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Report: #1373135

Complaint Review: online resolve - Internet

  • Submitted:
  • Updated:
  • Reported By: Mr.80 — east springfield Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • online resolve Internet USA

online resolve and/or live tech They took money for nothing then scammers called with my secret ID number. SCAM Internet

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Got the pop-up on the computer. Called the number and got the "you have a problem and I'll fix it, $199.00".

After the promised 15 minutes on the phone and computer (that really took 2 hours) with the guy, he said he removed a virus. He also installed firefox (which is free) and took off my stopzilla.

All seemed fine untill "live tech" ppl call me the next day and explain that the stuff they sold me would not run on my operating system and that thay will refund my money. HE had my ID number so I thought all was good.

So we link up and was explained that the only way to refund was to deposit it in my bank account. So I let him in my account.

He refunded my money. (supposedly) and showed me. BUT he made a mistake and added a zero and gave me too much money. Or so I thought..Now I am asked to go get Itune cards and tell him the numbers to get him "his" money back. This is between him and I cuz his boss will fire him.

As all this is going on, my wife gets on her computer nd into my bank acct.

What actually happened was the guy took money out of one acct and into another to make it look like he payed me too much. He had control of my screen and only showed me the part he wanted me to see.

Once I told him the wife looked up, he got mad and demanded "his" money in 15 minutes or I can kiss my money and computer goodbye.

They called the next day insisting on getting "their" money back. They stopped calling after I told them I knew what was going on.

They had my computer locked. I had to take it to be serviced. I had all their spy stuff removed that they put in.

UNTIL yesterday they called again. Another refund from the "live technition refund dept".

IMO, ONLINE RESOLVE is a front for scammers. The scammer had my ID number. Nobody is supposed to have it. I called One of their many numbers for support and they said they would look into it. Never did. Now yesterdays attempt. I call support again and they are sending me a new ID number. This has not arrived. 

I had to beg them for a reciept. I had to beg them for a report on what their service to me was. Both finally was emailed. No letterhead, nothing official looking. BEWARE of ONLINE RESOLVE!

This report was posted on Ripoff Report on 05/14/2017 09:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/online-resolve/internet/online-resolve-andor-live-tech-they-took-money-for-nothing-then-scammers-called-with-my-1373135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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