Complaint Review: ONEWAYFURNITURE - Internet
- ONEWAYFURNITURE 535 Broadhollow Rd Suite A7,Melville NY 11747 Internet United States of America
- Phone: 1-800-789-1995
- Web: http://www.onewayfurniture.com/
- Category: Furniture & Furnishings
ONEWAYFURNITURE Never deliverd, no reply, no refund, did not price match Internet
*Author of original report: Price Match
*Author of original report: Explain
*UPDATE Employee: This is a false report!
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STAY AWAY FROMONEWAYFURNITURE!!!
Ordered a product on Sept 25. Was given an estimated shipping date of Sept 29. On October 4th they changed the estimated shipping date to Oct. 05. Waited until the 5th then started calling. First they state on their website that: "One Way Furniture has representatives standing by via phone Mon-Fri 9:00-6:00pm Est to assist you (631) 249-4390", This is a joke as you never get anyone on the phone only a promise to get a call back within 24 hours, even if you are placing an order. Never heard back. Emailed and received no reply.
I started searching online and found the same item in Wal-Mart for about $70 cheaper. Decided to cancel the order so filled in a cancellation form on their website. Next day received a message saying the item was already shipped. Thank I asked for a price match. They refused to price match against Wal-Mart.
Item was never delivered to my house. When I contacted them asking for my money back they are asking for almost $50 in stocking and return charges.
I asked to speak with a person. Has been 10 days I have not heard anything from them. Today is 01/03/2011; I dont even have a partial return.
This report was posted on Ripoff Report on 01/03/2011 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/onewayfurniture/internet/onewayfurniture-never-deliverd-no-reply-no-refund-did-not-price-match-internet-678050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Price Match
AUTHOR: unhappy.consumer - (United States of America)
SUBMITTED: Wednesday, January 05, 2011
I needed this product 3 months ago. Now I just want my money back. Below is email from your agent.
Your ticket has been updated by our representative.-------------------------------
Hi,
I do apologize but, we cannot price match with walmart they are a mass merchant. I can look into a managers discount for you. Please reply back todcollado@onewayfurniture.comand let me know if you are interested in keeping this order.
Sincerely,
Diana Collado
One Way Furniture, Inc.
#2 Author of original report
Explain
AUTHOR: unhappy.consumer - (United States of America)
SUBMITTED: Tuesday, January 04, 2011
company should provide evidence.
#1 UPDATE Employee
This is a false report!
AUTHOR: One Way Furniture - (U.S.A.)
SUBMITTED: Tuesday, January 04, 2011
Our company has been around for over a decade and I sincerely doubt you would find anyone of our products cheaper at a walmart store. If you did we offer a 180 day lowest price guarantee and we would beat that price. Creating reports on this site is usually competitors looking to destroy our reputation. Fortunately, most people are aware of OneWayFurniture.com and we are an inc500 company. If this post is from a real customer we welcome your phone call so we can beat your price.
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