the calls were allegedly made (4-5am on 9/24/04). I received an email response from someone named 'George' at One Web Direct Bill saying that, in effect, there's no way the charges could have been incurred without the permission of someone sitting at the computer and that they expected me to pay the charges regardless.

I believe it was after this correspondence that my husband received a second bill, with a $4.95 late fee added to the total. I then wrote a hand written note disputing the charge and sent it to the Dallas, TX P.O. Box 612608. Yesterday I received that letter in the mail, unopened, with the label "Returned to Sender Due to Addressee's Violation of Postal False Representation Law."

This led me to wonder whether my initial suspicions of fraudulent behavior were indeed true. So, I went online and, thanks to Bad Business Bureau, found other reports about this company and other people who experienced essentially the same thing I did. I'm glad I didn't pay the bill and I hope that whomever is responsible for this gets what they deserve.

Philadelphia, Pennsylvania
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This report was posted on Ripoff Report on 01/27/2005 11:02 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion


AUTHOR: Harry - (U.S.A.)

This scam is the result of several companies attempting to extract money and fees by wearing you down trying to resolve a fraudulent billing to your telephone.

The scam work first by covertly installing a computer-autodialing program on your hard-drive and making an entry in your computers registry to call the program for installation at a certain time. After a complete installation the program apparently waits for a period of inactivity on your computer and then dials an international telephone number using an access code. This access code tells your local telephone company that another company will handle the call and therefore will gain access to your personal billing information as provided by your local telephone company.

You will then see these fraudulent calls on your regular telephone bill since local telephone company probably has an agreement with a third party biller (who represents the company that routed the fraudulent call) to collect and pass on the third party's charges (less a fee for collecting by your local telephone company). In the meantime, your personal info has been sent by your telephone company to the third party biller and is being shared with the company that routed your call by the international access code.

That company then uses another third party biller to bill you for services rendered while your computer was connected to the international telephone number. By the way, the bill from the second third party biller may have slightly different information than your telephone bill. This is probably due to the malicious programs ability to scan your computer's registry and pull personal information out of it. As far as I can tell the companies involved are USBI, One Web Direct Bill and others.


WHAT TO DO: (What I did)
If you have received a bogus bill from One Web Direct Bill - DO NOT PAY. Please do the following, as this company and the others associated with it will only cease their illegitimate practices when legal action is taken. First call your telephone company and put them on notice that you have been the victim of a malicious program that took over your computer modem to make dead calls to a foreign telephone number. You should insist these charges are illegitimate and you want THEM (Your phone Co.) to file a report with the FCC reporting the malicious and dangerous program that takes over your telephone line; And insist you will not pay any foreign long distance charges on your bill. Remind them that interstate fraud is a felony and they are complicit if they do anything to make you pay! If they give you a hard way to go, tell them you will be reporting them to the FCC as well. Remember to take down the names and operator numbers of all you speak with. Make sure they get a subtle hint you are taking names in case you do not get a favorable outcome.

Call the Federal Trade Commission at (877) 382-4357. Work your way through the menu until you get to complaint section for 900 number and pay-per call services. After dialing the number above select 4,5,1,1 this should get you right to the appropriate department. You may be on hold for 5-10 minutes. Have your bill handy as you will be asked for some information from it. Also, be ready to take down a file number they will give you so future contacts can reference this initial complaint. They will ask you for an email address so they can send you information on disputing bills and protecting yourself from future scams.

TAKE HEART: This is not the first company to do this. The FTC and other agencies went after another company named Alyon. Read more at this website:

The next step is to call the New Hampshire Bureau of Consumer Protection. That number is (603) 271-3641. This call is to simply put another angry consumer on their radar screen. They will tell you to write a letter to them at: New Hampshire Bureau of Consumer Protection 33 Capitol Street Concord, NH 03301 . This letter should simply state that you have never knowingly used the online foreign service(s) described on their bill and charges incurred were due to a malicious computer program covertly installed on your computer, causing the modem to dial a telephone number. Also send them a copy of the bill (both sides of all pages) you received. Then do the same with your own state consumer protection agency.

Another useful letter would be to the Federal Communications Commission. In this letter you should indicate the malicious Trojan horse auto-dialing program is a threat to life and public safety as you cannot make or receive telephone calls when the program takes over your computer modem. Follow instructions here:

Finally you should write One Web Direct Bill a certified, return receipt requested letter through the U.S. Post Office advising them you have reported the fraudulent activity to all the agencies listed above and you refuse to pay their bill. Further more demand a letter rescinding the charges and you demand to know the names of the companies whose data generated this bill. If you hear from them, please let me know because I have not. But take some precautions when writing them: DO NOT GIVE THEM ANY MORE INFORMATION THAN WHAT THEY USED TO BILL YOU! What this means is, if they misspelled your name or sent the bill to an address which is not exactly yours etcetera, DO NOT CORRECT IT. If you do, you would be giving them more information about you than they deserve to have.
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#2 Consumer Suggestion

Don't save your password in dial-up dialogue box! Leave it blank and dialers cannot access your server

AUTHOR: Robin - (U.S.A.)

Remove your dial-up account password from your dial-up connection box.

Uncheck the little box that says "Save this Password..." and just leave it blank.

The dialer may pop up the dialogue box and dial until the cows come home, but they will not be able to connect.

Yes, you will have to enter your password each time you dial up, but it will prevent dialers from connecting to your server. More trouble for you, but less stressful than bills for hundreds of dollars generated by the billers themselves.

Too bad. Those poor old porn peddling thieves will now have to come up with a sneak dialer program with fingers AND direct knowledge of your server password.

Let's not make it quite so easy on them from now on. Remove your password and give 'em a raspberry!
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