Report: #1364021

Complaint Review: Ripoff Report | OnlineCarReport.com TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. OnlineCarReport.com is here to help make sure that customers don't get ripped off when you buy a used car. Shopping for a used car can be a real challenge – traditionally, the seller knows more about the car than you do. OnlineCarReport.com changes that by giving you access to information about that particular vehicle you wouldn't otherwise be able to find easily.

  • Submitted: Sun, March 26, 2017
  • Updated: Fri, October 20, 2017
  • Reported By: Samuel — Idaho Falls Idaho U.S.A.
  • OnlineCarReport.com TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. OnlineCarReport.com is here to help make sure that customers don't get ripped off when you buy a used car. Shopping for a used car can be a real challenge – traditionally, the seller knows more about the car than you do. OnlineCarReport.com changes that by giving you access to information about that particular vehicle you wouldn't otherwise be able to find easily.

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    USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to OnlineCarReport.com for its full commitment to quality customer service.

Ripoff Report's discussions with OnlineCarReport.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. OnlineCarReport.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

OnlineCarReport.com's principal, Mr. Burley's has informed us that his personal philosophy is that his customers' satisfaction is the heart of the business. [continued below]....
..... As a successful businessman, Mr. Burley feels it is critical to listen to the consumers and respond properly. By always putting his customers first, Mr. Burley hopes to maintain OnlineCarReport.com as a successful enterprise both now and for many years to come.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, OnlineCarReport.com truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.

OnlineCarReport.com is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Gabe Bristol during an onsite inspection held by a third-party verification company with no biases towards OnlineCarReport.com.

Research.com is a resource for consumers who are interested in purchasing an asset. Their platform acts as a one stop shop for consumers by displaying accurate data points for a variety of assets. Because of their broad range of provided products they have several websites dedicated to serving consumers based on the assets they are interested in purchasing. OnlineCarReport.com is a branch of Research.com that focuses on purchasing used cars. Gabe Bristol stated the following about his company, "It goes through the same processes. How do we market this to a person who is interested in a used car? It’s a slightly different market. A person generally isn’t looking at a car the same time they are looking at a house. "

Leads for OnlineCarReport.com are primarily obtained through individuals doing online research on the value of their home, or a home they are interested in. They have additionally done email campaigns, promotions on social media, and SEO. Consumers interested in the products provided by Research.com will request a specific report in correlation with the asset of their interest. Mr. Bristol expressed the following, "you would look through our membership Terms of Service and click the acceptance and understanding, enter billing info. We then bill and provide the membership. They will look into it and will see if it’s something they want. A consumer will purchase a membership from us that will provide them a certain amount of reports a month. That varies what the product is. Home Reports aren’t pulled as often as Vehicle Reports or Background checks that are pulled more often. They purchase the subscription and agree to the Terms and Conditions. They are provided with the customer service number so they can call and cancel the order/subscription at any time. Their subscription starts once they agree to the Terms and Conditions. We pull data from multiple government agencies."



CUSTOMER CARE & COMPLAINT RESOLUTION – ONLINECARREPORT.COM

During the on-site interview, Mr. Bristol was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Bristol expressed that their services are rare and can result in discovering an array of information. This can be anything from a property value is lower than the consumer thought it would be, or requested a criminal report and it's not available to the public yet. OnlineCarReport.com is aware of the nature of their business and will do everything in their power to provide the highest level of quality assurance, "when you have thousands of customers you are going to have more than one unsatisfied customer. We are committed to helping our customers in any way we can as quickly as we can and to their satisfaction. I can tell you one fairly recent incident when we had a woman call in and told us that there is a car going through her neighborhood at 80mph and was endangering her kids and she ran a vehicle history search on it. It didn’t come back with anything on it. No accidents have been associated with the vehicle, and when we told her there was no info on it and she thought it was a faulty report. We refunded her fee in total."

When asked to comment on complaints posted on Ripoff Report's website Mr. Bristol stated the following, "If they want to for whatever reason to cancel their subscription. We do make it very clear from beginning to end that this is a membership and you will have access to this information monthly unless they cancel it. It’s kind of tough for us because we have customers that use it for several months and then come back and say they only ordered it for one month, we still credit the account in full." In order to assure future and current clients, OnlineCarReport.com is a member of the Better Business Bureau and the Chamber of Commerce. Additionally, they meet the higher standards of their credit card providers and their special processes.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Bristol stated, "there’s actually been a whole lot of changes...I’m actually one of the foremost customer service experts in the US. I’ve been featured in INC Magazine and Forbes, I also write for Huffington Post regarding customer service. It kind of gives you an idea as to how committed the company is. Every call is answered quickly and very thoroughly. Customers comment on our website for how easy it is to get a refund. I think from our standpoint it’s going to be a regular review of all of our websites to be sure they are current and reflect what it is that we want our members and potential members to see the Terms and Conditions, the membership detail and so on and so forth. You can update it and then a programmer can go in and it reverts to a previous version. I am going to go through each of the websites myself to be sure the customer service phone numbers are visible and assistance is just a phone call away. We may also implement a live chat feature."

OnlineCarReport.com is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I’ve looked at it more. I think it’s a valuable tool to get feedback from your customers. It’s also valuable to make sure all your members are satisfied and it shows that we have a positive online presence. I love talking about our commitment to customer service, it’s a priority for us at this time. Within the last several months there has been a commitment to providing excellent customer service and that will be a process that will never end for us. We recognize that this is something that is important to us.".



ONLINECARREPORT.COM – STATEMENT FROM THE OWNER

" We are one of the leading providers of quality vehicle history records and reports. With us, you'll always receive an informative, detailed and up-to-date report along with an exceptional customer support team standing by to help with any questions 24/7 via phone, email or live chat. Please take the time to review our site, learn about our services, understand our history and receive answers to some of your questions. OnlineCarReport.com's customer support team has expressed that they feel very satisfied providing quality vehicle history reports and helping people make an informed decision before purchasing a vehicle. OnlineCarReport.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this,

"OnlineCarReport.com provides a very positive environment to work. Opportunities for suggestions and improvements are always encouraged. Mr. Burley is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers. "

Ripoff Report was pleased to learn that OnlineCarReport.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ONLINECARREPORT.COM

OnlineCarReport.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, OnlineCarReport.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Rick Burley, Ripoff Report is convinced that OnlineCarReport.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that OnlineCarReport.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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onlinecarreport.com Internet

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM ONLINECARREPORT.COM:

The report is true but the customer did not realize they signed up for the $1.00 report but also the upsell to get unlimited reports for 30 days at $18.95. We reached out to this customer to let them know we can refund them for the misunderstanding. We have made changes to the website verbiage and message to make it more clear what customers are signing up for so there is no more confusion.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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I am registered with a car auction, and there were ads for a $1 car report, I paid for the car report, but did not read the fine print.  When you purchase the 1$ report they automatically sign you up for a three month car report subscription.  Please read the fine print, there are many such sites that do the same thing (including CARFAX).

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This report was posted on Ripoff Report on 03/26/2017 02:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/onlinecarreportcom-trusted-business-ripoff-report-verified-businesses-you-can-trust-onlinecarreportcom-is-here-to-help-make-sure-that-customers-dont-get-ripped-off-when-you-buy-a-used-car-shopping-for-a-used-car-can-be-a-real-challenge-traditionally-the-seller-knows-more-about-the-car-than-you-do-onlinecarreportcom-changes-that-by-giving-you-access-to-information-about-that-particular-vehicle-you-wouldnt-otherwise-be-able-to-find-easily/internet/onlinecarreportcom-internet-1364021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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