• Report: #113770
Complaint Review:

One Web Direct Bill

  • Submitted: Tue, October 19, 2004
  • Updated: Sun, November 07, 2004

  • Reported By:houston Texas
One Web Direct Bill
Www.onewebhlp.com Internet U.S.A.

One Web Direct Bill ripoff: one web direct charged me almost $120 on my phone bill for calls i did not make because long distance was blocked DALLAS Internet

*REBUTTAL Individual responds: you better stop i am not paying this bill.


*Consumer Suggestion: Erase and start over with a clean hard disk and brand new windows.

*Consumer Comment: help me

*Consumer Suggestion: Removing a virus: Format is the only sure way. Software removal may or may not work!

*Consumer Comment: delete windows

*Consumer Suggestion: Wait a minute, you mean the National One Telecom modem con is still going? After all the complaints that people sent?

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why would they charge me if the long distance are blocked? isnt that against the law

houston, Texas

This report was posted on Ripoff Report on 10/19/2004 11:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/one-web-direct-bill/internet/one-web-direct-bill-ripoff-one-web-direct-charged-me-almost-120-on-my-phone-bill-for-cal-113770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds

you better stop i am not paying this bill.

AUTHOR: Ronald - (U.S.A.)

to who it concerns. i am not paying this bill. i did not make any calls to the ( uk ) and i have already contacted my lawyer. you have done this once before and my lawyer said if you keep on for me to contact him and he will handle it by sewing you. well you have a law suite on your hands now. ive contacted my lawyer and he is taken action aganist you.if you have something to say to me you riped me off so you know my email address.also by the way i have been keeping track of all corespondence about this and been printing it out on my printer so i have paper work to prove all this incourt. SHAME ON ALL YOU.
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#2 REBUTTAL Individual responds


AUTHOR: Ronald - (U.S.A.)

not paying i am sewing you insted
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#3 Consumer Suggestion

Erase and start over with a clean hard disk and brand new windows.

AUTHOR: Paul - (U.S.A.)

Brian, your computer is NOT safe to use. If you plug the phone line back in, all it will do is run up your phone bill again.

Let me explain. One web direct will make a fake bill, even if your computer never makes any calls. You can ignore anything One web direct sends you.

They're a complete fraud. Don't waste your time calling or writing.

But, your phone company is something different. They DO NOT make a fake bill.

If there was $120 on your phone bill, then that is real. The computer has a dialer program on it. If you try to plug it back in, it will start dialing again.

If it keeps running up your phone bill, the phone company is going to make you pay all the money.

They might let it go once or twice. But, that's it.

You don't have to go to the sites, or click on anything. The computer dials out all by itself.

You need to get that dialer off your computer.

Maybe you can find a program on the internet that will remove it. But, I doubt it.

You're going to have to format the disk, and put everything back. All your stuff will be erased.

So, copy it and try to save it while you erase the disk.

Then, put it all back.

Then, never put that computer online again. Buy a cheap second computer. Put it online. Then, if something happens, you can just erase the disk. Don't ever put your main computer online.
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#4 Consumer Comment

help me

AUTHOR: Brian - (U.S.A.)

Is the other computer safe bc i didnt try to go in the sites on it paul plus i never tried to on the desktop.
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#5 Consumer Suggestion

Removing a virus: Format is the only sure way. Software removal may or may not work!

AUTHOR: Paul - (U.S.A.)

Brian, search for modem fraud or modem hijacking. You'll see examples of how others have tried to remove the dialer using anti-virus software. Some of the programs can be downloaded for free, while others require a purchase. Maybe you'll remove the virus using software, maybe not.

But, rather than fool around, here's what I do. I never take any chances if I don't have to. Besides, I have the full version of Windows. So, I just format the hard drive and reinstall.

Here's the secret. I have a separate computer that I only use on the internet. There is no information on it. All you need is windows to surf the internet. Usually, after about a week or so, the Windows gets corrupted by something that came over the internet.

I usually get about 2 weeks use before I format again. It takes me about 3 hours. Then, it works great again for another 2 weeks or so.

You never put your main computer on the internet. You'd have to be crazy to do that! I do plug a little thumb drive into the USB port on the internet computer. Anything I want to save, I put on the thumb drive. Then, I can transfer it to my main computer.

The internet computer is only for surfing. Nothing else. There is no information on it. No names. No phone numbers. No bank or credit.

So, let something come over the internet and try to get me. I'll erase the disk so fast they'll never get a chance to use the phony program.

This is the only way to be absolutely safe. Oh, one other thing, you already know never to buy anything you see on the internet, right?
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#6 Consumer Comment

delete windows

AUTHOR: Brian - (U.S.A.)

someone told me that i have to start over from stratch, is that true?
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#7 Consumer Suggestion

Wait a minute, you mean the National One Telecom modem con is still going? After all the complaints that people sent?

AUTHOR: Paul - (U.S.A.)

It's those idiots at National One Telecom again! They're running the tired, old modem dialer con along with the fake billing scam. Both of them are designed to get their hands on your money!

The modem dialer con first started back in the 90's. The Federal Trade Commission put two porn fairies, the Botto brothers, out of business for using it. Since then, the porn freaks have continued to use this same method to trick people into visiting their sites. The FTC reports it was one of the top 10 frauds of 2002.

Here's how it works. While you're on the internet, unknown to you, a program comes over the connection. Usually, a series of pop-ups will occur. Then, the computer won't respond anymore.

The program hijacks your modem, replacing the normal dialer. First, it mutes the speaker, so you can't hear when it dials out. Then, it starts dialing to 44-207-335-84, a number located in the United Kingdom. The program waits until nobody is using the computer before it dials. The numbers that are called all have something to do with porn.

No unprotected computer is safe from this attack. It doesn't matter if you have cable or DSL. In fact, you don't need any modem or phone line at all. Your computer doesn't even have to be turned on! Once they have your information, National one will simply make a fake bill!

They use white page directories to find your name and address. Much of the information is old and outdated. Some victims report getting bills for numbers that have been disconnected long ago.

Next, you will start receiving the bills. First, you will get a real bill from your phone company. You will be charged $1.99 per minute for the international long distance calls. Then, you will get a fake bill from One Web Direct for another $5 per minute. Depending on the length of the calls, this could add up to hundreds of dollars!

You will need to call your phone company and have the charges removed. Some phone companies will remove all charges for calls made by dialers. Others want payment, but at a reduced price, up to 85% off. After all, your computer did make the calls, even if you had no idea it was doing it. The phone company doesn't want to take the loss for something your computer did. If you don't pay, they'll get stuck with the bill.

When you call the phone company, remember to remain calm and friendly if you want them to help you. Most companies will try to assist the victims any way they can.

Your phone company has only one way to prevent this. A block on your line won't work, because the fraud uses 10-10 dialarounds to bypass that. A toll-restriction would stop it, but then you couldn't make any long distance calls. Most people aren't willing to do that.

As for One Web Direct, you can save their bill as evidence of fraud. You may need to send it in after you file your complaints to the feds. Do NOT try to pay it!

One Web Direct will not talk to you on the phone. They ignore messages left on their voice mail. They direct you to a web address, nationalone.com or onewebhlp.com. They send you one email telling you to pay up. They also tell you that the bill will be turned over to a collection agency.

Don't worry about One Web Direct at all. Don't waste your time trying to call or email them. They made up their own fake collection agency, Collection Express. They don't have your social security number. And, because it's a total fraud, they won't be reporting anything. They just try to scare you into paying the fake bill. Don't even think about it!

You do need to start reporting this fraud to the federal agencies. Remember, the frauds have your phone number. Next month, there will be more calls on your phone bill. You need to put a stop to this, once and for all.

These are the actual complaint form pages. You will need to fill in all your information to file your complaint. Fill in your information accurately. Check your spelling. If you are having trouble, try filing by phone instead. Copy the IP address and paste it into the address bar, then hit enter.

National Fraud Information Center

Federal Trade Commission Bureau of Consumer Protection

FBI Internet Fraud Complaint Center


US Postal Inspection Service

Public Utilities Commission
each state is different-address below is California

Federal Communications Commission

California Attorney General
each state is different-address below is California

Better Business Bureau
http://www.dallas.bbb.org/complaint_form.html Dallas
http://www.bbbnh.org/complaint_form.html New Hampshire

Linkscan: tons of information and more sites to file complaints

Feel free to use pages from this site as needed. In addition, I recommend you call your city newspaper and make them aware of the problem. This fraud relies on people being unaware and uninformed. When everyone fights instead of pays, the money will stop coming in to the fraud. Currently, the fraud is using these names and addresses:

1-National One Telecom
2-One Web Direct Bill
3-Collection Express
4-Enhanced Services Billing Inc/ESBI and USBI
6-One Call Com
7-Candid Publishing
8-Intercosmos Media Group or directNIC
9-Money Management International
10.Steve Griffin
11.Michael Walczak
12.Terry M. Blaney
13.Suzanne Hanse

PO Box 10007-Bedford, NH
PO Box 612929-Dallas, TX
PO Box 130959-Dallas, TX
PO Box 612608-Dallas, TX

All of these names are in some way connected to this fraud. Many are involved in setting it up. Some help with the fake billing. Other names are the actual fraud companies themselves. The people running this scam are all connected in some way to the porn industry. They do not have a background in telecommunications. Instead, their prior businesses were phone sex lines and internet pornography.

If you have already paid, or know someone that has, file the complaints and hope for a refund. Check this site for the information that explains how to get a refund through your bank.

This post tells you how to handle the bills. My next message will explain how to clean up your computer. Look for it in a day or two. Then, we can start collecting evidence to catch the people behind this.

These frauds count on you to pay quietly. They'll try to bleed you dry, if you let them. Be sure to file a complaint on EVERY site above. Remember, it's up to you to put a stop to this. They are counting on your fear and ignorance in this situation. Instead, show them they're wrong. Dead wrong!

Good luck!
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