• Report: #962429
Complaint Review:


  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: Peter — Frankston Vic Aus Other Australia
150 Pleasant Grove Utah 84062-672 Internet United States of America

OneGreatFamily genealogical rip off - cancellation process fails so automatic debiting of credit card continues Internet

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OneGreatFamily WARNING.
OGF offers to link gedcom genealogies.

To sign up for the 7 day free trial you have to give a valid credit card number. Within a few hours realised the site was not for me. Did not upload or download any genealogy data

They claim they have a cancellation process but in practice it does not work. Effectively it is an ongoing scam.

They did acknowledge my cancel request on 31 Mar 2010 with press on this link to finalize the request. This lead to advice to phone the Billing Dept (in USA Mountain Time business hours). This was appears contra to their FAQ #7 where, for non-North American clients, you will be sent a email describing how to finalize your cancellation. Never did manage to get through
on that phone number. Sent many emails explaining this and requesting cancellation but they still process direct debit at $US 79.95, although the billing period has changed from 31 Mar to 31 Aug each year.

Just want account 1801263 closed, although it would be nice to have $US79.90 x 2 years refunded!

They now dont acknowledge any emails and they offer no other method of communication. 

This report was posted on Ripoff Report on 10/30/2012 10:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onegreatfamily/internet/onegreatfamily-genealogical-rip-off-cancellation-process-fails-so-automatic-debiting-of-962429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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