ED Magedson – Founder
Online Consulting Group LLCPO Box 912644 St George, Utah USA
Online Consulting Group LLC Max Garcinia Burn "Free trial" resulted in - $148.95, no refund despite proof of return w/ RMA, denied a supervisor, and they hung up on me! St George Utah
Online Consulting Group, LLC aka www.MaxGarciniaBurn.com
PO Box 912644
St George UT 84791
Phone: 855-632-5263, 888-807-6954, 855-231-6125
After ordering the Max Garcinia Burn as a free trial, I noticed that my account had been debited $148.95. When I called the phone number associated with this transaction on my account statement (855-623-5263), I spoke with a woman who told me to simply ship back all unopened product with the RMA she provided and a refund would be issued within 5 business days after they received my return. The address she provided me with was Online Consulting Group, LLC. PO BOX 910644 St George, UT. I followed her instructions the very next day, confirmed through USPS tracking that the item was delivered, and waited the 5 business days.
As of today, I have yet to receive my refund. I called the number once more and spoke to a man named Jules who first requested that I provide the tracking number, which luckily I was able to. He put me on hold only to come back and tell me that I needed to wait another 5-7 business days because my return was still being processed. After I asked several probing questions, he states that there may be an issue with my package because it would have otherwise been processed by now. When I ask to speak with a supervisor, he tells me that none are available.
When I tell him that I would wait, he says that he cannot keep me on the phone for that long. I then ask him to find out what is wrong with my package and he says that he cannot do that either because the returns department is closed. I continue to request a supervisor and then he tells me that they are all in a meeting. He kept telling me to call back in a few days and everything should be resolved, but while on the phone with him I searched the internet and found sooooo many complaints with the BBB and other scam sites. I was NOT going to just wait a few more days, and then a few more like so many other victims had described in their complaints.
After spending 45 mins on the phone with him, going in circles without any resolutions, requesting a supervisor all the while, he finally puts me on hold to go find someone who will be able to help me. A woman gets on the phone and as soon as I begin to explain my issue she hangs up on me. I call right back and the representative who answers is rude, offensive, denies me help and then he hangs up on me! Twice I was hung up on by this company! When I call right back for the third I receive an automated message that states that the office is now closed.
I am seeking a full refund. In addition, I think that the owner of this company should be stripped of his business license, fined, prosecuted, and denied the ability to ever conduct business in the United States. As a result of the numerous acts of fraud, deceit, and manipulation that this company committed against hundreds of consumers nationwide, citizens such as myself had been subjected to financial losses that total hundreds of thousands of dollars. I will be filing a chargeback alongside complaints with the BBB, the Attorney General, the Federal Trade Commission and anyone else who will hear me out. This company is a SCAM and I will do my best to make it known in hopes of saving others from becoming a victim of this company.
This report was posted on Ripoff Report on 10/13/2013 02:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/online-consulting-group-llc/st-george-utah-84791/online-consulting-group-llc-max-garcinia-burn-free-trial-resulted-in-14895-no-re-1091589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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